SMS for customer service texting & messaging
Our SMS customer service platform improves support options for your customers. Send quick answers and seamless updates straight to their phones.
- Engage in two-way conversations with your customers
- Text-enable your current number or get a new one
- Keep customers updated with proactive updates and notifications
Trusted by clients of all sizes
What is SMS for customer service?
SMS for customer service, also referred to as customer texting, is a service in which a business or organization uses SMS marketing software to respond directly to messages from customers or constituents. Text messaging for customer service can allow for faster response rates and more personalized service.
Customer service texting is a form of business texting, which is the practice of conducting text message communications, especially for customer service purposes, over a text-to-landline enabled phone number. Businesses can use a text marketing service provider like SimpleTexting to configure an SMS customer service solution that lets their customers instantly get in touch with questions about an order, special requests, or inquiries about whether a product is in stock.
Unlike mass texting, which involves large-scale campaigns and abbreviated phone numbers, business texting uses regular 10-digit phone numbers and lends itself perfectly to 1-on-1 communications such as customer service text messaging and support interactions.
What are the benefits of a customer texting platform?
Customers don't want long hold times, slow responses, and confusing email threads. Delight them by adding the efficiency and convenience of SMS customer service.
No coding required
SMS customer service in action
Companies of all sizes and industries use SMS for customer service to send proactive outgoing messages as well as respond to incoming queries. Here are the top ways you can incorporate SMS customer service into your business.
Use text messaging to engage customers with proactive service & supportYour customers expect your business to provide them with proactive SMS customer service. From payment reminders to notifications that their dry-cleaning is ready for pick-up, 90% of customers say they’re more likely to do business with a company that sends reminders.
- Send payment notifications to improve cash flow
- Manage and schedule appointments to reduce no shows
- Inform and remind to get ahead of problems
Quickly reply to customers with SMS for customer serviceEnable customers to ask questions and resolve issues via 1-on-1 conversations from our user-friendly inbox. Receive incoming SMS from numbers for free. Two-way conversations are ideal for:
- Solving customer service queries quickly
- Answering pre-purchase questions to improve conversion rates
- Using SMS to take advantage of cross-sell and up-sell opportunities
Improve customer service communication with Click-to-TextWith our Click-to-Text Button Generator, you can add a button to your website that instantly launches your customer’s messaging app.
- Make it easy for customers to get in touch
- Pre-write the SMS and prefill your contact details
- Make the customer journey seamless
Integrate with existing support toolsWe allow you to connect SimpleTexting to +1,000 apps instantly. Automate repetitive workflows and increase your productivity.
You can use our API or Zapier integration to connect with an existing ticketing system or your CRM.
Unleash new SMS customer service superpowers and integrate all of your favorite platforms.
Customer texting & SMS success stories
Explore SimpleTexting's case studies for ideas and inspiration on how you can provide the best possible SMS customer service.
Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.Read their success story
Learn how Dr. Keith Hnilica made it easier for his clients to make appointments, request prescription refills, ask questions, receive reminders, and more, by making his business landline phone able to receive text messages.Read their success story
Nearly 10,000 baby boomers in the United States turn 65 every day. Here's how Straightaway uses SMS to meet the growing demand for nurse aides.Read their success story
SMS customer service platform features
With over a decades experience in business texting, you are in safe hands. Engage your customers with our intuitive SMS customer service platform.
Use your number
Share the workload
Set an away message
Send and receive images
Save time with templates
Filter and prioritize conversations
Avoid inbox mayhem
Stay in the loop
Free to start, no strings attached
Sign up for a free 14-day trial to send texts, import contacts, and explore the platform. Plus, we're here seven days a week to answer any questions you may have about what's possible with SimpleTexting.