Business Text Messaging Services
SimpleTexting’s business texting software enables both 1-to-1 conversations and convenient, personalized mass texting to your contacts.
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Get your sales or customer service team texting customers
- Send marketing campaigns, alerts, reminders, and more
- Automate your business text messaging and never do the same work twice
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A Business Texting Service Trusted By Thousands of Businesses
What Is Business Text Messaging?
Text messaging services for businesses allow you to use SMS messaging for customer support, recruiting, sales and more. Using business texting software can help your company scale customer-facing and internal communications and reach them with the channel that has a 98% open rate.
Why Text Messaging is Vital to Grow Your Business
Using business texting software like SimpleTexting can have a significant impact on the success of your marketing campaigns. Here are just a few features that make a great business text messaging app.
Easy to Use
You want a service that you can sign up for and use straight away.
Supports Two-Way Texting
A business text messaging service must support two-way conversations.
Integrates With Other Apps
No app is an island. Your business text messaging app needs to offer multiple integrations.
Has a Mobile App
You want to be able to manage your business SMS from anywhere.
Flexible and Affordable Pricing
Avoid high monthly pricing or low-volume plans missing key features.
Enables Teamwork
You want the ability to add multiple numbers and team members.
How SimpleTexting's Business Texting Service Works
If you're tired of seeing your emails and calls go unopened or unanswered, then reach your audience with business texting solutions.
Get Your Customer-Facing Teams Texting
Enable the customer service and sales teams at your business to send business SMS messages and respond to incoming questions.- Deliver a hassle-free, “no hold” customer experience
- Turn conversations into conversions by texting leads 1-on-1
- Manage all incoming and outgoing texts in our powerful inbox
Reach a List of Customers Instantly
Use SMS business marketing to drive purchases, send alerts, and more. Include photos, personalize your texts, and track link clicks.-
Drive more business with targeted promotions
- Use our audience management tools to reach specific groups
- Track performance with our analytics tools
Create Set-It-and-Forget-It Automations
Send automated texts and never miss an opportunity to connect with people when it matters.- Send recurring campaigns at an interval of your choice
- Trigger messages from other apps using our integrations
- Set an auto reply when you’re not able to respond
The Most Popular Uses of Business Text Messaging
Text messaging has become a popular channel for communicating with customers in real time. Here’s how businesses use SMS for customer service, sales, marketing, and group messaging.
Business texting is the most effective way to respond to customers’ needs quickly, and we have the research to back it up. We surveyed 1,300+ consumers and found that 41% of respondents want the ability to ask businesses questions via text much more than other channels like email and phone calls.
Save time with automated responses to customers who text you and provide them with the option to chat with a live agent. Either way, the customer can get assistance without having to wait on hold or navigate through automated phone system menus.
Not getting responses to your emails and phone calls? Truth is, people’s inboxes are full and they’re skeptical of calls from numbers from unknown numbers (or just afraid to answer the phone altogether).
Use SMS to connect with leads and answer their questions, send product information, and even process orders. It’s especially effective for scheduling demos, sending exclusive offers, and re-engaging cold leads.
Want more eyes on your best promotions and announcements? Send promotions, discounts, and other marketing messages directly to customers’ phones. Text messaging campaigns have average open rates of 98%, making them a cost-effective way to reach a large audience.
Make your marketing text messages stand out even more MMS, which lets you send images, videos, audio, GIFs, and PDFs.
Text messaging is also an efficient way to communicate with employees and partners in real time. Keep your team informed about important company updates, send reminders about health and wellness initiatives, and send meeting invites without the pesky reply-all button.
Why Is SimpleTexting the Best Business Text Messaging App?
We’re not shy about the fact there are a hundred and one business texting services out there. So why, then, should you choose SimpleTexting? Here are a few reasons why:
We’re Human
From setting up your account to sharing best practices, real humans are with you every step of the way. If you need help at any point, it’s easy to get in touch with an expert by phone, chat, or email.
We’re Best-in-class
With over a decade of experience helping companies and organizations build powerful connections with their audiences, we’ve received hundreds of 5-star reviews from real SimpleTexting customers on G2.com.
We’re Easy to Implement
You’ve got a lot on your plate, so you want software that is quick to implement and easy to use. There’s no need to hire a developer to set it up and you can access your dashboard from any computer, tablet, or phone.
We Give You Messaging Options
Want to send a text message to all of your contacts at once? Go for it. Need to follow up with a client one-on-one? You can do that too. Every plan comes with two-way messaging and mass texting capabilities.
We Have Built-in Automation Workflows
Use autoresponders, scheduled messages, and recurring texts to save time on campaigns and responses. You can integrate SimpleTexting with thousands of other tools or let us build a custom integration for you.
We Won’t Hold You Back
SimpleTexting is one of the few business texting apps that offer unlimited keywords and contacts, and we offer flexible pricing plans for every stage of your growth. Plans start at $29/month for 500 credits.
What You Get With Our Business Texting Solutions
SimpleTexting's messaging platform for business SMS gives your company or organization the right tools and guidance to reach your goals–whatever they are.
Add Multiple Team Members
Give each department, salesperson, or location in your enterprise their very own text-enabled number.
Use SimpleTexting Mobile
Access all our powerful features when you’re on the go using our iOS and Android apps.
Collect Phone Numbers
Add your existing contacts and use features like text-for-info to rapidly collect phone numbers.
Send MMS Messages
Create a vibrant experience for your customers with picture and video messaging.
1,000+ Integrations
Connect all of your favorite apps and web services to SimpleTexting using our integrations.
Add Multiple Phone Numbers
Give all your departments, customer service reps, and sales agents access to text messaging.
Scheduled Texts
Set a specific date and time for your texts that’s hours, days, or months in advance.
Analytics
See how your messages are performing. Track results and measure success with our analytics.
Organize Contacts
Create separate lists for customers, leads, employees, or any other group of contacts.
Learn How Others Are Using Our Text Messaging Service for Business
See how others are using business text messaging to improve their communication, and learn how to follow in their footsteps.
Jurassic Quest Sees 98% Click-Through Rates on Its Texts
Jurassic Quest is a traveling dinosaur exhibit that holds over 100 life-size dinosaurs. Here’s how it uses texting to ensure visitors have a dino-mite time.
Read their success story
How Toroe Eyewear Generated an Extra $7K in 30 Days with Our Mobile Sign-Up Widget
Using SimpleTexting’s Mobile Sign-Up Widget to advertise a 10% discount, Toroe Eyewear generated an extra $7,028 in store revenue in a month. That’s a 156x return on its text marketing channel.
Read their success story
See How A-1 Self Storage Improves Customer Satisfaction Using SMS
Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.
Read their success storyMake the Most of Business Text Messaging With the Right Number
You need a text-enabled phone number to start business texting. We offer different number types to suit all budgets and needs.
Toll-Free Phone Number
Use toll-free texting numbers to text one-on-one with customers and send out mass messages to thousands of contacts. We can help you verify your toll-free number.
Dedicated Short Code
Get your own memorable 5 or 6-digit short code. Our experts will guide you through the whole process, from working with carriers to launching your first campaign.
Registered Local Number
Send messages from an area code your customers recognize. We can help you register and text-enable your current business number or a new one just for your texting needs.
Business Text Messaging Service FAQs
Have questions about our business texting service? Get answers below.
How do businesses use text messages?
Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales and more. Business SMS messaging helps scale processes and simplify internal communications.
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How does consent work with business texting?
As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
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Who can use business texting?
Anyone that needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
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What numbers can I use for business text messaging?
You can use a local number, a toll-free number, or a dedicated short code. Our team is happy to set you up with any of them!
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Can I keep my current business number?
Absolutely. Our customer support team is happy to help you connect your landline, toll-free or VoIP number to SimpleTexting.
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What if I want to keep receiving calls on my number?
You still can! When you connect your current number to our platform, calls will go to your phone and texts will be routed to your SimpleTexting Inbox.
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How much does it cost to send bulk SMS?
Business texting is surprisingly affordable for businesses of all sizes. For example, our service is based on the number of messages you plan on sending — so the more messages you send, the cheaper they are. Our plans start at a very affordable $29 per month and include dedicated support 7 days a week and unlimited keywords. But you can try SimpleTexting for 14 days when you sign up for a free trial.
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Ready to Try Business Texting?
Start your free two-week trial of our business texting service today. No credit card required.
Published: March 22nd 2023