Toll-free SMS & text messaging service

Use toll-free texting to have two-way conversations with your customers—without sacrificing the ability to send marketing campaigns, alerts, reminders, and more.

  • Send SMS marketing campaigns or have 1-on-1 conversations
  • Text enable your current toll-free number
  • Set up a new toll-free number
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Toll-free text messaging trusted by thousands of businesses
Starbucks is using SimpleTexting for Text Marketing Services
Cisco is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Samsung is using SimpleTexting for Text Marketing Services
Stanford University is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Kaplan is using SimpleTexting for Text Marketing Services

What is toll-free texting?

Toll-free texting is a type of messaging service that allows businesses to send and receive traditional SMS messages from a number with a prefix of 800, 888, 877, 866, 855, 844, or 833. Toll-free SMS and text messaging has a wide variety of applications across many industries, but is most commonly used for sales, support, and marketing.

How to get a toll-free number for SMS and text messages

Wondering how your business can get started with toll-free texting? There are three simple options to choose from, including using a text-enabled existing toll-free number or choosing a brand-new toll-free number when you sign up with SimpleTexting.

Text enable your current toll-free number
With a text-enabled toll-free number, you can make and receive phone calls and send and receive SMS.

Use a SimpleTexting toll-free number
You can set up a new toll-free number if you don’t have an existing one.

Select a memorable, custom vanity option
Buy a memorable vanity number like 1-800-MY-PIZZA from a third-party and we’ll text-enable it within a few minutes!

What about toll-free verification?

Mobile carriers require toll-free numbers to be verified. This means you’ll need to submit a form with your business’ information and how you plan to use the number for SMS marketing.

It may sound like an annoyance to have to fill out the form (trust us — we try to keep forms to a minimum), but this is actually a huge step in keeping the integrity in SMS marketing. It helps carriers ensure that businesses aren’t sending spam texts, especially as more and more of them turn to SMS marketing. All of this is designed to maintain text messaging’s reputation as one of the most trustworthy communication methods out there.

As part of that process, carriers put limits put on toll-free number traffic before verification, and those limits will increase until you submit your verification form. Fortunately, we’ve made the verification process so quick and easy that you’ll be on your way to texting without limits in no time.

If you have any questions about the verification process, our team is here to help. Reach out by clicking or tapping the blue chat box in the bottom right-hand corner.

Toll-free texting benefits

What separates our toll-free SMS service from the rest is that you can text thousands of people and engage in 1-on-1 conversations with customers.

Have 1-on-1 conversations
2-Way Messaging

Have 1-on-1 conversations

Enable two-way text conversations on your 800 text number and wow your customers with a personalized and engaging experience.
  • Deliver a hassle-free, “no hold” customer experience
  • Turn conversations into conversions by texting leads 1-on-1
  • Manage all incoming and outgoing SMS in our powerful inbox

Learn more

Send text message blasts
Mass Texting

Send text message blasts

98% of texts are opened (compared to just 20-30% for email). Use SMS marketing to drive purchases, send alerts, and more with a message blast.
  • Drive more business with promotions and other marketing campaigns
  • Reach specific groups or your entire list with our audience management tools
  • Learn what’s working when you track performance with our analytics tools

Learn more

Automate your text messages
Automated Text Messages

Automate your text messages

With toll-free texting, you can automate your text messaging strategy and manage responses from our inbox.
  • Automate everything from appointment reminders to shipping notifications
  • Use our API, native integrations, or Zapier to connect your favorite tools
  • Say goodbye to repetitive workflows and drastically improve productivity

Learn more

More toll-free SMS service features

Of course, you can send and receive SMS and MMS, but that's just the beginning. Explore all our other powerful features.

  • Two-way messaging
  • Scheduled texts
  • Autoresponders
  • Import contacts
  • iOS and Android app
  • Unlimited keywords
  • Custom fields
  • Data collection
  • Segments
  • Link tracking
  • MMS marketing
  • Teammates
  • API
  • Templates
  • Extended messaging
  • Push notifications
  • Triggers
  • Zapier integration
  • Analytics
  • Text-to-Win
  • Text-to-Vote
  • Polls
  • Web forms
  • Rollover credits

Why choose SimpleTexting as your toll-free SMS service provider

Find out why we have hundreds of five-star ratings on Capterra and G2 Crowd and thousands of paying customers.

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Support from people who care

Our world-class customer care team is always available to provide the best support when you have questions or need guidance.

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Toll-free texting, simplified

Our platform was built with busy people in mind. You can create an account and send and receive text messages in less than 15 minutes.

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Easy-to-understand pricing

All plans come with all our features. You just pay for the texts you send. And if you decide to cancel or pause your account, you can at any time.

How customers use our toll-free SMS service

From text message promotions to customer service and beyond—toll-free texting has made it possible for thousands of businesses to communicate effectively.

Image for Blue Baker Increases Its Coupon Offer Redemptions By 162% With SMS

Blue Baker Increases Its Coupon Offer Redemptions By 162% With SMS

Here’s how the multi-location bakery and restaurant uses SimpleTexting to promote its monthly giveaways.

Read their success story
Image for Jurassic Quest Sees 98% Click-Through Rates on Its Texts
Entertainment /Events

Jurassic Quest Sees 98% Click-Through Rates on Its Texts

Jurassic Quest is a traveling dinosaur exhibit that holds over 100 life-size dinosaurs. Here’s how it uses texting to ensure visitors have a dino-mite time.

Read their success story
Image for How Toroe Eyewear Generated an Extra $7K in 30 Days with Our Mobile Sign-Up Widget

How Toroe Eyewear Generated an Extra $7K in 30 Days with Our Mobile Sign-Up Widget

Using SimpleTexting’s Mobile Sign-Up Widget to advertise a 10% discount, Toroe Eyewear generated an extra $7,028 in store revenue in a month. That’s a 156x return on its text marketing channel.

Read their success story

More Success Stories

Frequently asked questions about toll-free texting

Can you text a toll-free number?

Yes, you can text a toll-free number! As long as the 1-800 number has been text enabled by the business of course. This can be done with a little help from a text marketing provider, like us!
Yes, we can text enable your existing toll-free number, whether it’s a landline or VoIP number. All your voice functions stay the same, and you get the benefit of texting. Plus, customers will recognize your newly text-enabled toll-free number.
Toll-free texting is texting from your cellphone, except the texts are routed through your SimpleTexting inbox which can be accessed online or from our app. With a toll-free messaging service you can have two-way conversions or text large groups at once. In both cases, it looks just like regular texting to the customer.
Toll-free texting is actually a special form of long code texting. Like regular long code texting, toll-free texting uses a 10-digit number as opposed to the 5-6 digits seen with short codes. And, you can run marketing campaigns with toll-free texting—which isn’t permitted with regular long codes.
The cost of toll-free texting depends on the number of messages you send. Pricing plans start at $29/month for 500 outgoing SMS messages. Incoming SMS messages are free!
Toll-free messaging is now the most popular way for businesses to send texts to their customers. In the past, businesses relied on shared short codes. These were short numbers such as 711711. However, these numbers pose a higher spam risk. With a text-enabled toll-free number, you can reliably provide customer care from our text app or send text marketing campaigns. All from a number that only belongs to you!
Yes! You can send and receive multimedia text messages (also known as MMS) with toll-free numbers.

Get your text-enabled toll-free number today

Find out why we’re rated one of the leading toll-free texting platforms on third-party review sites. Sign up for a 14-day trial today and start sending messages in minutes. No credit card required.

Published: October 11th 2023