Best Practices

Ever wonder if there’s something you could be doing a little better? We’re here to help you feel confident about your texting efforts.

Five SMS Customer Engagement Strategies

A recent study of more than 34,000 consumers worldwide showed that customer loyalty and retention are declining. Here’s how you can use SMS to buck this trend.



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Learn How To Use SMS To Create a Safe, Contactless Check-In Experience

Whether you run a salon, dentist office, or gym, text messages can empower your business to re-open safely.

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Why You Should Include Non-Promotional Content in Your Texts

Including helpful, useful information in your texts, rather than just your product or service itself, can pay dividends. Here's how to do it.



7 Do’s and Don’ts of Prospecting with Text Messages

Ask three salespeople how to increase the reply rates of your emails and you’ll get six opinions. Here is a tactic that is sure to work.

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Want to Track and Increase ROI for Your Influencer Marketing? Use SMS Keywords

Learn how to go beyond engagement metrics and leverage your influencers to build a valuable list of contacts.

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7 Tips to Set Up and Manage Your SMS Inbox

Incorporating any of these seven tips into your texting routine will keep your SMS inbox organized and save you precious time.