Black Friday + Cyber Monday Special! New customers get 30% off their first month with code FLASH30 at checkout.

Triggers

Automate Your Responses

In a SimpleTexting campaign, you aren’t limited to your top-level keywords. Under each keyword, you can have several sub-keywords called triggers.

You can set up triggers to automatically respond to common queries and requests for information. For example, you can set a CONTACT trigger that will automatically reply with your business’ contact information when a contact texts that keyword to your short code.

Setting Up a Trigger

After logging in to SimpleTexting, go to Keywords and either edit an existing keyword or create a new one. Select a list and compose your auto-confirmation message.

Under the Triggers section, click Add trigger. In the Trigger Name field, type the text you want to trigger a response (usually all caps). Then, type the message that should be sent to whoever activates that trigger.

Screenshot of Triggers setup in SimpleTexting dashboard

Click Save, and you’re done!

Lily Norton Lily is a content marketing specialist at SimpleTexting. She specializes in making helpful, entertaining video content and writing blogs that help businesses take advantage of all that texting has to offer. When she’s not writing or making TikToks, you can find Lily at roller derby practice or in a yoga studio in the Seattle area.