Business text messaging services

Businesses that text customers are 217% more successful than those that don’t. Our service helps you text your customers.

  • Text large groups and have conversations with individuals
  • Send your messages to an inbox your audience uses every day
  • Automate your business text messaging to use your time effectively
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17,000+ customers trust us for business text messaging made simple
Starbucks is using SimpleTexting for Text Marketing Services
Cisco is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Samsung is using SimpleTexting for Text Marketing Services
Stanford University is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Kaplan is using SimpleTexting for Text Marketing Services

What is business text messaging?

Business text messaging refers to the use of short messaging service (SMS) and multimedia messaging service (MMS) to facilitate two-way communication between organizations and their audiences within a business context.

Using business texting software can help your company scale customer-facing and internal communications and reach audiences with the channel that has a 98% open rate. Use cases include sending marketing campaigns, nurturing the sales process, supporting customers, communicating internally, hiring and recruiting talent, and more.

Business texting features and benefits

Using business texting software like SimpleTexting can have a significant impact on the success of your marketing campaigns. Here are just a few features that make a great business text messaging app.

Easy to use

You want a service that you can sign up for and use straight away.

Supports two-way texting

A business text messaging service must support two-way conversations.

Integrates with other apps

No app is an island. Your business text messaging app needs to offer multiple integrations.

Has a mobile app

You want to be able to manage your business SMS from anywhere.

Flexible and affordable pricing

Avoid high monthly pricing or low-volume plans missing key features.

Enables teamwork

You want the ability to add multiple numbers and team members.

What you get with SimpleTexting’s business texting service

If you’re tired of seeing your emails and calls go unopened or unanswered, then reach your audience with business texting solutions.

Get your customer-facing teams texting

Get your customer-facing teams texting

Enable the customer service and sales teams at your business to send business SMS messages and respond to incoming questions.
  • Deliver a hassle-free, “no hold” customer experience
  • Turn conversations into conversions by texting leads 1-on-1
  • Manage all incoming and outgoing texts in our powerful inbox

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Reach a list of customers instantly

Reach a list of customers instantly

Use SMS business marketing to drive purchases, send alerts, and more. Include photos, personalize your texts, and track link clicks.
  • Drive more business with targeted promotions
  • Use our audience management tools to reach specific groups
  • Track performance with our analytics tools

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Create set-it-and-forget-it automations

Create set-it-and-forget-it automations

Send automated texts and never miss an opportunity to connect with people when it matters.
  • Send recurring campaigns at an interval of your choice
  • Trigger messages from other apps using our integrations
  • Set an auto reply when you’re not able to respond

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Reach your employees instantly

Reach your employees instantly

Business texting isn’t just for reaching customers—you can use it internally as well! Teams can coordinate schedules, share updates, and collaborate on projects via text messages. From quick reminders to detailed instructions, you can communicate with employees instantly, regardless of their location. Managers can use business texting to send announcements, gather feedback, and conduct surveys. With SimpleTexting, business texting is an easy, convenient way to enhance teamwork and productivity.

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    The most popular uses of business text messaging

    Text messaging has become a popular channel for communicating with customers in real time. Here’s how businesses use SMS for customer service, sales, marketing, group messaging, and office text messaging.

    Business texting is the most effective way to respond to customers’ needs quickly, and we have the research to back it up. We surveyed 1,300+ consumers and found that 41% of respondents want the ability to ask businesses questions via text much more than other channels like email and phone calls.

    Save time with automated responses to customers who text you and provide them with the option to chat with a live agent. Either way, the customer can get assistance without having to wait on hold or navigate through automated phone system menus.
    Not getting responses to your emails and phone calls? Truth is, people’s inboxes are full and they’re skeptical of calls from numbers from unknown numbers (or just afraid to answer the phone altogether).

    Use SMS to connect with leads and answer their questions, send product information, and even process orders. It’s especially effective for scheduling demos, sending exclusive offers, and re-engaging cold leads.
    Want more eyes on your best promotions and announcements? Send promotions, discounts, and other marketing messages directly to customers’ phones. Text messaging campaigns have average open rates of 98%, making them a cost-effective way to reach a large audience.

    Make your marketing text messages stand out even more MMS, which lets you send images, videos, audio, GIFs, and PDFs.
    Text messaging is also an efficient way to communicate with employees and partners in real time. Keep your team informed about important company updates, send reminders about health and wellness initiatives, and send meeting invites without the pesky reply-all button.
    Texting isn’t just useful for communicating with customers. You can also create a contact list for your team and send regular meeting reminders, memos, emergency alerts, and event invitations.

    How to get started with business text messaging in 3 simple steps

    Discover how simple it is to begin using our business texting services and transform your customer communication in just three steps.

    1. Select a phone number
    The first step in business text messaging is to select a phone number for sending and receiving text messages. With SimpleTexting, you can:

    2. Send text messages
    Once you have your virtual SMS phone number, you can start texting your customers. Send out your first message to one customer or thousands!
    • Text 1-on-1 with customers, employees, or leads
    • Send SMS marketing campaigns to large groups
    • Send appointment reminders, alerts, and more

    3. Manage replies in your inbox
    As you start texting your subscribers, staying organized and responsive is crucial. SimpleTexting has a user-friendly inbox to help you manage incoming messages effectively. Here are some ways you can make the most of it:
    • Mark conversations as resolved or temporarily hide them
    • Easily filter and prioritize conversations
    • Share the workload by adding team members

    Why choose SimpleTexting for business texting?

    We’re not shy about the fact there are a hundred and one business texting services out there. So why, then, should you choose SimpleTexting? Here are a few reasons why:

    We’re human
    From setting up your account to sharing best practices, real humans are with you every step of the way. If you need help at any point, it’s easy to get in touch with an expert by phone, chat, or email.

    We’re best-in-class
    With over a decade of experience helping companies and organizations build powerful connections with their audiences, we’ve received hundreds of 5-star reviews from real SimpleTexting customers on

    We’re easy-to-implement
    You’ve got a lot on your plate, so you want software that is quick to implement and easy to use. There’s no need to hire a developer to set it up and you can access your dashboard from any computer, tablet, or phone.

    We give you messaging options
    Want to send a text message to all of your contacts at once? Go for it. Need to follow up with a client one-on-one? You can do that too. Every plan comes with two-way messaging and mass texting capabilities.

    We have built-in automation workflows
    Use autoresponders, scheduled messages, and recurring texts to save time on campaigns and responses. You can integrate SimpleTexting with thousands of other tools or let us build a custom integration for you.

    We won’t hold you back
    SimpleTexting is one of the few business texting apps that offer unlimited keywords and contacts, and we offer flexible pricing plans for every stage of your growth. Plans start at $29/month for 500 credits.

    Our powerful business texting features

    SimpleTexting's messaging platform for business SMS gives your company or organization the right tools and guidance to reach your goals–whatever they are.

    Add multiple team members

    Give each department, salesperson, or location in your enterprise their very own text-enabled number.

    Use SimpleTexting mobile

    Access all our powerful features when you’re on the go using our iOS and Android apps.

    Collect phone numbers

    Add your existing contacts and use features like text-for-info to rapidly collect phone numbers.

    Send MMS messages

    Create a vibrant experience for your customers with picture and video messaging.

    1,000+ integrations

    Connect all of your favorite apps and web services to SimpleTexting using our integrations.

    Add multiple phone numbers

    Give all your departments, customer service reps, and sales agents access to text messaging.

    Schedule texts

    Set a specific date and time for your texts that’s hours, days, or months in advance.

    Analyze results

    See how your messages are performing. Track results and measure success with our analytics.

    Organize contacts

    Create separate lists for customers, leads, employees, or any other group of contacts.

    Real-world examples of business text messaging

    See how others are using business text messaging to improve their communication, and learn how to follow in their footsteps.

    Image for EcoWater Texas increased its response rate by an estimated 30% with SimpleTexting
    Professional Services

    EcoWater Texas increased its response rate by an estimated 30% with SimpleTexting

    From scheduling in-home consultations to appointment reminders, text messages are the number one way EcoWater Texas communicates with customers.

    Read their success story
    Image for How US Solar Used SimpleTexting to Generate Over $140K in 1 Month
    Professional Services

    How US Solar Used SimpleTexting to Generate Over $140K in 1 Month

    Using SimpleTexting’s inbox and automation tools, the US Solar sales team has been able to generate hundreds of thousands in sales in just one month.

    Read their success story
    Image for See How A-1 Self Storage Improves Customer Satisfaction Using SMS
    Professional Services

    See How A-1 Self Storage Improves Customer Satisfaction Using SMS

    Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.

    Read their success story

    More Success Stories

    Make the most of business text messaging with the right number

    You need a text-enabled phone number to start business texting. We offer different number types to suit all budgets and needs.

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    Toll-free phone number

    Use toll-free texting numbers to text one-on-one with customers and send out mass messages to thousands of contacts. We can help you verify your toll-free number.

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    Dedicated short code

    Get your own memorable 5 or 6-digit short code. Our experts will guide you through the whole process, from working with carriers to launching your first campaign.

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    Registered local number

    Send messages from an area code your customers recognize. We can help you register and text-enable your current business number or a new one just for your texting needs.

    Selecting the ideal business texting service for you

    1. Find a service that’s easy to set up

    When looking for a texting service that’s just right for your small business, look for a provider that offers a hassle-free setup process. The service should have a user-friendly interface and provide clear instructions or guidance to help you get started quickly and easily. Try to avoid services that require complex configurations or extensive technical expertise, as these can be time-consuming and difficult to navigate.

    2. Choose a service that understands and can meet your business’s needs

    Every company is different, and there is no one-size-fits-all solution for business text messaging. That means you need to consider your business’s unique requirements and ensure the SMS marketing service aligns with them. Some factors to consider include:

    • Message volume: If you anticipate sending numerous messages, ensure the service can handle high volumes without compromising performance.
    • Integration capabilities: If you use customer relationship management (CRM) software or other business tools, check if the texting service integrates with them. Seamless integration can streamline your workflows and enhance efficiency.
    • Compliance with industry regulations: Depending on your industry, there may be specific regulations or compliance requirements for text messaging. Ensure that the service adheres to these regulations, such as TCPA (Telephone Consumer Protection Act) compliance for marketing messages.

    3. Ensure that the service provides powerful features

    When evaluating a texting service for your business, ensure that it offers a range of powerful features that cater to your specific needs. Here are some key features to consider:

    • Drip campaigns: Automated drip campaigns send out a series of pre-scheduled messages to customers or leads. Drip campaigns can help nurture relationships, deliver targeted content, and guide customers through a predefined journey.
    • Text forwarding: Text forwarding enables you to route incoming messages to the appropriate team members or departments promptly and efficiently.
    • Recurring messages: Recurring messages can take the hassle out of MMS marketing by distributing weekly newsletters, monthly updates, or subscription-based notifications. This feature saves time and effort by automating repetitive messaging tasks, maintaining consistent communication, and keeping your audience engaged.

    4. Review their customer support availability

    Reliable customer support is crucial when using a texting service for your business. Ensure the service provides adequate support channels, including phone, email, or live chat. Additionally, consider their support availability—24/7 support or extended business hours can be beneficial, especially if you operate in different time zones or have urgent queries or issues.

    5. Determine if the service adds value to your company

    Lastly and most importantly, evaluate how the texting service adds value to your business. Consider factors such as pricing, scalability, and additional features. Compare different service providers to find the one that offers the best balance of features, pricing plans, and scalability options that align with your business’s growth plans and budget.

    Business text messaging service FAQs

    Have questions about our business texting service? Get answers below.

    How do businesses use text messages?

    Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales and more. Business SMS messaging helps scale processes and simplify internal communications.
    As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
    Anyone that needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
    You can use a local number, a toll-free number, or a dedicated short code. Our team is happy to set you up with any of them!
    Absolutely. Our customer support team is happy to help you connect your landline, toll-free or VoIP number to SimpleTexting.
    You still can! When you connect your current number to our platform, calls will go to your phone and texts will be routed to your SimpleTexting Inbox.
    Business texting is surprisingly affordable for businesses of all sizes. For example, our service is based on the number of messages you plan on sending — so the more messages you send, the cheaper they are. Our plans start at a very affordable $29 per month and include dedicated support 7 days a week and unlimited keywords. But you can try SimpleTexting for 14 days when you sign up for a free trial.
    Setting up automated text messages for your business requires doing some research to find the perfect SMS service. When looking for a text messaging service, be sure to follow these steps: select a business texting platform with automation features, define your goals and segment your audience, craft personalized message templates, set up automation rules based on triggers or events, test and optimize your campaigns, and monitor performance to make necessary adjustments for better results.

    Ready to try business texting?

    Start your free two-week trial of our business texting service today. No credit card required.

    Published: March 6th 2024