Business text messaging services

SimpleTexting’s business texting software enables both 1-to-1 conversations and convenient, personalized mass texting to your contacts.

  • Get your sales or customer service team texting customers
  • Send marketing campaigns, alerts, reminders, and more
  • Automate your business text messaging and never do the same work twice
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No credit card required

man scheduling meeting with business text messaging services

A Business Texting Service Trusted By Thousands of Businesses

Starbucks is using SimpleTexting for Text Marketing Services
Cisco is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Samsung is using SimpleTexting for Text Marketing Services
Stanford University is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Kaplan is using SimpleTexting for Text Marketing Services

What is business text messaging?

Text messaging services for businesses allow you to use SMS messaging for customer support, recruiting, sales and more. Using business texting software can help your company scale customer-facing and internal communications and reach them with the channel that has a 98% open rate.

Why text messaging is vital to grow your business

Using business texting software like SimpleTexting can have a significant impact on the success of your marketing campaigns. Here are just a few features that make a great business text messaging app.

Easy to use
You want a service that you can sign up for and use straight away.
Supports two-way texting
A business text messaging service must support two-way conversations.
Integrates with other apps
No app is an island. Your business text messaging app needs to offer multiple integrations.
Has a mobile app
You want to be able to manage your business SMS from anywhere.
Flexible and affordable pricing
Avoid high monthly pricing or low-volume plans missing key features.
Enables teamwork
You want the ability to add multiple numbers and team members.

The benefits of business texting services

Higher open rates

Compared to other communication channels, text messages have an incredibly high open rate, with studies suggesting that around 98% of text messages are opened and read within a few minutes of receipt. Higher open rates ensure your messages have a better chance of reaching and engaging your target audience, making them efficient for delivering important updates, promotional offers, or time-sensitive information.

Immediate delivery

Business texting services offer immediate delivery of messages, allowing you to reach your recipients in real time. Customers can receive text messages instantly, unlike email or traditional mail, which may have delays or longer delivery times.

Instant delivery ensures that your communications are received promptly and can be acted upon immediately, increasing the chances of your customers or leads taking the desired action or engaging with your business promptly.

Increased availability

Business SMS services provide a convenient and widely accessible communication channel for businesses. With the widespread use of mobile phones, most people have their devices within arm’s reach at any given time.

This accessibility means that your messages can reach customers wherever they are, increasing the likelihood of engagement. Additionally, text messaging does not require an internet connection, ensuring that your messages can get through even in areas with limited connectivity or during network outages.

Easy opt-in and opt-out

Business texting services offer a straightforward opt-in and opt-out process for recipients. Customers can easily subscribe to receive text messages from your business by sending a keyword or signing up through a web form.

Likewise, opting out is typically as simple as replying with a specific keyword or clicking an unsubscribe link. This ease of opting in and out ensures that your messaging remains compliant with regulations while giving customers the freedom to control their preferences.

Wider appeal

Text messaging has become an integral part of people’s daily lives, making it a preferred mode of communication for many individuals. Business text messaging provides a way for you to tap into this customer preference and engage with your audience in a way that is convenient and familiar to them.

Text messages are concise, direct, and easily digestible, enabling you to deliver impactful messages that resonate with your customers. This customer appeal can help strengthen your brand, foster customer loyalty, and enhance overall customer satisfaction.

What you get with SimpleTexting's business texting service

If you're tired of seeing your emails and calls go unopened or unanswered, then reach your audience with business texting solutions.

woman using business texting app

Get your customer-facing teams texting

Enable the customer service and sales teams at your business to send business SMS messages and respond to incoming questions.
  • Deliver a hassle-free, “no hold” customer experience
  • Turn conversations into conversions by texting leads 1-on-1
  • Manage all incoming and outgoing texts in our powerful inbox

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example of business texting software for retail

Reach a list of customers instantly

Use SMS business marketing to drive purchases, send alerts, and more. Include photos, personalize your texts, and track link clicks.
  • Drive more business with targeted promotions
  • Use our audience management tools to reach specific groups
  • Track performance with our analytics tools

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business text messaging example for pet company

Create set-it-and-forget-it automations

Send automated texts and never miss an opportunity to connect with people when it matters.
  • Send recurring campaigns at an interval of your choice
  • Trigger messages from other apps using our integrations
  • Set an auto reply when you’re not able to respond

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The most popular uses of business text messaging

Text messaging has become a popular channel for communicating with customers in real time. Here’s how businesses use SMS for customer service, sales, marketing, group messaging, and office text messaging.

Business texting is the most effective way to respond to customers’ needs quickly, and we have the research to back it up. We surveyed 1,300+ consumers and found that 41% of respondents want the ability to ask businesses questions via text much more than other channels like email and phone calls.

Save time with automated responses to customers who text you and provide them with the option to chat with a live agent. Either way, the customer can get assistance without having to wait on hold or navigate through automated phone system menus.
Not getting responses to your emails and phone calls? Truth is, people’s inboxes are full and they’re skeptical of calls from numbers from unknown numbers (or just afraid to answer the phone altogether).

Use SMS to connect with leads and answer their questions, send product information, and even process orders. It’s especially effective for scheduling demos, sending exclusive offers, and re-engaging cold leads.
Want more eyes on your best promotions and announcements? Send promotions, discounts, and other marketing messages directly to customers’ phones. Text messaging campaigns have average open rates of 98%, making them a cost-effective way to reach a large audience.

Make your marketing text messages stand out even more MMS, which lets you send images, videos, audio, GIFs, and PDFs.
Text messaging is also an efficient way to communicate with employees and partners in real time. Keep your team informed about important company updates, send reminders about health and wellness initiatives, and send meeting invites without the pesky reply-all button.
Texting isn’t just useful for communicating with customers. You can also create a contact list for your team and send regular meeting reminders, memos, emergency alerts, and event invitations.

How to get started with business text messaging

Getting started with business text messaging is an easy and effective way to engage with customers, employees, and leads. Whether you want to distribute messaging related to marketing campaigns, appointment reminders, or communicate with your customers and subscribers, use the following steps to help you begin your business text messaging journey:

1. Select a phone number
The first step in business text messaging is to select a phone number for sending and receiving text messages. With SimpleTexting, you can:

2. Send text messages
Once you have your virtual SMS phone number, you can start texting your customers. Send out your first message to one customer or thousands!
  • Text 1-on-1 with customers, employees, or leads
  • Send SMS marketing campaigns to large groups
  • Send appointment reminders, alerts, and more

3. Manage replies in your inbox
As you start texting your subscribers, staying organized and responsive is crucial. SimpleTexting has a user-friendly inbox to help you manage incoming messages effectively. Here are some ways you can make the most of it:
  • Mark conversations as resolved or temporarily hide them
  • Easily filter and prioritize conversations
  • Share the workload by adding team members

Why is SimpleTexting the best business text messaging app?

We’re not shy about the fact there are a hundred and one business texting services out there. So why, then, should you choose SimpleTexting? Here are a few reasons why:

We’re human
From setting up your account to sharing best practices, real humans are with you every step of the way. If you need help at any point, it’s easy to get in touch with an expert by phone, chat, or email.

We’re best-in-class
With over a decade of experience helping companies and organizations build powerful connections with their audiences, we’ve received hundreds of 5-star reviews from real SimpleTexting customers on

We’re easy-to-implement
You’ve got a lot on your plate, so you want software that is quick to implement and easy to use. There’s no need to hire a developer to set it up and you can access your dashboard from any computer, tablet, or phone.

We give you messaging options
Want to send a text message to all of your contacts at once? Go for it. Need to follow up with a client one-on-one? You can do that too. Every plan comes with two-way messaging and mass texting capabilities.

We have built-in automation workflows
Use autoresponders, scheduled messages, and recurring texts to save time on campaigns and responses. You can integrate SimpleTexting with thousands of other tools or let us build a custom integration for you.

We won’t hold you back
SimpleTexting is one of the few business texting apps that offer unlimited keywords and contacts, and we offer flexible pricing plans for every stage of your growth. Plans start at $29/month for 500 credits.

What you get with our business texting solutions

SimpleTexting's messaging platform for business SMS gives your company or organization the right tools and guidance to reach your goals–whatever they are.

Add Multiple Team Members
Give each department, salesperson, or location in your enterprise their very own text-enabled number.
Use SimpleTexting Mobile
Access all our powerful features when you’re on the go using our iOS and Android apps.
Collect Phone Numbers
Add your existing contacts and use features like text-for-info to rapidly collect phone numbers.
Send MMS Messages
Create a vibrant experience for your customers with picture and video messaging.
1,000+ Integrations
Connect all of your favorite apps and web services to SimpleTexting using our integrations.
Add Multiple Phone Numbers
Give all your departments, customer service reps, and sales agents access to text messaging.
Scheduled Texts
Set a specific date and time for your texts that’s hours, days, or months in advance.
See how your messages are performing. Track results and measure success with our analytics.
Organize Contacts
Create separate lists for customers, leads, employees, or any other group of contacts.

Learn how others are using our text messaging service for business

See how others are using business text messaging to improve their communication, and learn how to follow in their footsteps.

Image for Jurassic Quest Sees 98% Click-Through Rates on Its Texts
Entertainment /Events

Jurassic Quest Sees 98% Click-Through Rates on Its Texts

Jurassic Quest is a traveling dinosaur exhibit that holds over 100 life-size dinosaurs. Here’s how it uses texting to ensure visitors have a dino-mite time.

Read their success story
Image for How Toroe Eyewear Generated an Extra $7K in 30 Days with Our Mobile Sign-Up Widget

How Toroe Eyewear Generated an Extra $7K in 30 Days with Our Mobile Sign-Up Widget

Using SimpleTexting’s Mobile Sign-Up Widget to advertise a 10% discount, Toroe Eyewear generated an extra $7,028 in store revenue in a month. That’s a 156x return on its text marketing channel.

Read their success story
Image for See How A-1 Self Storage Improves Customer Satisfaction Using SMS
Professional Services

See How A-1 Self Storage Improves Customer Satisfaction Using SMS

Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.

Read their success story

More Success Stories

Make the most of business text messaging with the right number

You need a text-enabled phone number to start business texting. We offer different number types to suit all budgets and needs.

Icon for phone-office

Toll-free phone number
Use toll-free texting numbers to text one-on-one with customers and send out mass messages to thousands of contacts. We can help you verify your toll-free number.

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Dedicated short code
Get your own memorable 5 or 6-digit short code. Our experts will guide you through the whole process, from working with carriers to launching your first campaign.

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Registered local number
Send messages from an area code your customers recognize. We can help you register and text-enable your current business number or a new one just for your texting needs.

How to choose a texting service for businesses

1. Find a service that’s easy to set up

When looking for a texting service that’s just right for your small business, look for a provider that offers a hassle-free setup process. The service should have a user-friendly interface and provide clear instructions or guidance to help you get started quickly and easily. Try to avoid services that require complex configurations or extensive technical expertise, as these can be time-consuming and difficult to navigate.

2. Choose a service that understands and can meet your business’s needs

Every company is different, and there is no one-size-fits-all solution for business text messaging. That means you need to consider your business’s unique requirements and ensure the SMS marketing service aligns with them. Some factors to consider include:

  • Message volume: If you anticipate sending numerous messages, ensure the service can handle high volumes without compromising performance.
  • Integration capabilities: If you use customer relationship management (CRM) software or other business tools, check if the texting service integrates with them. Seamless integration can streamline your workflows and enhance efficiency.
  • Compliance with industry regulations: Depending on your industry, there may be specific regulations or compliance requirements for text messaging. Ensure that the service adheres to these regulations, such as TCPA (Telephone Consumer Protection Act) compliance for marketing messages.

3. Ensure that the service provides powerful features

When evaluating a texting service for your business, ensure that it offers a range of powerful features that cater to your specific needs. Here are some key features to consider:

  • Drip campaigns: Automated drip campaigns send out a series of pre-scheduled messages to customers or leads. Drip campaigns can help nurture relationships, deliver targeted content, and guide customers through a predefined journey.
  • Text forwarding: Text forwarding enables you to route incoming messages to the appropriate team members or departments promptly and efficiently.
  • Recurring messages: Recurring messages can take the hassle out of MMS marketing by distributing weekly newsletters, monthly updates, or subscription-based notifications. This feature saves time and effort by automating repetitive messaging tasks, maintaining consistent communication, and keeping your audience engaged.

4. Review their customer support availability

Reliable customer support is crucial when using a texting service for your business. Ensure the service provides adequate support channels, including phone, email, or live chat. Additionally, consider their support availability—24/7 support or extended business hours can be beneficial, especially if you operate in different time zones or have urgent queries or issues.

5. Determine if the service adds value to your company

Lastly and most importantly, evaluate how the texting service adds value to your business. Consider factors such as pricing, scalability, and additional features. Compare different service providers to find the one that offers the best balance of features, pricing plans, and scalability options that align with your business’s growth plans and budget.

Business text messaging service FAQs

Have questions about our business texting service? Get answers below.

How do businesses use text messages?
Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales and more. Business SMS messaging helps scale processes and simplify internal communications.
As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
Anyone that needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
You can use a local number, a toll-free number, or a dedicated short code. Our team is happy to set you up with any of them!
Absolutely. Our customer support team is happy to help you connect your landline, toll-free or VoIP number to SimpleTexting.
You still can! When you connect your current number to our platform, calls will go to your phone and texts will be routed to your SimpleTexting Inbox.
Business texting is surprisingly affordable for businesses of all sizes. For example, our service is based on the number of messages you plan on sending — so the more messages you send, the cheaper they are. Our plans start at a very affordable $29 per month and include dedicated support 7 days a week and unlimited keywords. But you can try SimpleTexting for 14 days when you sign up for a free trial.
Setting up automated text messages for your business requires doing some research to find the perfect SMS service. When looking for a text messaging service, be sure to follow these steps: select a business texting platform with automation features, define your goals and segment your audience, craft personalized message templates, set up automation rules based on triggers or events, test and optimize your campaigns, and monitor performance to make necessary adjustments for better results.

Ready to try business texting?

Start your free two-week trial of our business texting service today. No credit card required.

Published: September 7th 2023