Best Practices

Ever wonder if there’s something you could be doing a little better? We’re here to help you feel confident about your texting efforts.

Is cold texting illegal? Here’s what to do instead

The bad news is that cold texting is illegal. The good news is you can follow these tips to encourage prospects to opt in to your text messages.



Image for Understanding SMS frequency: Are you texting customers too much? 

Understanding SMS frequency: Are you texting customers too much? 

No business wants to annoy customers with too many texts. So, how do you get your SMS sending frequency right? Get our advice and explore new consumer research from Sinch.

Image for What to know about 6-digit phone numbers

What to know about 6-digit phone numbers

We all routinely receive text messages from five- or six-digit phone numbers. Find out how these numbers work and whether they're right for your business.



10 welcome text message examples [plus 7 tips to write your own]

Discover how to put together a welcome text message that will keep subscribers tuned into future texts and engaged with your brand.

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Image for 55 sample text messages to customers with real-life examples

55 sample text messages to customers with real-life examples

Want a few free, effective marketing sample text messages to customers that are proven to work in real life? We’ve got you covered.

Image for How to thank customers for their reviews + 6 real-life examples to inspire you

How to thank customers for their reviews + 6 real-life examples to inspire you

It’s crucial to appreciate customers for their reviews. Here are the best practices and examples to help you send a “thank you for your review” message to customers.