Toll-free text messaging works in three simple steps.
Customers text you
A customer or lead sends a text to your toll-free number.
You get their message
The text lands in your SimpleTexting inbox.
You reply from your inbox, and the customer gets it as an SMS.
With stats like these, you need your toll-free number to be text-enabled.
Mobile devices that can receive texts.
Texts that are read within 3 minutes.
Average response rate to texts.
Toll-free texting features and benefits
With toll-free texting, you can run large-scale marketing campaigns as well as communicate 1-on-1 with customers and subscribers. It’s a hybrid of short code and long code SMS... the best of both worlds.
Get a new toll-free number or text-enable your existing number.
Get up and running in mere minutes, not hours or days.
Improve customer support by letting people either text or call you.
Start capturing inquiries from customers who are already texting you.
Send mass text campaigns and use keywords just like you would on a short code.
Send personal, 1-on-1 texts just like you would on a long code.
Differentiate yourself and enhance perception with a branded toll-free number.
Take advantage of high delivery rates and fast, reliable sending.
Enjoy access to all of the features in our text marketing suite.
A comparison of different types of texting
Here’s a chart comparing the main characteristics of short code, long code, and toll-free texting.
Dedicated short code
How you can use toll-free texting
Texting is much more convenient because it gives customers control over their time. Plus, it reduces call volume on your end. They send you a text, and you send a response when a real human is available.
Reservations and appointments.
With toll-free texting, you can give your customers an easy and quick way to make reservations and schedule appointments.
Send shipping and delivery notifications directly from your toll-free number.
Marketing and promotions.
In addition to 1-on-1 communications, you can use toll-free texting to send mass campaigns to everyone who’s opted in to your list. You can’t do that kind of texting with a regular long code number.
Toll-free texting is similar to regular texting, except the texts are routed through your SimpleTexting inbox. To the customer, it looks just like regular texting.
How is toll-free texting different from short code and long code texting?
Toll-free texting is actually a special form of long code texting. Like regular long code texting, toll-free texting uses a 10-digit number as opposed to the 5-6 digits seen with short codes. And, you can run marketing campaigns with toll-free texting—which isn’t permitted with regular long codes.