Best Practices

Ever wonder if there’s something you could be doing a little better? We’re here to help you feel confident about your texting efforts.

5 Strategies to Increase Customer Satisfaction

Businesses place a premium on customer satisfaction, but rarely deliver. Gain an edge by reducing customer effort during the buying process.



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25 of the Best E-Commerce Website Design Tips to Help Boost Sales

Tired of reading the same old advice about page speed and high-quality photos? Then these 25 e-commerce website design tips are for you.

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How to Send Text Messages That Get Responses

Learn how to write text messages that elicit a response and other best practices when asking questions via SMS.



Five SMS Customer Engagement Strategies

A recent study of more than 34,000 consumers worldwide showed that customer loyalty and retention are declining. Here’s how you can use SMS to buck this trend.

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Building Customer Trust in Mobile Commerce

Learn how consumers feel about mobile shopping and what you can do to optimize your site for a better mobile commerce experience.

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The Best Times to Schedule a Text Message Campaign (Updated)

Determining the optimal time to send to a list can improve your text campaign’s performance. Here’s what the data tells us and how to determine what works best for your business.