Introducing Away Messages for Texts: Never Leave a Contact Hanging

Introducing Away Messages for Texts: Never Leave a Contact Hanging

With our latest feature, you can set up an automated message that replies to contacts outside your office hours or all the time.

Every organization we work with is different. Some use texting to answer questions. Others just want to send announcements, and not have anyone reply back.

But no one ever wants to make a customer feel ignored.

That’s why we’re thrilled to announce the launch of away messages! Now you can set up an automated message that replies for you. Use it to:

Cut Down Your Response Time

If you’re like most business owners, you want to reply quickly to every message…but it’s not always possible. Use an away message to let customers know you’ll be with them as soon as you can.

Away message example

Reply To Messages, Even When You’re OOO

When you’re not actively replying to messages, you can use an away message to let customers know when they can expect to hear from you.

Add office hours and have your away message send outside these hours.

Settings office hours

Give Customers Another Way To Reach You

Texts are one of the most personal ways to reach someone. Sometimes, people assume they can text back like they would to a friend. If you don’t monitor your replies, you can use an away message to give customers another way to reach you.

Example of away message for text showing alternate contact info

Just be sure to set your message send 24/7.

Radio button to set away message to send at all times

Provide Each Department With an Away Message

With SimpleTexting, you can give each of your departments, agents, or locations their own dedicated number. Now you can have separate away messages for each of these. Toggle between numbers to set up your away message for each number.

How to Get Started

We’ve made it easy to set up your away message for texts. Just follow along with this step-by-step article. A few things to know before you set it up!

First, teammates cannot create or modify away messages, only admins can. Also, each away message costs one to two credits, depending on how long it is.

Texting is the most convenient way to communicate with customers. Today, we hope we made it even easier. If you have any feedback, we’d love to hear it!

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