Texting For Franchises Made Simple.
Text messages have a 98% open rate, making texting the #1 preferred way to reach people today. SimpleTexting’s franchise texting software makes it easy to manage multiple teams across multiple locations.
- Easy to use
- Built for multiple numbers and teams
- Quick to implement
300+ brands rely on SimpleTexting for SMS
It Doesn’t Get Any Easier Than This
We have you covered from Starbucks coffee shops to Nissan dealerships to YMCAs and everything in between. SimpleTexting’s texting software for franchises is secure, flexible, and the only all-in-one text messaging service designed to meet the unique needs of franchises—all while being easy to use and quick to implement.
Bring Your Teams Together
Under one account, you can create team members for individual employees or departments and locations so you can:- Make sure the right text gets to the right person, department, or location.
- Provide individual customer service agents and sales reps with their own SMS-enabled number.
- Share the workload and let team members respond to support and sales requests from a shared inbox.
- Admins can check in on team members, leave notes providing advice or context, and jump in if they need help.
One Account, Multiple Numbers
It’s never been this easy to manage text message conversations at scale. You can give each department, salesperson, or location their very own text-enabled number.- Assign custom permissions. Give teammates access to one number or all of them!
- Stay in-the-know. Check-in on your teammates’ Inboxes and jump in if they need help.
- Seamlessly collaborate with your team. Assign conversations between teammates and leave internal notes.
- Set up autoresponders and send campaigns from your secondary numbers.
We Connect Your Favorite Apps
Not only does SimpleTexting’s texting software for franchises have 1,000+ integrations, but if we don’t have what you need, we’ll build it for you. That’s right—let us know what automations or integrations you need, and we’ll take care of it!- Automate repetitive workflows
- Increase your productivity
- Send relevant, targeted texts
Franchise Texting Software that Boosts Performance and Sales
Higher Engagement Rates
79% of consumers have signed up to receive texts from businesses in the past year – 2024 Texting and SMS Marketing Statistics. You’ll reach your audience with text blasts.
Faster Response Times
Businesses implementing SimpleTexting’s franchise texting software reduce customer response times by 50%, leading to improved satisfaction and higher conversion rates.
Increased Sales Conversions
Franchise locations using SimpleTexting for SMS marketing see an 18% boost in sales due to real-time communication and personalized promotional campaigns.
Improved Customer Retention
Franchises that use SimpleTexting for loyalty programs and follow-up messages see a 25% increase in repeat customers compared to those relying on email alone.
Higher Event Attendance
Franchise businesses using SimpleTexting for event reminders and special promotions experience a 40% boost in attendance rates, ensuring more foot traffic and engagement.
Looking For A Customized Solution?
Our franchise experts can help you scale your SMS efforts. Schedule a discovery call below and let us know what you’re looking for.
Don’t Just Take Our Word For It
See what our customers have to say about us.
SimpleTexing cuts through the spam!
Owner
Fantastic text management platform
Great experience with SimpleTexting.
Owner
Very easy to communicate back and forth with customers
Owner
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FAQs
How can texting software help franchise owners improve customer retention?
Texting software enables direct, personalized customer communication, which helps build stronger relationships. Franchise owners can send targeted promotions, updates, and loyalty rewards via text, ensuring customers remain engaged and more likely to return. By leveraging SMS marketing, franchises can increase retention through timely and relevant offers that align with customer preferences.
What are the compliance requirements for franchises using SMS marketing?
Franchises must adhere to regulations like the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act when using SMS marketing. This includes obtaining explicit consent from customers before sending marketing texts, providing an opt-out option, and ensuring that text messages are not sent to individuals on the National Do Not Call Registry. Compliance with local laws, including GDPR in Europe, is also essential.
How does texting software integrate with franchise loyalty programs?
Texting software can be integrated with franchise loyalty programs to send SMS notifications for reward status, special promotions, and loyalty point updates. By using automated messaging, franchises can keep customers engaged with personalized rewards, reminders for using points, and exclusive offers, ensuring they remain active participants in the loyalty program.
What are the best practices for using SMS to manage franchise-wide promotions?
Best practices include segmenting the audience based on location, purchase history, or customer behavior, to send highly-targeted promotions. Additionally, franchises should maintain a clear call-to-action in their texts, keep messages concise, and include an opt-out option. It's also important to time promotions effectively and avoid overwhelming customers with too many messages.
How can franchises use texting software to streamline employee communication?
Franchises can use texting software to send instant updates to employees across different locations. This could include shift changes, announcements, training information, and company updates. It allows for real-time communication, ensuring that employees are always informed and respond quickly to urgent matters.
What metrics should franchises track to measure the success of SMS campaigns?
Key metrics to track include open rates (since text messages have a high open rate), click-through rates (CTR) on links within the text, conversion rates, opt-out rates, and response times. Monitoring these will help franchises determine whether their messages reach the right audience and prompt the desired actions, ultimately guiding improvements to future campaigns.
How does texting software enhance customer support for multi-location franchises?
Texting software helps streamline customer support by providing a centralized platform to manage all customer inquiries from various locations. It enables team members to respond quickly to customer queries, assign cases to specific staff, and maintain an organized record of all communication. With multiple numbers for different locations, franchises can offer localized support while maintaining a consistent service standard across all locations.
Franchises Using SimpleTexting
Over the past decade, we’ve worked with thousands of businesses. Here are a few of their stories.
NAPA Auto Parts Text Enables Regional Distribution Centers In Four States—And Growing!
Learn why regional NAPA hubs utilize texting to communicate with local shop owners across the country thanks to savvy marketing group Arthur Elliott.
Read their success story
See How A-1 Self Storage Improves Customer Satisfaction Using SMS
Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.
Read their success story
How Delta Sonic Got More Than 50,000 Text Subscribers
With a text marketing club nearly two years old, Delta Sonic communicates with thousands of their customers each week to promote deals and share important updates.
Read their success story
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