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Business text messaging service

Businesses that text customers are 5.89 times more successful than those that don’t. Our service helps you text your customers and communicate via SMS.

  • Text large groups and have conversations with individuals
  • Send your messages to an inbox your audience uses every day
  • Automate your business text messaging to get more done
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17,000+ customers trust us for business text messaging made simple

Make business texting your next growth channel

SMS messaging has constant growth potential for businesses. Just look at these findings from our 2026 study:

Businesses that text customers have nearly 5x higher odds of digital marketing success than businesses that don’t.

of businesses consider SMS marketing an effective way to increase revenue. Other businesses see results – now it’s your turn.

of consumers are opted in to get SMS messages from businesses – more than the previous year. More customers want to hear from you via text than ever before.

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Business texting features and benefits

Using business texting software like SimpleTexting can have a significant impact on the success of your marketing campaigns. Here are just a few features that make a great business text messaging app.

Easy to use texting

You want a business text messaging service that you can sign up for and send SMS straight away.

Supports two-way texting

A business text messaging service must support two-way conversations.

Integrates with other apps

No app is an island. Your business text messaging app needs to offer multiple integrations.

Manage SMS conversations via mobile app

You want to be able to manage your business SMS from anywhere.

Flexible and affordable pricing

Avoid high monthly pricing or low-volume plans missing key features.

Enables teamwork

You want the ability to add multiple numbers and team members.

What you get with SimpleTexting’s business texting service

Reach your audience with SimpleTexting’s business texting solutions:

Get your customer-facing teams texting and sending business SMS

Enable the customer service and sales teams at your business to send business SMS messages and respond to incoming questions.

  • Deliver a hassle-free, “no hold” customer experience
  • Turn conversations into conversions by texting leads 1-on-1
  • Manage all incoming and outgoing texts in our powerful inbox
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Text a list of customers instantly

Use SMS business marketing to drive purchases, send alerts, and more. Include photos, personalize your texts, and track link clicks.

  • Drive more business with targeted promotions
  • Use our audience management tools to reach specific groups
  • Track performance with our analytics tools
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Automate text conversations and responses

Send automated texts and never miss an opportunity to connect with people when it matters.

  • Send recurring campaigns at an interval of your choice
  • Trigger messages from other apps using our integrations
  • Set an auto reply when you’re not able to respond
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Reach your employees instantly

Business texting isn’t just for reaching customers – you can use it internally as well.

  • Coordinate schedules, share updates, and collaborate on projects via text message
  • Communicate with employees instantly, regardless of their location
  • Send announcements, gather feedback, and conduct surveys from management
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The most popular uses of business text messaging

Here’s how businesses use SMS for customer service, sales, marketing, group messaging, and office text messaging.

Business texting is the most effective way to respond to customers’ needs quickly, and we have the research to back it up. We surveyed 1,000 consumers and found that 31% of respondents prefer the ability to ask businesses questions via text over other channels like email and phone calls.

Save time with automated responses to customers who text you and provide them with the option to chat with a live agent. Either way, the customer can get assistance without having to wait on hold or navigate through automated phone system menus.

Use SMS to connect with leads and answer their questions, send product information, and even process orders. It’s especially effective for scheduling demos, sending exclusive offers, and re-engaging cold leads.

Want more eyes on your best promotions and announcements? Send promotions, discounts, and other marketing messages directly to customers’ phones. Text messaging campaigns have high open rates, making them a cost-effective way to reach a large audience.

Make your marketing text messages stand out even more with MMS, which lets you send images, videos, audio, GIFs, and PDFs.

Text messaging is also an efficient way to communicate with employees and partners in real time. Keep your team informed about important company updates, send reminders about health and wellness initiatives, and send meeting invites without the pesky reply-all button.

Texting isn’t just useful for communicating with customers. You can also create a contact list for your team and send regular meeting reminders, memos, emergency alerts, and event invitations.

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SimpleTexting is exactly what it promises: SIMPLE

Delivery of messages is excellent, in over a million messages sent thus far, we’ve had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10

Madeline K. G2

Robust suite of features and a great value!

Overall, SimpleTexting is a very straightforward and easy to use SMS Marketing platform. I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started!

Lori N. Capterra

Excellent Product!

It is so easy to use! I also like the campaigns feature and the ease of importing contacts. I am able to contact multiple people with ease, and it separates each conversation so I can still keep track of who I am talking to!

Rick G. G2

Convenient

Really enjoying the convenience of being able to SMS/MMS our customers. Makes follow up and connecting with our customers so much easier.

Brookside ShopperApproved

How to get started with business text messaging in 3 simple steps

Discover how simple it is to begin using our business texting services and transform your customer communication in just three steps.

1. Select a phone number

The first step in business text messaging is to select a phone number for sending and receiving text messages. With SimpleTexting, you can text-enable an existing phone number, choose a new toll-free number, register a new 10-digit local number, or provision a dedicated short code.

2. Send text messages

Once you have your virtual SMS phone number, you can start texting your customers. Send out your first message to one customer or thousands! Or, automate your texts to send appointment reminders, alerts, and other recurring messages.

3. Manage replies in your inbox

As you start texting your subscribers, staying organized and responsive is crucial. SimpleTexting has a user-friendly inbox to help you manage incoming messages effectively. You can resolve, filter, hide, or prioritize conversations as needed.

Why choose SimpleTexting for business texting?

We get there are a hundred and one business texting services out there. So why, then, should you choose SimpleTexting? Here are a few reasons why:

We’re human

From setting up your account to sharing best practices, real humans are with you every step of the way. If you need help at any point, it’s easy to get in touch with an expert by phone, chat, or email.

We’re best-in-class

With over a decade of experience helping companies and organizations build powerful connections with their audiences, we’ve received hundreds of 5-star reviews from real SimpleTexting customers on G2.com.

We’re easy-to-implement

You’ve got a lot on your plate, so you want software that is quick to implement and easy to use. There’s no need to hire a developer to set it up, and you can access your dashboard from any computer, tablet, or phone.

We give you messaging options

Want to send a text message to all of your contacts at once? Go for it. Need to follow up with a client one-on-one? You can do that too. Every plan comes with two-way messaging and mass texting capabilities.

We have built-in automation workflows

Use autoresponders, scheduled messages, and recurring texts to save time on campaigns and responses. You can integrate SimpleTexting with thousands of other tools or let us build a custom integration for you.

We won’t hold you back

SimpleTexting is one of the few business texting apps that offer unlimited keywords and contacts, and we offer flexible pricing plans for every stage of your growth. Plans start at $29/month for 500 credits.

Our powerful business texting features

SimpleTexting’s messaging platform for business SMS gives your company or organization the right tools and guidance to reach your goals–whatever they are.

Add multiple team members

Give each department, salesperson, or location in your enterprise their very own text-enabled number.

Use SimpleTexting mobile

Access all our powerful features when you’re on the go using our iOS and Android apps.

Collect phone numbers

Add your existing contacts and use features like text-for-info to rapidly collect phone numbers.

Send MMS messages

Create a vibrant experience for your customers with picture and video messaging.

1,000+ integrations

Connect all of your favorite apps and web services to SimpleTexting using our integrations.

Add multiple phone numbers

Give all your departments, customer service reps, and sales agents access to text messaging.

Schedule texts

Set a specific date and time for your texts that’s hours, days, or months in advance.

Analyze results

See how your messages are performing. Track results and measure success with our analytics.

Organize contacts

Create separate lists for customers, leads, employees, or any other group of contacts.

Real-world examples of business text messaging

See how others are using business text messaging to improve their communication, and learn how to follow in their footsteps. Here are some of our favorite business SMS success stories.

View all success stories

Industries that benefit from business text messaging

Wondering if a text messaging service is right for your business? Check out our industry guides to learn more about how a text messaging service can help your business or organization.

Fitness Centers & Gyms

Learn more

E-commerce

Learn more

Restaurants

Learn more

Recruiting & Staffing

Learn more
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Make the most of business text messaging with the right number

You need a text-enabled phone number to start business texting. We offer different number types to suit all budgets and needs.

Toll-free phone number

Use toll-free texting numbers to text one-on-one with customers and send out mass messages to thousands of contacts. We can help you verify your toll-free number.

Dedicated short code

Get your own memorable 5 or 6-digit short code. Our experts will guide you through the whole process, from working with carriers to launching your first campaign.

Registered local number

Send messages from an area code your customers recognize. We can help you register and text-enable your current business number or a new one just for your texting needs.

Business text messaging service FAQs

Have questions about our business texting service? Get answers below.

Business text messaging refers to the use of short messaging service (SMS) and multimedia messaging service (MMS) for two-way communication between organizations and their audiences within a business context.

Using business texting software can help your company scale customer-facing and internal communications and reach audiences with the channel that has a 98% open rate. Use cases include sending marketing campaigns, nurturing the sales process, supporting customers, communicating internally, hiring and recruiting talent, and more.
Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales, and more. Business SMS messaging helps scale processes and simplify internal communications.
As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
Anyone who needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
You can use a local number, a toll-free number, or a dedicated short code. Our team is happy to set you up with any of them!
Absolutely. Our customer support team is happy to help you connect your landline, toll-free or VoIP number to SimpleTexting.
You still can! When you connect your current number to our platform, calls will go to your phone, and texts will be routed to your SimpleTexting Inbox.
Business texting is surprisingly affordable for businesses of all sizes. For example, our service is based on the number of messages you plan on sending — so the more messages you send, the cheaper they are. Our plans start at a very affordable $29 per month and include dedicated support 7 days a week and unlimited keywords. But you can try SimpleTexting for 14 days when you sign up for a free trial.
Business SMS services like SimpleTexting make it easy to create automated text messages. SimpleTexting has three features for automating your messages: keywords, autoresponders, and scheduled messages. The first two let you set up a schedule of ongoing messages, while the third option involves scheduling one message in advance.

We recommend following these steps when you’re on the hunt for a new business texting software:

  1. Find a service that’s easy to set up

When looking for a texting service that’s just right for your small business, look for a provider that offers a hassle-free setup process. The service should have a user-friendly interface and provide clear instructions or guidance to help you get started quickly and easily. Try to avoid services that require complex configurations or extensive technical expertise, as these can be time-consuming and difficult to navigate.

  1. Choose a service that understands and can meet your business’s needs

Every company is different, and there is no one-size-fits-all solution for business text messaging. That means you need to consider your business’s unique requirements and ensure the SMS marketing service aligns with them. Some factors to consider include message volumes, integration options, and compliance with industry regulations.

  1. Ensure that the service provides powerful features

When evaluating a texting service for your business, ensure that it offers a range of powerful features that cater to your specific needs. Some key features to consider include drip campaigns, text forwarding, and recurring messages.

  1. Review their customer support availability

Reliable customer support is crucial when using a texting service for your business. Ensure the service provides adequate support channels, including phone, email, or live chat. Additionally, consider their support availability—24/7 support or extended business hours can be beneficial, especially if you operate in different time zones or have urgent queries or issues.

  1. Determine if the service adds value to your company

Lastly and most importantly, evaluate how the texting service adds value to your business. Consider factors such as pricing, scalability, and additional features. Compare different service providers to find the one that offers the best balance of features, pricing plans, and scalability options that align with your business’s growth plans and budget.