Navigating SMS Blog

Strong opinions and shared thoughts on text marketing, business, and tech. By the makers of SimpleTexting.

4 Examples of Good Customer Service Exchanges In Retail

Customer service complaints happen. Don't panic! Here are four common, negative experiences your customer may run into, and how to handle them effectively.



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Text message service trends in Canada

Learn about emerging mobile marketing trends across Canada as well as areas of opportunity for your businesses to get started with texting.

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What Is A Carrier Lookup Service?

Learn what a carrier look up service is, what this service does for you, and why it's necessary for text marketing services.



US Screentime & Smartphone Usage Stats for 2019

Since its release in fall 2018, Apple’s screen time tracking system has provided fascinating insights into how Americans use their smartphones. So, what does screen time in the U.S. look like? We compiled 2,000+ users’ screen time data below to find out.

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Examples of “How Did You Hear About Us” Options to Include in Your Survey

Learn how to gather the most valuable information from your recipients by following our comprehensive guide to creating a "how did you hear about us" survey.

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11 nonprofit marketing ideas and best practices

Explore testimony from industry experts as well as examples detailing some of the best practices from nonprofit marketing.