Last Updated: May 5, 2021
We may update this Privacy Statement from time to time and provide notice to you as described below in the section titled “Notice of Changes.”
Our Services are not directed at children under the age of 18, and we do not knowingly collect personal data from individuals under the age of 18. If you are under the age of 18, you may not use the Services or provide your information to us.
Personal Data We Collect
SimpleTexting collects personal data directly from you, for instance when you inquire about one of SimpleTexting’s Services, or from your interactions with our website, products or Services. SimpleTexting may also collect personal data from other sources and we may combine this data with data we already have about you. This personal data may include the following:
Contact details. When you inquire about our Services, register for an event, download content, or enter a live chat, we may collect your contact details, such as your name, company, address, phone number, fax number, and email address. If your company uses the Services and we provision you an account, we may collect your name, email address, and associated IP address as part of your company’s use of the Services.
Account creation. When you create an account with us via our website, we may collect your contact details and a password. We also collect information about you when you login and how you interact with the Services, the features you use, clicks, and log information about your use of the Services
Billing data. When you purchase Services or register to attend an event, we may collect billing and payment information. For automated transactions, such as credit card payments, we will use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.
Support data. You may provide data or content to us through the customer support or chat functionality we make available on our website, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots.
Device and usage data. When you use our website or our Services, we may also automatically collect data about your device and about your usage of and activity on our website and Services. For example, we collect your device’s operating system type, IP address, device identifiers, browser type, device type, domain name, access times, and the duration of visit, and other information.
Data from our mobile apps. When you use our mobile Services, we may collect your contact details, the geographic location of the device, the geographic locations you provide to our Services, and geographic areas derived from your IP address.
Partners. SimpleTexting may engage in joint marketing activities or event sponsorships with our third-party partners and we may collect personal data about you from these activities. We also allow partners to provide referrals to SimpleTexting of individuals who may be interested in learning more about SimpleTexting’s Services. We rely on our partners to obtain your permission before sharing your personal data with us.
Service Providers. SimpleTexting may also engage with third party service providers who help us understand how our customers are using SimpleTexting’s Services and may collect personal data about you from these activities.
How We Use Your Personal Data
SimpleTexting uses your data to provide you with and improve upon the Services that you or your company requests and to communicate with you, as follows:
Providing and Improving SimpleTexting’s Services. SimpleTexting uses the data you provide, or data that we collect when you use our Services, to operate our Services, provide you with the Services that you or your company has requested, and to continually improve our Services, internal systems, website, and processes. We may use your data to authenticate your ability to access and use the Services. We also use your data to detect and prevent fraud, protect the security of our website and Services, and enhance the safety of our Services.
Further, we may also use data provided by you or collected by third party service providers or partners on our behalf to troubleshoot or provide customer support. We may also use your data to plan and host events, including online webinars.
Communicating with you. SimpleTexting’s website allows you to download content, fill out forms for more details about our Services, and to engage with us via our chat functionality. You may also register to attend online seminars or in-person events. We use this information to provide you with the material you requested, to follow up with you about your interest in the Services, or to register you for the event you request. We may also use personal data to understand you and your preferences so that we may enhance your experience and send you information about SimpleTexting, our affiliates, and our partners, such as information about promotions or events.
SimpleTexting may also receive personal data from other sources, including third parties from whom we have purchased data, and combine this with the data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
Advertising. We may use data collected via cookies and other technologies to manage our advertising on other sites or to provide you offers or advertisements, including for third-party services, based upon your browsing activities and interests. If you follow or like SimpleTexting on third party social media sites, we can see your public profile and may direct advertising to you.
Legal obligations. Where required by law, or where we think it is necessary to protect our legal rights and legitimate interests or the legal rights and interests of others, we use information about you in connection with legal claims, compliance and regulatory functions. If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, we will keep basic data to identify you and prevent further unwanted processing. As used above, “legitimate interests” means our interests in conducting our business and managing and delivering the best Services to you. We will not use your personal data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law.
With your consent. We use personal data about you where you have given us consent to do so for a specific purpose not listed above. For example, with your permission we may publish testimonials or featured customer stories on our website to promote the Services, including names and profile photos of representatives of our customers alongside the testimonial.
How We Share Personal Data
Billing. SimpleTexting uses third-party service providers to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf.
Affiliates and Subsidiaries. We may share your data with our subsidiaries and affiliates (those entities under common control) to provide the Services you request, such as customer support, marketing, technical operations, and account management purposes. Further, we may share your information with your teammates, account administrators, billing, or technical account users.
Compelled Disclosure. SimpleTexting reserves the right to share your data if required by law or to comply with a judicial proceeding, court order, or valid legal process. We may also disclose your data to protect the rights and property of SimpleTexting, our agents, employees, partners and customers, including to prevent or stop an attack on our systems or network or to prevent spam or attempts to defraud our users. Finally, we may also need to disclose your data in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
With Your Consent. We may share Personal Data about you with third parties when you give us consent to do so. For example, with your permission we may publish and display testimonials or featured customer stories on our website, including names and profile photo of representatives of our customers alongside the testimonial.
How to Manage Your Personal Data
Managing personal data. SimpleTexting provides different accounts with varying functionality depending on the Services users access. SimpleTexting accounts generally permit you to update your user settings or profile by logging into the applicable website or Service with your username and password. If you do not have an account but wish to make a request to manage your data, you can contact SimpleTexting using the information in the “Contact Us” section below.
Requests to manage your data will be addressed within a reasonable timeframe. If you are an employee of a SimpleTexting customer, you may also wish to contact your company’s system administrator for assistance in managing your data.
SimpleTexting takes reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. We use industry accepted electronic and physical standards of security to reduce the risk of improper access to or manipulation of personal data during transmission and storage, including the use of TLS 1.2 protocol. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal data. You are also responsible for ensuring that your account and the passwords we provide you are protected.
California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of SimpleTexting who are California residents to request certain information regarding SimpleTexting’s disclosure of personal information to third parties for such third parties’ direct marketing purposes. To make this request, contact us using the information in the “Contact Us” section below. California residents may also review SimpleTexting’s Data Processing terms at https://simpletexting.com/data-processing-addendum/.
Notice of Changes