Best Practices

Ever wonder if there’s something you could be doing a little better? We’re here to help you feel confident about your texting efforts.

Holiday SMS marketing ideas for your small business

Struggling to find SMS marketing inspiration this holiday period? Use these holiday SMS tips to attract new customers, increase revenue and build a loyal subscriber following.



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Common text abbreviations and how to use them

Abbreviations, acronyms and slang are common place in SMS messages, even those sent out by businesses. Use this quick guide to decide when and how to use SMS abbreviations.

Image for 5 event texting lessons from the Franchise Brokers Association’s 400+ attendee conference

5 event texting lessons from the Franchise Brokers Association’s 400+ attendee conference

Check out event planner Brianna LaCaruba's top five lessons for a successful attendee text strategy.



How to thank customers for their reviews + 6 real-life examples to inspire you

It’s crucial to appreciate customers for their reviews. Here are the best practices and examples to help you send a “thank you for your review” message to customers.

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Image for How to write a thank you for your purchase message [+ templates]

How to write a thank you for your purchase message [+ templates]

Everyone responds well to a brilliant show of gratitude. But how do you thank people after they purchase your product or do what you want? That’s what we will cover.

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Why and how to send personalized text messages

Make your business stand out by using personalized text messages for your marketing campaigns. Send personalized texts to match your customers' preferences.