Toll-Free Text Messaging

Toll-Free Texting Meets All Your Communication Needs

Toll-free text messaging makes reaching customers easy. Send and receive texts, photos, and calls using one number.

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How Does Toll-Free SMS Work?

Customers Text You

Text enable your existing number to receive messages or select a custom vanity option, like 1-800-MY-PIZZA.

You Get Their Message

The text lands in your SimpleTexting inbox where you can manage and filter conversations as you see fit.

You Reply To It

You reply directly from your dashboard’s inbox, and the customer gets it just as they would any other SMS.

Why Should Your Business Use Toll-Free Texting?

Building a brand requires memorability and responsiveness. Two things that come with the toll-free text marketing territory. These are just a few of the reasons you may want to talk to a toll free SMS service provider.

Choose Your Number

Choose Your Number

With toll-free texting you have the choice: choose a new toll-free number, or text-enable your current one. If customers are already familiar with your contact info, there’s no need to change it up; vanity numbers give you the choice to go with a catchy, memorable option in any other case. You can even switch to a number with a specific, local area code for added trust.

Try toll-free texting today

Send Texts To One Person, Or Thousands

Send Texts To One Person, Or Thousands

Unlock the full range of benefits text marketing has to offer. Toll-free text messaging is approved to not only send out mass texts, but to facilitate one-on-one customer conversations as well. This gives you the chance to connect with every lead and deliver 5-star service.

Send your first message now

Text & Call From One Number

Text & Call From One Number

Toll-free numbers maintain the ability, once text-enabled, to receive calls just as any other 10-digit line would. This means, for existing numbers, calls continue to go through as normal. For newly purchased toll free numbers, simply choose to enable them for calling upon purchase.

Start texting with your number

More Toll-Free Text Messaging Features and Benefits

With fast set up times, get up and running in mere minutes.

Experience high throughput, meaning you can send many messages at once.

Designed for easy upload of existing contacts

Use keywords for mass text campaigns just like you would on a short code.

Take advantage of high delivery rates and fast, reliable sending.

Enjoy access to all of the features in our text marketing suite.

Toll-Free Texting Statistics

Don't just take our word for it, see what the industry experts have to say.


45% of people reply to branded text message blasts they receive. An engagement statistic nearly quadruple that of any other digital communication medium.


85% of customers prefer receiving text messages over a phone call or email. Yet, 61% of marketers still don’t use SMS giving you space to edge out the competition.


97% of companies found that they communicated with consumers much more efficiently after they launched their texting initiatives.

A Comparison of Different Types of Texting

To give you the big picture, we compared the main characteristics of short code, long code, and toll-free texting.

Toll-Free Dedicated Short Code Long Code
Format 10 digits 5-6 digits 10 digits
Primary Use Hybrid Mass texting 1-on-1 comms
Throughput Medium High Low
Setup Cost Low High Low
Setup Time Minutes Weeks Minutes

How You Can Use Toll-Free Text Messaging? 

Texting is much more convenient because it gives customers control over their time. Plus, it reduces call volume on your end. They send you a text, and you send a response when a real human is available.
With toll-free texting, you can give your customers an easy and quick way to make reservations and schedule appointments.
Send shipping and delivery notifications directly from your toll-free number.
In addition to 1-on-1 communications, you can use toll-free texting to send mass campaigns to everyone who’s opted in to your list. You can’t do that kind of texting with a regular long code number.
Texting is the perfect medium for sending customer satisfaction surveys and noninvasive follow up touches that contribute to overall customer retention efforts.
Today 7:32 PM
Hi Emma! Thanks for your purchase. Can I assist you with set up?
Yes please!
Here’s a link to our step-by-step getting started video. Let us know if you have any issues and we’re happy to help further 😊

Common Questions about Toll-Free Texting

Yes you can text a toll free number! As long as the number has been text enabled by the business of course. This can be done with a little help from a text marketing provider, like us!
Yes, we can text enable your existing toll-free landline or VOIP number. All your voice functions stay the same, and you get the benefit of texting. No need to start over.
Toll-free texting is similar to regular texting, except the texts are routed through your SimpleTexting inbox. To the customer, it looks just like regular texting.
Toll-free texting is actually a special form of long code texting. Like regular long code texting, toll-free texting uses a 10-digit number as opposed to the 5-6 digits seen with short codes. And, you can run marketing campaigns with toll-free texting—which isn’t permitted with regular long codes.
Toll-free texting costs the same as regular texting. Plans start at $25/month. View pricing and plans here.
As shared short codes continue to get phased out of use, toll free is becoming the preferred medium for text marketing. The cost is minimal which makes it accessible to organizations of all sizes and budgets and the scope of service is nearly identical to what a short code provides. In short, selecting toll free options puts you in line with the preferred solution for mobile carriers around the country.
Yes! SimpleTexting allows you to send both SMS and MMS messages using a toll-free number. With MMS, your attachment will appear directly in the message. With SMS, your attachment will appear as a link.

Get a Text-Enabled Toll-Free Number Today

Your customers are probably already texting you, don't wait any longer to answer! Get started with toll-free texting today.