The Internet’s Most-Loved Baby Carrier Uses Texts to Increase Sales
Baby Tula is a cultural phenomenon that has attracted the attention of parents across the world. Learn more about how they use SMS to announce new products.
All-In-One Business Text Messaging
SMS messaging services help your business enhance marketing and communication strategies by enabling 1-on-1 texting on an existing line or a new dedicated number.
- Have 2-way conversations
- Text large groups at once
- Keep your number or get a new one
What Is Business Text Messaging?
Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales and more. Business SMS messaging helps scale processes and simplify internal communications.
Provide Support
Quickly solve customer issues without keeping anyone on hold.
Eliminate Phone Tag
Cut back on missed calls. Follow up with text messaging instead.
Maximize Sales
Stay on top of leads, prospects, and clients with built-in features.
Recruit Candidates
Connect with job leads and send interview reminders.
Reach Employees
Send announcements to team members in the field or office.
Send Alerts
Have time-sensitive info? Send texts to large groups instantly.
Business Texting Is Better for Customer Support
Today’s consumers want brands to have a simple mobile messaging option for customer support. Take a look at these numbers from Market Strategies International.
66%
66% of consumers either prefer mobile messaging or consider it their second choice for communications when compared to phone and email.
70%
70% of consumers want to use mobile messaging for troubleshooting, and nearly two-thirds want to use it for purchases or reservations.
85%
85% of Millennials and 54% of non-Millennials would pay more for a product/service that has mobile messaging support.
Start Sending Texts as Soon as Today
We built our business text messaging service to integrate seamlessly with your existing tools. You don't even have to get a new number. Unless you want one, of course.
Use Your Existing Number
Give people the option to text directly with your business’s existing landline, VoIP, or toll-free number. You’ll still be able to receive calls, as usual.
Get a New Number
Don’t want to use your current number? Instantly get a brand-new 10-digit number with your area code, just for texting.
Everything Your Business Needs to Start Texting
Powerful enough to handle support at scale, and simple enough for new agents to jump in right away. SimpleTexting's features empower your team to provide amazing customer service.
Schedule Messages
Send your messages at the perfect time. Write your texts now and schedule them to send later.
Leave Notes
Annotate each conversation with helpful information about your chat, visible only to you and your team.
Create Templates
No more tedious copy and paste. Save time by reusing your frequently used messages with the click of a button.
Send Files
Whether you need to send photos or a PDF, it’s easy to upload files to our platform and attach them to messages as a link. Choose the order in which incoming messages appear to you by filtering them by time received, or time waiting. You can even enable desktop push notifications so you’ll never miss a message.
Hide conversations for a set period of time. When the snooze period ends (or if someone replies) the conversation will appear at the top of your Inbox.
Importing data from your CRM is a breeze. All of your customer info is safely stored on our encrypted platform.
Create separate lists for customers, leads, employees, or any other groups of contacts.
Talk to your customers without sounding like a robot. 🤖 Make your messages feel more human by adding emojis.
Happy Customers Using Business Texting
Business texting drives real results, but don’t just take our word for it. Hear it from people who put it to the test.
Businesses Love SimpleTexting for SMS Services
Reach More Customers With an SMS Messaging Service
With the rising popularity of mobile apps and extensions like click-to-text, there’s a good chance your customers are already trying to text your business, and you just don’t realize it. All of their questions, comments, feedback, and sales inquiries are going… nowhere. Kinda makes you think, doesn’t it?
Business texting and our SMS customer service platform are great ways to let people skip the headaches and simply send a text to receive immediate service or support
With a business SMS number, there’s no need for anyone to install an app on their phone—as far as your customers are concerned, it works just like regular text messaging.
Business Texting Can Simplify Internal Communications
You can also use business text messaging to streamline internal communications. Keep your managers, employees, contractors, and other stakeholders up to date on corporate news and events by sending texts instead of—or in addition to—sending emails.
- Set up a convenient texting network for your entire staff to use
- Send notifications about important updates via text blast
- Stay connected with your field staff or outside sales team
How Businesses Can Benefit from an SMS or Texting Service
SimpleTexting makes business texting a snap, no matter what industry you’re in. It’s simple, convenient, affordable, and secure. Do it all right from your computer, phone or tablet, in real time.
Hotels can simplify bookings with reservations by text. Offer greater convenience to your guests by adding text-based room and concierge services.
Speed up dinner reservations by letting people text in to claim their spot. Easily manage reservation changes and cancellations with 1-on-1 texting.
Allow your congregation to submit donations to a dedicated church number. Maintain a 24/7 text helpline to allow people to submit prayer requests and seek counseling.
Manage your assistants and office staff through a single business texting dashboard. Make appointment reminders more personal by sending them from your office phone number.
Manage orders, shipping notifications, and returns with a text-enabled toll-free business number. Add texting as a customer support channel that people can access anytime.
Free Business Texting Resources
Business Texting Handbooks
Get expert tips on how to use SMS for customer retention, sales, and everything in between.
MMS Marketing for Business
Add photos, GIFs, and other files to your text messages to make them even more engaging.
Toll-Free Text Messaging for Business
Send and receive messages at scale from a new toll-free number or your existing one.
SMS Marketing Templates
Get started easily with these ready-to-use SMS templates for over 12 different industries.
Text Messaging for Customer Service
Learn why SMS is the most convenient way to provide instant support to your customers.
Growing Your Business with Text Marketing
Discover advice you can put into action immediately to start bringing in more revenue.
Business Texting FAQs
How is business text messaging different from other texting services?
SMS messaging for businesses is primarily used for 1-on-1 purposes such as customer service or informational messaging. Mass text messaging, on the other hand, involves high-volume marketing campaigns usually sent over a short code. With us, you get the best of both worlds on one easy-to-use dashboard.
How does consent work with business texting?
As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
Who can use business texting?
Anyone that needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
What numbers can I use?
We set up every account with a complimentary toll-free number that’s approved for 1-on-1 messaging and mass texting. If you’d prefer, you can use a 10-digit number with your area code! These are capable of 1-on-1 messaging and texting groups under 50 people.
Can I keep my current number?
Absolutely. Our customer support team is happy to help you connect your landline, toll-free or VoIP number to SimpleTexting.
What if I want to keep receiving calls on my number?
You still can! When you connect your current number to our platform, calls will go to your phone and texts will be routed to your SimpleTexting Inbox.
Get Started Today, For Free
Find out why we’re rated one of the leading text messaging platforms on third-party review sites. Sign up for a 14-day trial today and start sending messages in minutes. No credit card required.