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8 Things That Set SimpleTexting Apart From Other Texting Platforms

See which SimpleTexting features and services make it more valuable to business owners than alternative SMS platforms.

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If SimpleTexting is among the text messaging platforms you’re considering, you’ll want to know what sets us apart from others.

I’ve spent dozens of hours (no exaggeration) researching the strengths and weaknesses of these platforms, what customers say about them, and how our platform compares

There are eight stand-out features and services we provide that put our customers at an advantage, and I’ll share them with you here.

What makes SimpleTexting’s SMS platform better than the alternatives?

  1. Every plan comes with SimpleTexting’s full suite of features.
  2. We’ll build custom integrations for your business.
  3. It’s backed by a 30-day money-back guarantee.
  4. There’s no limit for keywords and contacts.
  5. You can change your plan any time.
  6. The built-in AI message generator saves you time.
  7. It’s the only platform to offer free compliance messages.
  8. Our customer support team is here seven days a week.

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1. Every Plan Comes With SimpleTexting’s Full Suite of Features

You should have access to SMS tools that help your business scale, regardless of your budget or audience size. 

With every SimpleTexting pricing plan, you get access to all of our features, including:

Want to add team members to help monitor your inbox and schedule text campaigns? You’ll get three user seats, with the option to add more as your team grows.

2. We’ll Build Custom Integrations for Your Business

You may have seen that SimpleTexting’s app integrates with thousands of tools and software. 

Did you know that we can also build custom integrations for you? Our integrations specialists can fit our SMS software seamlessly into your current business processes. 

Some of our customers save time with custom integrations for:

  • Appointment reminders
  • Payments and invoicing
  • Automated upsell and abandoned cart texts

Custom integrations are an add-on service that’s available to every SimpleTexting customer, regardless of their plan size. 

3. It’s Backed by a 30-Day Money-Back Guarantee

We’re confident in our SMS software, but we know we may not be the right fit for everyone. 

We offer a 30-day money-back guarantee* on your monthly services charge, so you can use SimpleTexting with confidence. 

You can also try the platform free for 14 days, with no commitment or credit card required.

* Please read the policy’s terms and conditions for more information.

4. There’s No Limit for Keywords and Contacts

SimpleTexting’s one of few SMS companies that has no limits on SMS keywords and contacts. 

Because keywords are unlimited, some customers create them for various events and scenarios:

Invite as many people as you’d like to join your texting program, and import contacts who have given you their express written consent to receive promotional text messages.

5. You Can Change Your Plan Any Time

Thanks to the self-service billing portal in your SimpleTexting dashboard, you can increase or decrease your messaging credit subscription at any time.

Unlike many alternative text messaging platforms, SimpleTexting offers rollover credits—unused monthly credits that “rollover” to the next month (for one month only). 

Many text messaging platforms don’t offer self-service billing and rollover credits. I can think of one in particular that doesn’t let you downgrade your plan or rollover credits at all.

6. The Built-In AI Message Generator Saves You Time

Even if you know what you want your text to say, it takes time to craft the right message. 

To combat text message writer’s block, we built AI Assist — a ChatGPT-powered message generator — to help you.

Use SimpleTexting’s AI Assist tool to save time on writing texts.

All you have to do is tell AI Assist what kind of message you want to write and what important details to include. Then, it’ll give you a list of suggested texts to choose from, and you can customize them to fit your brand voice.

7. It’s the Only Texting Platform to Offer Free Compliance Messages

Text message marketing is effective, and spammers take advantage of its 98% average open rates. 

Wireless carriers and regulatory organizations fight against SMS spam with compliance policies, which everyone who sends promotional texts needs to follow.

For instance, the Telephone Consumer Protection Act (TCPA) and CTIA organization require you to:

  • Obtain express written consent from contacts before sending promotional texts.
  • Disclose your identity, the message frequency, how to opt out, and how to get help.
  • Note that recipients could incur message and data charges.

Because of this, we send free automated compliance texts on your behalf. This means that when a new contact receives a message from you for the first time, they’ll also receive a second message with CTIA disclosures (which you can customize in your account settings).

Why is this important? We’re the only SMS marketing company to allow you to send your separate standalone compliance text free of charge. Others try to squeeze it in to your message, cutting away at your character count.

📚 Learn more about SMS rules and regulations in our SMS compliance guide.

8. Our Customer Support Team is Here Seven Days a Week

As a business owner, you’re not just communicating with customers and prospects during the work week. You need assurance that someone will be available to help you when you have a question about an SMS campaign on Saturday or can’t find a particular tool in the app on Sunday.

Every day of the week, our customer support team (actual humans 💁) are here to answer questions and guide you through specific features.

How to get in touch with us:

  • Tap the blue button in the bottom right of your screen for live chat.
  • Email us at [email protected].
  • Call or text us at (888) 663-6856.

Start Texting for Your Business With SimpleTexting

Try our text marketing platform free for 14 days to see how easy it is to reach and chat with your customers.
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Dani Henion
Dani Henion

Dani Henion is the content team lead at SimpleTexting and is continuously looking for ways to make text messaging strategies and tips more accessible to SMBs. When she's not writing or planning new SMS content, you'll find her decorating elaborate sugar cookies or thrifting in Atlanta.

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