Text Surveys | SMS or Text Message Surveys

Trusted by Businesses of All Sizes

Starbucks is using SimpleTexting for Text Marketing Services

Cisco is using SimpleTexting for Text Marketing Services

LEGOLAND is using SimpleTexting for Text Marketing Services

Century 21 is using SimpleTexting for Text Marketing Services

Samsung is using SimpleTexting for Text Marketing Services

Stanford University is using SimpleTexting for Text Marketing Services

Chick-fil-A is using SimpleTexting for Text Marketing Services

Marriott is using SimpleTexting for Text Marketing Services

Kaplan is using SimpleTexting for Text Marketing Services

Benefits of SMS Surveys

Here are some of the exciting features and benefits that you can expect from a text message or SMS survey.

Fast Feedback

90% of texts are opened within 3 minutes, so you know it won’t be long before the responses to your survey start rolling in.

Engagement at Scale

Make your subscribers feel valued and included by asking for their input and sending them the survey results.

Automatic Responses

Customize your SMS survey and automatically send out a thank-you-text to everyone who replies with an answer

Simplicity All Around

Your subscribers will love how easy it is to take an SMS survey. And you’ll love how easy it is to set one up.

Affordable Info

A text message survey will only run you a few pennies per text. Cost-effective consumer insights, anyone?

Reach More People

Everyone has a cellphone, and everyone reads their texts. Reach people, even when you don’t have their email address.

SMS Surveys with SimpleTexting

At SimpleTexting, there are a couple options for sending an SMS survey.

Grow Your List and Gather Votes

Text to Vote Surveys are a great tool for collecting feedback while also growing your list. Text SurveySimple to 555888 to see how it works!

Let anyone vote on your next decision
Make fans and customers feel involved
Engage your crowd in a fun & easy way

Get started

Gives Subscribers a Voice with Polls

With Polling Subscribers you can communicate and engage with your existing subscribers.

Ask customers to provide feedback
See instant, real-time results
Follow up with participants automatically

Get started

Send Links to Your Favorite Survey Sites

Create a survey with dedicated survey software like SurveyMonkey and then link to it within your text message 😊

Track click-through rates
Send automated reminders
Segment your audience by participation

Get started

SMS Survey Ideas

Need some ideas for an SMS survey? Here are a few quick industry-specific brainstorms to help you get started.

Churches

Ask your congregation for input on the next sermon series, find out their availability for events, request feedback regarding those events.

Restaurants

Invite customers to vote on their favorite menu item, send them service satisfaction questionnaires, offer free meals in exchange for filling out food feedback.

Nonprofits

Encourage supporters to spread the word about an upcoming fundraiser, share their schedule for volunteer opportunities, vote on themes for fundraisers.

Doctors Offices

Manage your assistants and office staff through a single business texting dashboard. Make appointment reminders more personal by sending them from your office phone number.

Entertainment Venues

Gather feedback and ideas from attendees after an event, find out what artists or shows people are interested in seeing, investigate the quality of your on site amenities.

E-commerce

Share customer satisfaction surveys out after each purchase, learn what products or deals interest them, assess the efficiency of your customer support services.

Have a “how did you hear about us” survey on hand to learn more about your customer base, find out how well your location stands up to competitors, ask your audience their opinion on upcoming sales or specials.

Why Wake Forest University Is Using Texting in Their Long-Term Research Study

The Winston Salem Department of Psychology research has conducted thousands of survey studies over the years. They've turned to texting to help them secure the most accurate and timely results.

Improved Accuracy

“By texting people, they get the message right away…” explains program coordinator Ashley Hawkins Parham. This led to more accurate results.

High Response Rates

SMS has a higher open rate and click-through rate compared to other marketing channels. “I’ve been really impressed with the amount of people who complete our surveys” says Ashley.

High Volume with Ease

The WFU team needed a platform that could send multiple messages per day to nearly 150 research participants. They decided on SimpleTexting.

Read the Case Study

Frequently Asked Questions About SMS Surveys

After nearly a decade sending SMS surveys, we've received a lot of questions. These are the most common.

What are the response rates of SMS surveys?

Response rates to SMS surveys are impressive. 98% of text messages are opened, 90% within three minutes, and the average SMS response rate to surveys across different industries is 42%.

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How do I send a survey by text message?

We offer several options for sending surveys. You can use text to vote to collect feedback, engage your SMS list with polls, or send links to your favorite dedicated survey software like SurveyMonkey.

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What is the cost of sending SMS surveys?

The cost of sending an SMS survey depends on how many texts you plan to send. The more you send, the lower the cost per credit. Our plans start at $25 per month for 500 credits. You can visit our pricing page for more info!

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Are SMS surveys more effective than email surveys?

Looking at the numbers, it seems that SMS surveys are more effective. The average response time for a text message is 60x faster than email, and response rates to SMS marketing are 7.5x higher than email.

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