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How to Use Text Message Autoresponders

Autoresponders ensure timely communication with your new subscribers or customers. Find out how they work.

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Segments, custom fields, MMS, triggers. The list of features you can use to optimize your SMS marketing campaigns goes on and on. 

But perhaps one of the easiest and most effective tools at your disposal is the text message autoresponder.

Let’s dig in to what text message autoresponders are, why they’re essential to your business, and how to get them set up.

What Are Text Message Autoresponders?

Autoresponders are messages that send automatically after a subscriber joins your list. If you’ve ever set up an email drip campaign, autoresponders are very similar. 

You can create one or many text message autoresponders to be sent at specific time intervals after your subscriber has opted in. You can even include photos to elevate your message!

This means you can send your customers a text an hour, a day, a week, or even a month after they join your list.

Why Should I Use Autoresponders?

First impressions matter. Text message autoresponders are an easy way to make sure the newest additions to your list feel welcome

Plus, by automating lead management, you reduce the amount of work you and your marketing team have to do. Regularly engaging with your audience is essential if you want to turn subscribers into customers.

Benefits of Autoresponders

  • Save time by automating marketing efforts
  • Turn subscribers into customers by sending discounts and promotions
  • Build and establish relationships without additional effort or time
  • Never forget to message a new customer
  • Ensure constant communication with your audience

What Can Text Messages Autoresponders Be Used For?

There are many easy and convenient ways to use text message autoresponders. It’s easy to string together multiple autoresponders (for example, spaced a week apart) to create a promotional program that anyone can join at any time.

Here are just a few other helpful ways to use text message autoresponders:

Welcome messages

Introduce yourself to new customers, and keep your brand top of mind by sending out a staggered series of welcome messages.

Onboarding sequence

Help walk new customers or employees through the onboarding process via text. New subscribers will start with step #1, no matter when they sign up.

Staggered series of coupons

Keep your customers coming back with increasingly enticing coupons and promotions.

Easy reminders

Need to remind patients or clients to reschedule in 6 months? Now, all it takes is a simple text that you can set and forget. 

Who Will Receive My Autoresponders?

You can set up a series of autoresponders for any of your contacts lists. No matter where a user joins from, they’ll be added to the sequence.

Whether you add a contact via an import, from a web form, or even using our Mailchimp sync feature, they’ll automatically begin receiving messages without any extra work on your end.

How To Develop Effective Autoresponders

Autoresponders are an effective tool for bringing your leads down the sales funnel as part of a business text marketing strategy. The best way to do this is to understand your customer journey.

Customer journey is just marketing talk for what your customers do before they buy your product, go to your event, donate money, or complete whatever action you’d like them to do.

Think of the customer journey as a map and your autoresponders as checkpoints along the way. By understanding where your customer is on their journey, you can deliver the right information at the right time.

There’s no one-size-fits-all solution for developing a customer journey, but let’s walk through a basic example for Joe’s Pizza. These are the steps a customer may go through before they buy a slice:

Step One: Get Their Attention

First, a customer may see an online ad for Joe’s Pizza with a call to action that says, “Text JOES to 711711 for exclusive deals on the best pizza in town.” The first autoresponder a new subscriber should receive is a welcome message saying thanks.

Thanks for joining the Joe’s Pizza mailing list! You’ll be the first to find out about special discounts on delicious pizza.

Step Two: Make Them Stick Around

After a customer joins your list, send a series of autoresponders to keep your brand top of mind. Joe’s Pizza may send out a text informing new customers about the new special on basil pizza.

Psst, it’s your friends at Joe’s. Our basil pizza is half-off today. Don’t tell anyone (except all your friends).

Step Three: Give Them Something to Buy

SMS messages are a great way to build relationships with customers. Ultimately, of course, the goal is to increase sales. Now’s a good time for Joe’s Pizza to send out a discount.

We want to thank you for being part of the Joe’s Pizza texting list. Come get free garlic knots when you buy a slice today!

How to Set Up Autoresponders on SimpleTexting

We’ve made the whole process incredibly simple, here’s how autoresponders work.

Let’s say Joe’s Pizza wants to set up a staggered coupon program: one coupon a week for four weeks. The first step is to sign up for a SimpleTexting account.

Once you have your account, you can start to build your first autoresponse messages.

1. Head to the Autoresponders tab on the left-side of your dashboard

First, click the “Autoresponders” button, then click “New Autoresponder.”

2. Fill out the empty boxes in the autoresponder

Your subscribers won’t see your autoresponder’s name. It’s just for your reference, in case you realize just how easy this is and decide to create hundreds more.

Once you’ve named it, you can then assign the autoresponder to a contact list and type out your first message.

3. Stage your autoresponders

Now the most crucial part: the delay.

Joe’s Pizza wants customers to get the coupon as soon as they opt-in, so you’ll want to select the “Immediately after opt-in” button.

You can then click “Save Autoresponder” and compose the next one. This time, simply set the delay for one week. Your delay can also be set for minutes, hours, days, or months. 

Continue this process for the other messages. Soon Joe’s Pizza will have their entire coupon program set up.

💡 SimpleTexting Tip: Use our advanced scheduling options feature!

Want to ensure your messages won’t send on certain days or times? No problem! If you select “Advanced scheduling options,” you can specify exactly when you want your messages delivered. 

For example, if you set your delivery window from 8 am to 8 pm, a subscriber who joins the sequence at midnight won’t receive your scheduled messages until 8 am the next day (as opposed to midnight every time!)

Using a Text Message Autoresponder Should Be Easy

We want to make life as easy as possible for you – the clue’s in the name. Features like our autoresponders are built to be as easy to use as possible. This means you can get set up and start sending out your autoresponders in no time at all!

If you’d like additional help on how to set up an autoresponder, you can watch our step-by-step video, or reach out to our customer service team anytime.

Alice Dodd
Alice Dodd

Alice is a copywriter at SimpleTexting. When not teaching the world about the benefits of business texting, you can find her feeding family, friends and strangers with her latest baking experiment.

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