Two-way Messaging
Create a frustration-free experience for your customers while saving time and boosting sales with two-way texting.
- Send and receive text messages in seconds
- Assign conversations to team members
- Automate responses to frequently asked questions
14-day trial. No credit card required.
MASS TEXT MESSAGING SERVICE TRUSTED BY THOUSANDS OF BUSINESSES
What is two-way messaging?
Two-way messaging is an SMS conversation between two people, also known as conversational support. The ability to reply back and forth allows for a more personal interaction that can build trust and rapport. This is in contrast to one-way messaging, which is a one-sided conversation. With one-way messaging, you can send out mass texts, but your customers have no way to respond. This can quickly become frustrating for your audience. While some companies offer basic SMS capabilities, not every platform is equipped with two-way text messaging, leaving business owners and marketers at a disadvantage. SimpleTexting is ready to serve you with our powerful two-way SMS capabilities. Try us free for 14 days when you sign up, no credit card required.Why two-way messaging is vital to your SMS strategy
With so many brands competing for customers’ attention these days, anything you can do to deliver a more personal service will help you stand out. Two-way texting can help you do just that.
Most importantly, it allows you to build trust and rapport with your customers. When you can have a one-on-one conversation with someone, they are more likely to trust you. This is especially true if you’re able to address their specific needs and concerns.
Another reason why two-way messaging is important is because it can help you save time. If you’re able to have a conversation with your customer and address their needs right away, they are less likely to need to call or email your business. This can free up your time, so you can focus on other tasks.
Two-way SMS can also help you increase sales and conversions. When you can have a conversation with your customers, you can build a relationship with them. This can lead to increased sales and conversions because they are more likely to trust and do business with you.
Watch the video below to see two-way text messaging in action:
How to use two-way text messaging in SimpleTexting
You can use two-way texting in SimpleTexting in three easy steps:
Send a text
Check your inbox
How two-way messaging works
Receive and reply to messages
Our 2-way text messaging service makes it easy to strike up a conversation. Plus, every plan comes with unlimited contacts, and all incoming SMS messages are free.- Schedule replies for a specific date or time
- Add emojis to your messages 🎉
- Create reusable templates for standard replies
Keep your team informed
Stay organized and provide a better customer experience, thanks to the Inbox’s private notes feature.- Have behind-the-scenes conversations
- Collaborate on tough questions
- Never forget important details
Stay on top of conversations
Chat with multiple customers at once, and don’t let anyone fall through the cracks. Our 2-way messaging features are designed to improve your messaging workflows.- Snooze conversations until later
- Filter by time waiting or time received
- Mark completed conversations as resolved
Send photos, documents, and more
Whether you need to share a sales one-pager, ZIP file, or a single photo, you can easily upload it and text it via our 2-way messaging service.- See higher click-through and reply rates
- Close more sales
- Provide engaging customer support
Practical ways to use two-way texting for your business
While we can’t possibly list all the uses for two-way messaging, here are a few of the most common examples to get you started.rn
Answer customer questions
Collect feedback and reviews
Send appointment reminders
Request more information
Provide order updates
Nurture leads
SMS surveys
Schedule shifts
Confirm appointments
Two-way messaging in action
Thanks to SimpleTexting’s two-way messaging functionality, Shower Door Experts can offer quotes for its services over text. After someone texts the business requesting a quote, Shower Door Experts asks for any other details it needs and sends the quote in the same conversation. Customers have a convenient option for requesting a quote, and Shower Door Experts has all of the quote information in its SimpleTexting inbox
Integrate two-way SMS with other tools
Two-way messaging is even more powerful when it’s integrated with other tools. For example, you can integrate SimpleTexting with your CRM, so there’s a record of every customer interaction. SimpleTexting also has thousands of other integrations that are ready to go. Need a custom integration? We have a team dedicated building and maintaining integrations specifically for your business’ needs.Why choose SimpleTexting for two-way text messaging?
What makes SimpleTexting different from other two-way messaging services? With our platform, you get
Built-in automation workflows
No keyword limits
Multi-device access
Convenient customer support
Full suite of features
Thousands of integrations
Great Product, Great Price, Great Experience!
Convenient SMS/MMS
Collaborative 2-Way Messaging
Love the ease and notifications!
More on Two-Way Messaging
Frequently asked questions about two-way text message marketing
Here are some of the questions we hear often about two-way messaging – and their answers:
What’s the difference between two-way and one-way text messaging?
How can I tell if a texting service has two-way messaging?
How much does a two-way texting service cost?
Do I need permission to text my customers back?
Send your first message in minutes
Get everything you need to engage individually with customers, or text thousands at once. Sign up for a free 14-day trial today to see SimpleTexting in action.