Mass Text Messaging Service for Nonprofits

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From the outside looking in, nonprofit work is all about the mission. Seldom does the general public see the work behind the scenes with resource development, marketing, and leadership. However, what may not be seen, is most certainly noticed.

Despite differing missions, services, and scope, all nonprofits have to focus on one thing in order to sustain growth: the donor experience. Discovering more efficient ways to engage your donors, as well as those you serve, is the cornerstone of nonprofit marketing. Through the power of text marketing, you can reach almost all of your supporters at once with custom messages and no delay.

How Text Messaging Services for Nonprofits Work

Texting is often referred to as the “Universal Inbox”, and for the most part that’s true. As of 2018, there were roughly 277 million people texting in the U.S. While texting is undeniably favored by younger generations, what’s often not illuminated is that people aged 45-64 are the fastest growing demographic among mobile phone usage. 94% of smartphone users 70 and older are texting on a weekly basis!

These measures are important in the nonprofit industry as they shed light onto the issue of traditional fundraising methods turning listless. Nonprofits around the country are looking for strategies to reach younger potential donors, but they’re afraid to neglect their loyal, and often aging, donor base. Mass texting is the unexpected, yet perfect medium for both demographics.

We’ve already written an in-depth guide with everything you need to know about SMS marketing and its many features. There are however a few key things to note that will help you, as a nonprofit partner, get started.

Keywords: SMS keywords are unique words that your stakeholders can text to your short code and opt-in to text messages from your business. From here, you can set up an automatic response that provides more information when someone texts your keyword.

Shortcodes: Shortcodes are a 5 or 6-digit number that customers can text to sign up for SMS updates. SimpleTexting’s shared short code for nonprofit clients is 56525.

Campaigns: A campaign is the series of text messages that you send to your subscribers list.

MMS: MMS (or “Multimedia Messaging Service”) is a different type of text that gives you a longer character limit, as well as the ability to send photos, gifs, audio or video files.

Autoresponders: Autoresponders are messages that are sent automatically after someone opts-in to receiving text messages from you. With this feature, you can create a series of messages that send out over several days, weeks or even months that keep your audience engaged with your nonprofit.

Data Collection: The data collection feature helps you customize your messaging segments based on your audience’s responses. You could ask questions as simple as their name or create custom fields to find out what they’re interested in (e.g. volunteering, donating money, donating in-kind products, etc.) to better tailor your messaging.

Why Do Profits Need Text Marketing?

So, why is text marketing worth the investment? To begin, the investment itself is customizable based on your needs. We believe in fairly priced services. SimpleTexting has price points based on how many messages you intend to send monthly, and it’s easy to up or downgrade your plan at any time. In addition, we offer a 15% discount to all 501c3 nonprofits!

But the common stigma that nonprofits don’t have money simply isn’t true. Yes, resources are often stretched, but what would be a more accurate depiction is that nonprofits don’t always have the opportunity to “throw it at the wall and see if it sticks”. When you invest your resources into marketing, it’s done carefully. Luckily, text marketing has the stats you need to justify the investment. For starters…

  • Text messages have an average read rate of 98% and around a 40% response rate
  • 82% of text messages are read within 5 minutes, but consumers only open 1 in 4 emails they receive
  • 78% of US consumers say receiving a text message is the fastest way to reach them for important service updates and purchases
  • 75% of people would like to have offers sent to them via SMS.
  • In business, SMS response rates are 295% higher than the rates from the phone calls

We could go on, but the underlying message stays the same. Investing in your donor experience through texting can help you tell better stories, create stronger asks and appeals, and reach more of your audience in need. Your story deserves to be told, it’s time to start reaching more people with it.

Examples of SMS for Nonprofits

As a nonprofit, when it comes to connecting with your audience, you’re often appealing folks to do three things: donate their time, treasure, or talents. So, here are a few examples of how you can use SMS to achieve those actions in addition to a few bonus suggestions useful to any organization!

1. Schedule and confirm volunteers via text: To help cut down on no-shows and overall maximize efficiency, consider using texting to schedule, confirm, and remind folks of their volunteer slots with your organization!

Today 11:34 AM
Hello Maureen! Please reply yes to confirm your volunteer slot at Fishes and Loaves tomorrow from 11-2.

2. Send important volunteer info: Ensure your volunteers or visitors feel informed and prepared by offering them info via text such as: directions, parking instructions, clothing/equipment requirements, and more. Consider keeping this info in a template to save you time!

Today 11:35 AM
Thank you for confirming your volunteer slot. Be sure to wear closed-toe shoes and bring a water bottle with you!

3. Field frequently asked questions: In nonprofit work there are often lots of FAQs. People wondering how to get involved, what items they can donate, and much MUCH more. Cut down on the time you’re spending back and forth on email or over the phone by allowing people to text in their questions! You can create templates that will take care of these questions for you all while providing a top-of-the-line “consumer” experience.

Today 10:15 AM
My daughter is 16, can she volunteer with me this weekend?

Hi Tracey, unfortunately you must be 18+ to volunteer! The first Sunday each month we do have offsite volunteer opportunities for all ages.

4. Follow up with donors: Carriers prohibit the practice of soliciting money or donations by SMS. However, even if you can’t use text-to-donate, texting is a great way to follow-up with people after they’ve donated on your website or in-person. Collect phone numbers, then send a thank you message with more info about how their donation will be used.

Today 2:05 PM
Thank you for your donation! Your $10 will help purchase food for our foster kittens.

5. Pledge reminders: A great way to serve your reoccurring donors is through pledges. However, keeping up with pledge reminders can be time consuming and they can often get ignored. Make it easier by automating pledge reminder texts to donors!

Today 10:00 AM
Hi Kim! As a reminder, your monthly pledge is due next week. Thank you for continuing to help NC Foster Care provide for children in need!

6. Send SMS appeals: Connect with donors for seasonal or specific asks via text. With the option to customize specific fields, your ask will be just as personal, if not more so, than a typical email or direct mail appeal. By utilizing MMS you can also include rich media like photos and video to help tell your story.

Today 12:10 PM
Starting in February, Kids Bikes will be rolling out “wheels for meals” and we need your help Adam. Learn more about the program and text us your questions!

7. Create interactive events and fundraisers: Make events like luncheons, 5ks, or auctions interactive by creating a text-specific keyword for your nonprofit. Allow people to take action on the spot by texting in your keyword to become a donor, bid on an item, or ask a question. Advertise your keyword around the event or promote it on social media (like you would a hashtag).

8. Utilize texting to communicate with your staff: Send out important updates, employee incentives, and general news through text to ensure your communications are being read. With SimpleTexting you can have an unlimited amount of contacts associated with your account. Each contact can be segmented into a list to make department or location specific communications easy.

Today 2:40 PM
Reminder that the HR department team meeting has been postponed until next month!

9. Communicate more effectively with your Board of Directors: Connecting with your board can be difficult given their typically packed schedules. Create a more direct line to them with texting that can be utilized for sending board briefs, updates, or even polling!

Today 5:00 PM
To read the meeting minutes from last month’s board meeting, see here: https://bit.ly/2mkdkPJ

10. Promote your e-news: A lot of hard work goes into your digital communications, and texting isn’t necessarily meant to replace them all. They can however be a great aid to boost their success. For example, send out a text to your subscribers reminding them to check their inboxes (and their spam 😩) for your latest newsletter! If you’re looking to cut direct mail costs, consider texting out a link to your annual report. Link tracking will allow you to see who read it and follow up accordingly.

Today 8:00 AM
Hot off the press! January e-news has arrived. Check your inboxes to see the latest happenings here at headquarters 🎉

11. Share information: If you’re not connecting with donors, odds are you’re communicating with the public you serve. You can use texting as a way to share important tips and information with them, like locations of soup kitchens or healthy eating tips for life in a food desert.

Today 5:15 PM
Diabetes Tip of the week: Get at least 30 minutes a day of aerobic exercise 5 days a week to help manage your symptoms.

If you’re looking for a little more inspiration, here are some of our super nonprofit partners who are using texting to do some pretty cool stuff!

Nonprofit volunteers in blue "Volunteer" t-shirts standing shoulder to shoulder

How to Turn Supporters Into Subscribers

Now that you have a better idea on how you can utilize text marketing, let’s go over some tips on how you can ensure your messages are reaching your audience.

If you already have a list of phone numbers for donors, don’t go texting them all right away. Unless they have given you express consent to receive text messages, legally you’re unable to begin sending them promotional messages. If you ever have questions about consent, send us a message and we’ll be happy to help.

Aside from text enabling current contacts, there are a few other ways you can easily share the news about your texting program.

1. Set up our web sign up form on your website. Place it somewhere visible or on your site’s contact page so visitors looking to get in touch are able to sign up.

2. Advertise a keyword for users to text in to your number or short code. Something short and memorable you can advertise on social media, flyers, etc. Users can text in your keyword and subscribe. For example, “Text Hearts2Hearts to 56525 to receive monthly heart healthy tips!”

3. Create paper sign up forms for visitors and to hand out at events. Collecting people’s info on the go is an easy way to maintain a steady flow of new subscribers. It’s also good measure to include information about your text program on any other digital or physical communication you have.

How Do I Set Up Text Messaging For My Nonprofit?

Need a custom pricing plan or a feature to fit your needs? No problem. Tell us what you need and we’ll be happy to design a plan to suit you.

The most important part however, is you can try SimpleTexting for free!

And yes, it’s really free. No credit card, no contract, just free. When you’re ready to upgrade to a paid account, just change your billing plan from the dashboard.

If you’re ready to give text marketing a try, we encourage you to sign up for a free trial account with us. You’ll get 50 messages plus your own custom keyword.

We’ve also created a comprehensive guide to getting started called SimpleTexting Academy. In addition to our incredible support team, this will be there to walk you through each step of the process.

We’re here to support you, support the world!

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