Two-way Messaging

Create a frustration-free experience for your customers while saving time and boosting sales with two-way texting.

  • Send and receive text messages in seconds
  • Assign conversations to team members
  • Automate responses to frequently asked questions
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14-day trial. No credit card required.

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MASS TEXT MESSAGING SERVICE TRUSTED BY THOUSANDS OF BUSINESSES
Target is using SimpleTexting for Text Marketing Services
Starbucks is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
YMCA is using SimpleTexting for Text Marketing Services
Cabelas is using SimpleTexting for Text Marketing Services
Publix is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
What Is Two-Way Messaging?

What Is Two-Way Messaging?

Two-way messaging is a conversation between two people, also known as conversational support. The ability to reply back and forth allows for a more personal interaction that can build trust and rapport.

This is in contrast to one-way messaging, which is a one-sided conversation. With one-way messaging, you can send out mass texts, but your customers have no way to respond. This can quickly become frustrating for your audience.

While some companies offer basic SMS capabilities, not every platform is equipped with two-way text messaging, leaving business owners and marketers at a disadvantage. SimpleTexting is ready to serve you with our powerful two-way SMS capabilities. Try us free for 14 days when you sign up, no credit card required.

    Why Two-Way Messaging is Vital to Your SMS Strategy


    With so many brands competing for customers’ attention these days, anything you can do to deliver a more personal service will help you stand out. Two-way texting can help you do just that.

    Most importantly, it allows you to build trust and rapport with your customers. When you can have a one-on-one conversation with someone, they are more likely to trust you. This is especially true if you’re able to address their specific needs and concerns.

    Another reason why two-way messaging is important is because it can help you save time. If you’re able to have a conversation with your customer and address their needs right away, they are less likely to need to call or email your business. This can free up your time, so you can focus on other tasks.

    Two-way SMS can also help you increase sales and conversions. When you can have a conversation with your customers, you can build a relationship with them. This can lead to increased sales and conversions because they are more likely to trust and do business with you.

    Watch the video below to see two-way text messaging in action:

    "Our students don’t want to be bugged by their school all the time. Sending an SMS is an easy way for them to receive important information without it going into a spam folder."
    Shawn Diddy

    Brand Manager, Maharishi International University

    How Two-way Messaging Works

    Receive and Reply to Messages

    Receive and Reply to Messages

    Our 2-way text messaging service makes it easy to strike up a conversation. Plus, every plan comes with unlimited contacts, and all incoming SMS messages are free.
    • Schedule replies for a specific date or time
    • Add emojis to your messages 🎉
    • Create reusable templates for standard replies
    Keep Your Team Informed

    Keep Your Team Informed

    Stay organized and provide a better customer experience, thanks to the Inbox’s private notes feature.
    • Have behind-the-scenes conversations
    • Collaborate on tough questions
    • Never forget important details
    Stay on Top of Conversations

    Stay on Top of Conversations

    Chat with multiple customers at once, and don’t let anyone fall through the cracks. Our 2-way messaging features are designed to improve your messaging workflows.
    • Snooze conversations until later
    • Filter by time waiting or time receieved
    • Mark completed conversations as resolved
     Send Photos, Documents, and More

    Send Photos, Documents, and More

    Whether you need to share a sales one-pager, ZIP file, or a single photo, you can easily upload it and text it via our 2-way messaging service.
    • See higher click-through and reply rates
    • Close more sales
    • Provide engaging customer support

    Practical Ways to Use Two-way Texting For Your Business

    While we can’t possibly list all the uses for two-way messaging, here are a few of the most common examples to get you started.

    Answer Customer Questions
    Respond to customer questions as they come in, or set up automated responses to FAQs to save your team time.

    Collect Feedback and Reviews
    Customer reviews show prospects what it’s like to work with you, and they can lead to more sales.

    Send Appointment Reminders
    If you’re a service-based business, each missed appointment costs you money. Two-way SMS can help solve that problem.

    Request More Information
    Need clarification or more details from a customer? Two-way texting allows you to collect information in minutes.

    Provide Order Updates
    Customers can ask about the status of their order via text, which will free up your team’s time by avoiding long phone calls.

    Nurture Leads
    If someone’s on the fence about your products or services, you can use texting to close the deal.

    SMS Surveys
    Show your audience their feedback matters by sending them SMS surveys regarding your services.

    Shift Scheduling
    Use SMS to remind employees of their upcoming shifts or check their availability for open shifts.

    Booking Confirmations
    Enhance customer experience by confirming bookings as soon as they’re made using SMS.
    Integrate Two-Way SMS With Other Tools

    Integrate Two-Way SMS With Other Tools

    Two-way messaging is even more powerful when it’s integrated with other tools. For example, you can integrate SimpleTexting with your CRM, so there’s a record of every customer interaction. 

    This is important because it gives a track record of previous communication and keeps your whole team informed on activity in that customer account, even if they’re interacting with them through a different channel.

    SimpleTexting also has thousands of other integrations that are ready to go. Need a custom integration? We have a team dedicated building and maintaining integrations specifically for your business’ needs.

      Why Choose SimpleTexting For Two-Way Text Messaging

      What makes SimpleTexting different from other two-way messaging services? With our platform, you get:

      Built-in Automation Workflows
      Create autoresponders in seconds for customer FAQs, or schedule responses for later.

      No Keyword Limits
      Create as many keywords as you’d like so customers can opt in to your messages.

      Multi-device Access
      Send and receive messages from your desktop or on the go with our mobile app.

      Convenient Customer Support
      We’re available 7 days a week to answer questions about two-way messaging.

      Full Suite of Features
      In addition to one-on-one conversations, you can send mass texts from the same dashboard.

      Thousands of Integrations
      You can integrate SimpleTexting with nearly any tool or platform you rely on to run your business.

      Send Your First Message in Minutes

      Get everything you need to engage individually with customers, or text thousands at once. Sign up for a free 14-day trial today to see SimpleTexting in action.