How to Send Text Reminders to Customers
Do you want to save yourself thousands of dollars a year and boost customer satisfaction? Then send text reminders to customers.
Do you want to save yourself thousands of dollars a year and boost customer satisfaction? Then send text reminders to customers.
Missed appointments are not just a nuisance––they’re a drag on your bottom line. They cost the US healthcare system $150B each year. And the issue of no shows isn’t unique to the healthcare industry.
Let’s say you run a hair salon and have eight no shows a week: if your average revenue per customer is $46, that’s $288 per week. That translates to $1,152 a month, which ends up costing $14,688 per year.
Luckily, the use of text and SMS reminders continues to reduce the number of people missing appointments. It’s not just businesses’ profits that benefit either.
Our recent text message marketing report found that 46% of respondents are open to receiving texts from businesses about scheduling reminders/alerts.
While it’s unlikely you’ll prevent every single cancellation, over 37% of no shows in the healthcare industry and 62% of no shows in the salon industry say they forgot about their appointments.
With 98% open rates, text trumps phone and email reminders by a wide margin. When you couple this with customers’ preference for text reminders, it’s not a difficult decision.
Here’s how to send text reminders to customers.
There are two ways to send text reminders: automatically using SimpleTexting’s Zapier integration or by using the SMS inbox to schedule them. We’ll walk you through both options.
Both methods require you to have a SimpleTexting account. You can start your 14-day free trial and get 50 outgoing text messages, unlimited incoming messages, full access to all our powerful features, and dedicated support 7 days per week.
Most importantly, you can use your trial account to test out the process.
If you want to send out automatic text reminders, you’ll need to set up the SimpleTexting and Zapier integration.
If you’re unfamiliar with Zapier, it’s an online automation tool that connects your favorite software apps. They offer a free plan that includes 100 tasks per month–which equals 100 appointment reminder texts.
Integrating SimpleTexting and Zapier can be done in a couple of clicks. Here are instructions on how to do it.
Below we provide instructions for Google Calendar and Acuity Scheduling. With over 2,000 apps available, chances are you can connect whatever appointment or scheduling software you use to SimpleTexting through Zapier.
If you use a custom-built scheduling software or don’t see your platform listed on Zapier, check out our SMS API–if you don’t know what an API is, read this beginner’s guide to using an API for SMS.
It’s easy to automatically send text message reminders for appointments you schedule in Google Calendar using SimpleTexting and Zapier. This two-minute video explains the process. (If you prefer written instructions, then check out this article.)
1. In Zapier you’ll choose the following fields for your Zap
2. You’ll need to sign in to your Acuity account. Underneath Customize Appointment Start, you’ll select the time before unit, the appointment type, the calendar, and the number of days or hours before.
In the below example, we set up a consultation appointment reminder that goes out one day before the appointment’s start date and time.
3. Next, you’ll log in to your SimpleTexting account. Underneath customize SMS, select the phone number field, and then write your message. You can even personalize your automated text reminders using fields from Acuity.
Now all you need to do is turn the Zap on.
Another option is to send out appointment reminders from SimpleTexting’s SMS inbox. Here’s how to make this process as seamless as possible.
All replies to your SMS reminders go straight to your SimpleTexting inbox. For example, if you send a reminder and someone asks if they can reschedule, you can respond with a new date and time. This quick video walks you through the ins-and-outs of the inbox.
If you have questions about sending text reminders to customers, our team of experts would love to answer them. We’re available 7 days a week. Text or call us at (866) 450-4185 or use the chat at the bottom of your screen.
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