Automated Text Messages

Keywords

When a user texts a keyword into your number you can automatically generate a response. Take this opportunity to:

• Craft the perfect welcome message
• Offer a discount or incentive
• Share other important information

Learn how keywords helped Matykos Beauty collect more customer reviews to earn a top spot as an Amazon retailer.

Drip Campaigns

Reduce opt-out and keep people engaged! Send a staggered series of text messages after someone joins your list.

• Effortlessly follow up with or upsell leads
• Automatically collect feedback or request reviews
• Onboard and convert new customers

“Drip campaigns help me and my team make sure no leads fall through the cracks. We set this thing up years ago and it’s been running on cruise control ever since.”
—Josh Barker, Real Estate Agent

Scheduled Text Messages

One of the simplest ways to automate your messages is to schedule them ahead of time. You can schedule your text message campaigns to send:

• Appointment reminders
• Rating or review requests
• Sales follow ups

You can also schedule individual messages to send to one recipient via your inbox.

Delta Sonic sees thousands of customers when the weather is right. In order to ensure a steady stream of customers year-round, they rely on scheduled messages.

Zapier Integration

Connect apps you love like Constant Contact and Google Calendar to automate your SMS strategy. Initiate automatic workflows between your business applications and SimpleTexting. You can:

• Send texts to new form submissions
• Gather emails by text and sync them with your email service
• Send text reminders for upcoming events

For an e-commerce company like Baby Tula, our Zapier integration could bridge their site and Shopify store. Use SMS to rescue abandoned carts, follow up with sales leads, and more! All without any extra effort.

Triggers

Triggers, also known as sub-keywords, allow you to get back to customers with lightning speed. Automatically respond to

• Common customer queries
• Requests for information
• Product or service requests

All with a string of alternative keywords that, when texted in, generate an automatic pre-set response. For example, you can set a CONTACT trigger that will automatically reply with your organization’s contact information!

For groups like Soul Focus who organize events for thousands of attendees, Triggers would be a fantastic way to answer event FAQs automatically.

Birthday Texts

Engage your customers by sending an automated birthday message on their special day. All it takes is three easy steps.

• Create your keyword
• Customize the Birthday autoresponse and the optional Birthday confirmation text
• Write your Birthday message and set the time of day you want the message sent out.

You can also upload a list of subscriber birthdays into your SimpleTexting dashboard via a spreadsheet!

Duplicates

Save time when you duplicate your previously sent campaigns. Re-send your campaign’s copy along with any

• Attachments such as photos or videos
• Specific audience segmentation
• Original campaign add ons

Duplicates come in handy for businesses like Main Squeeze Juice Company, who are often having to reiterate information to their customers spread across 20 different states!

Templates

Reuse your most frequently sent messages by saving them as templates.

• Cut down on time spent typing out the same messages
• Simply select your template and send instead!

A different take on automation, but time-saving none the less.

This Wake Forest research project wouldn’t be possible without templates. Read about how this WFU research team polled 150 participants daily with help from automated templates.