What is VoIP texting and how does it work?

VoIP technology isn’t just for phone calls. With SimpleTexting, your business can start text marketing through its dedicated VoIP lines.

  • Get a new text-enabled number with your area code
  • Add texting capabilities to your existing VoIP number
  • Send mass texts or have two-way conversations
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Collage of SimpleTexting's VoIP texting service which shows various UI elements including the ability to select a virtual local number, organize messages by status, and view response rates.
10+ years in business. 17,000+ paying customers. Billions of texts delivered.
Starbucks is using SimpleTexting for Text Marketing Services
Cisco is using SimpleTexting for Text Marketing Services
LEGOLAND is using SimpleTexting for Text Marketing Services
Century 21 is using SimpleTexting for Text Marketing Services
Samsung is using SimpleTexting for Text Marketing Services
Stanford University is using SimpleTexting for Text Marketing Services
Chick-fil-A is using SimpleTexting for Text Marketing Services
Marriott is using SimpleTexting for Text Marketing Services
Kaplan is using SimpleTexting for Text Marketing Services

What Is VoIP Texting?

VoIP texting is a text-enabled virtual phone number that isn’t assigned to a device, but rather to a user. And that user (or users) can send texts by using an internet connection. In short, it lets you send text messages to cellphones from your computer or our app.

When you buy a cell phone, you also need to buy a wireless plan to make it more than just a glorified calculator or camera. Cell phone plans enable things like calls, texts, and data, so your device can communicate with other devices.

With VoIP, you can still do all of that, but you’re not limited to a physical phone! You can also:

How businesses can use VoIP

Text-enabling your business opens up a plethora of opportunities. Here are just a few of the ways your organization could leverage VoIP to serve your needs.

Provide Customer Support

Top-tier customer support requires a multi-channel approach. A VoIP number gives you the versatility to talk on the phone and text back and forth with customers, all from the same number at the same time.

  • Receive inbound messages
  • Handle more many customer support inquiries with ease
  • Assign support conversations to team members for faster response times

Share Mass Updates

Make it easier for customers, employees, and partners to stay on the same page and communicate with one primary channel to distribute information. 

  • Broadcast a text message to a group within seconds
  • Segment your audience to send more personalized messages to specific sub-groups
  • Crackdown on company-wide silos with 90% of text messages read within just three minutes of receipt

Post-Conference Follow-Ups

One of the most common uses of VoIP numbers is for large conference calls. But what happens after you hang up?

  • Easily text out follow-up materials, meeting minutes, and action items 
  • Schedule ahead texts with follow-up instructions to send when a meeting ends
  • Field post-meeting questions in your inbox

Share Scheduling Reminders

You can cut down on missed meetings and appointments dramatically when you combine texting and calling. 

  • Schedule text messages reminders to send days or hours before a meeting/appointment
  • Send trackable links with calendar reminders to invitees
  • Integrate texting with popular scheduling tools like Calendly

Benefits of VoIP texting vs. traditional phone-to-phone SMS

Texting is a fantastic tool for reaching people quickly with questions, offers, alerts, and surveys. But what sets VoIP texting apart from using a traditional cell phone to send your organization’s texts?

Reach more customers at once
Unless you’re sending a group message (in which case, the recipients would know that more than one person is getting the message) you’re limited to texting one person at a time with a cellphone. With VoIP texting however, you could send one text out to 10, 100, even 1,000’s of people at once.

Automate your processes
Text-enable your VoIP number with SimpleTexting, you gain access to advanced features that save you time. You can schedule texts, segment your contact list, personalizes messages with custom fields, and set up autoresponders.

Save some money
While any VoIP service has a subscription cost, the price of texting is often less than what a traditional cellphone plan would run. Especially when you begin factoring in the volume of messages your organization will be sending out.

How does VoIP SMS work?

Any device equipped with Wi-Fi or internet connection (tablets, laptops, desktops, etc.) can act just like a cellphone with VoIP and send text messages.

To the recipient, it’s virtually undetectable that the text is coming from anything other than another phone. But as the sender, you have the added flexibility of texting from anywhere and anything with an internet connection.

If you’re just looking to text-enable your business, it all begins in just a few steps.

  1. Find a text marketing platform (we hear SimpleTexting is a fan favorite 😉).
  2. Work with the provider to either text-enable your existing 10-digit number, choose and verify a toll-free line, register a local number, or provision a short code.
  3. Within minutes your business will be up, running, and ready to send/receive texts.

💡 SimpleTexting Tip: Here at SimpleTexting we’re a provider who is actually able to text-enable VoIP numbers. So if you’d like to add voice services alongside your number, know that you might actually end up saving money by opting for a third-party VoIP provider for calling, and SimpleTexting for your SMS needs.

How does VoIP SMS work?

We hope after this crash course on VoIP texting, you’re feeling a little more confident in your options. To see if SimpleTexting is the right VoIP texting platform for your business, test it out with our free 14-day trial.

As this technology continues to evolve, so do we! Let us help you work through the digital minefield that is the world of virtual communication.

Ready to try VoIP texting for your business?

Start your free two-week trial of our texting service today. No credit card required.

Published: January 16th 2024