Automated Text Message Services for Business

Automated text messages can transform your business communications as an affordable way to stay in touch with customers and stakeholders via convenient SMS messages.

  • Set up a text-for-info keyword
  • Schedule messages in advance or create drip campaigns
  • Enable automatic out of office messages
  • And more!

Automated Text Message Services for Business

Businesses Love SimpleTexting's Automated Texting Service

Starbucks is using SimpleTexting for Text Marketing Services
Cisco is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Samsung is using SimpleTexting for Text Marketing Services
Stanford University is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Kaplan is using SimpleTexting for Text Marketing Services

What Are Automated Text Messages?

Learn how an automated text service can help you schedule, drip, or trigger automatic text messages to send on their own, at the exact time you need them to.



Text message or SMS automation is the process of sending text messages to one or more recipients on a particular day and time that is pre-scheduled. Automated texts can also be sent using a drip method in which messages are triggered after a user performs a certain action.

Reach large audiences with group texting, or send an automated mass text alert to all of your subscribers.

No matter your use case, SimpleTexting has a multitude of ways for you to automate your text messages.

Want to see how automated texts work? Text PreviewST to (833) 602-8038.


How to Send Automated Text Messages

Automated text messages for business can look different depending on your needs. Learn more about some of our automation tools designed to save you time and money.

Set Up a Text-for-Info Program

Keywords

Set Up a Text-for-Info Program

When a customer texts a keyword into your number you can automatically generate a response. Take this opportunity to:
  • Craft the perfect welcome message
  • Invite customers to text for more info
  • Share a photo in your keyword confirmation

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Follow Up With Customers Automatically

Drip Campaigns

Follow Up With Customers Automatically

Send a staggered series of text messages after someone joins your list to reduce lead drop-off and keep your brand top of mind.
  • Effortlessly follow up with or upsell leads
  • Automatically collect feedback or request reviews
  • Onboard and convert new customers
“Drip campaigns help me and my team make sure no leads fall through the cracks. We set this thing up years ago and it’s been running on cruise control ever since.”
Josh Barker, Real Estate Agent

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Autoreply to Contacts Outside Office Hours

Away Messages

Autoreply to Contacts Outside Office Hours

Away messages allow you to get back to customers automatically with a standard response you can switch on/off or set for specific times. Use it to:
  • Let contacts know when you’ll get to their message
  • Give customers another way to reach you
  • Reply to messages when you’re out of the office

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Schedule Your Messages to Send in Advance

Schedule Messages

Schedule Your Messages to Send in Advance

One of the simplest ways to automate your messages is to schedule them ahead of time. You can schedule your text message campaigns to send things like:
  • Appointment reminders
  • Rating or review requests
  • Sales follow ups
You can also schedule individual messages to send to one recipient via your inbox.

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Integrate 1,000+ Popular Apps With SimpleTexting

Integrations

Integrate 1,000+ Popular Apps With SimpleTexting

Connect the apps you love like Shopify, Mailchimp, and Google Calendar to automate your SMS strategy. We offer both Zapier and native integration options to make it easy to add texting to all of your organization’s favorite tools. For example:
  • Send texts to new form submissions
  • Gather emails by text and sync them with your email service
  • Send abandoned cart messages to online shop visitors

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Respond Automatically to Questions and Requests

Triggers

Respond Automatically to Questions and Requests

Triggers, also known as sub-keywords, allow you to get back to customers with lightning speed. Automatically respond to:
  • Common customer queries
  • Requests for information
  • Product or service requests
All with a string of alternative keywords that, when texted in, generate an automatic pre-set response. For example, you can set a CONTACT trigger that will automatically reply with your organization’s contact information!

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Save Time and Reuse Previously Sent Messages

Templates and Duplicates

Save Time and Reuse Previously Sent Messages

Duplicate any of your previously sent campaigns with the option to edit the message if needed. When you duplicate a campaign you re-send the message copy along with any:
  • Attachments such as photos or videos
  • Specific audience segmentation
  • Original campaign add ons
You can also reuse your most frequently sent messages by saving them as templates. Cut down on time spent typing out detailed messages and keep templates on hand for any occasion!

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Share Personalized Birthday Messages to Customers Automatically

Birthday Texts

Share Personalized Birthday Messages to Customers Automatically

Engage your customers by sending an automated birthday message on their special day. All it takes is three easy steps.
  • Create your keyword
  • Customize the birthday autoresponse and the optional birthday confirmation text
  • Write your birthday message and set the time of day you want the message sent out.

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Benefits of Automated Text Messages for Business

Explore some of the ways an automated message can benefit your business.

Save Time

Scheduling messages connects you with leads faster, solves more customer queries, and eliminates tedious communication tasks.

Build Customer Loyalty

Not only does automated texting make you available at any hour, it’s also preferred by customers, according to our latest study.

Drive More Sales

It’s no secret that faster response times lead to higher conversion rates. With automated texting, you can reply within seconds.

Onboard New Customers

With keywords, triggers, or autoresponders, you can build a personalized onboarding experience.

Provide Around the Clock Engagement

Avoid missing out on a customer request when you automate your communications strategy.

Deliver a Better Experience

Be there for your customers when you send thoughtful messages and provide on-demand responses at the times they need it most.


Automated Text System Success Stories

Gather inspiration for some businesses who have utilized SMS automation in innovative ways.

Image for Blue Baker Increases Its Coupon Offer Redemptions By 162% With SMS
Blue Baker Increases Its Coupon Offer Redemptions By 162% With SMS

Here’s how the multi-location bakery and restaurant uses SimpleTexting to promote its monthly giveaways.

Read their success story
Image for How Mason-McDuffie Combines Event and SMS Marketing to Generate Qualified Leads
How Mason-McDuffie Combines Event and SMS Marketing to Generate Qualified Leads

Mason-McDuffie provides mortgages to everyone from first-time buyers to property investors. Learn how Stephanie Whiting uses SMS to increase event attendance and grow the company’s sales pipeline.

Read their success story
Image for See How LEAP Used Our API To Create A Custom SMS Solution
See How LEAP Used Our API To Create A Custom SMS Solution

Learn how LEAP (Learning Enrichment and Assistance Program) took advantage of our API to integrate with their scheduling tool and send text reminders.

Read their success story

More Success Stories

Automated Message FAQs

Still have questions? Explore these answers to the most common automated SMS queries, or click the blue chat button in the corner of your screen to connect with a team member!

Who can use automated text messages?

Anyone that needs to reliably connect with an audience can benefit from automated text messages. Our customers span several industries and use it for things like support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
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We set up every account with a complimentary toll-free number that’s approved for 1-on-1 messaging and mass texting. If you’d prefer, you can use a 10-digit number with your area code! These are capable of 1-on-1 messaging and texting groups under 50 people. We can also help you text-enable your existing business landline.
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Our plans start at $25 for 500 credits per month and go up from there based on how many messages you intend to send. All plans come with unlimited keywords and contacts, reliable support from top-notch humans, and free incoming SMS messages. Check our plans and pricing here.
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Yes, there are rules and regulations. For instance, you must obtain express consent from people before texting them, and you must provide an easy option for them to opt-out of communications if they so choose. For more information on rules and regulations, check out our ultimate guide to compliance.
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Ready to Try Automated Texting for Your Business?

Start your free two-week trial of our automated texting service today. No credit card required.