How Matykos Beauty Uses Texting to Beat the Amazon Algorithm
Learn how Matykos Beauty uses SMS to encourage sales, improve their collections, and collect thousands of valuable customer reviews!
Easily Collect Feedback and Data with Text Surveys
Text message surveys make it easy to gather data, capture feedback, improve your product or service, and grow your business.
- Send mobile surveys to groups
- Collect votes by text and tally results!
- Follow up with respondents
Trusted by Businesses of All Sizes
How Text Message Surveys Work
Text message surveys allow you to send a series of questions to your customers or employees to request their feedback. Whether you need to measure satisfaction with NPS scores or collect votes for a contest, text surveys can help.
Watch along with our on-demand demo to learn how to set up a popular type of survey known as “text to vote.” To participate, all your audience has to do is text a keyword to your number. They’ll instantly receive a message with multiple-choice options. Then they just text in their choice and our platform will tally the results!
Benefits of SMS Surveys
Why do text message or SMS surveys work? Because people always check their phones.
Fast Feedback
Inspire members who haven’t been around in a while to return. Send the highlights from the latest service they missed.
Engagement at Scale
Make your subscribers feel valued and included by asking for their input and sending them the survey results.
Automatic Responses
Customize your SMS survey and automatically send out a thank-you-text to everyone who replies with an answer
Simplicity All Around
Your subscribers will love how easy it is to take an SMS survey. And you’ll love how easy it is to set one up.
Affordable Info
A text message survey will only run you a few pennies per text. Cost-effective consumer insights, anyone?
Reach More People
Everyone has a cellphone, and everyone reads their texts. Reach people, even when you don’t have their email address.
3 Ways to Send SMS Surveys
Need to collect votes, feedback, or NPS scores? We make it easy to send the right type of text message survey to your customers.
Grow Your List and Gather Votes
Text to Vote Surveys are a great tool to collect feedback and grow your list. Send “TextSurveys” to 900900 to see how it works!- Let anyone vote on your next decision
- Make fans and customers feel involved
- Engage your crowd in a fun and easy way
Gives Subscribers a Voice with Polls
Send a text survey to your existing customers’ phones with our multiple choice polling feature.
- Ask customers to provide feedback
- See instant, real-time results
- Follow up with participants automatically
Send Links to Your Favorite Survey Sites
Create a survey with dedicated survey software like SurveyMonkey, Google Forms, or Typeform and then link to it within your text message 😊- Track click-through rates
- Send automated reminders
- Segment your audience by participation
Why Choose SimpleTexting For Your Text Surveys?
Work with the text message survey software trusted by brands across the U.S. Just take a look at the results our customers see:
SMS Survey Ideas
Need some ideas for an SMS survey? Here are a few quick industry-specific brainstorms to help you get started.
Ask your congregation for input on the next sermon series, find out their availability for events, or request feedback regarding those events.
Invite customers to vote on their favorite menu item, send them service satisfaction questionnaires, or offer discounts in exchange for leaving reviews.
Encourage supporters to spread the word about an upcoming fundraiser, share their schedule for volunteer opportunities, or vote on themes for fundraisers.
Improve your quality of care and patient satisfaction by uncovering insights about your practice. Plus, you can use SimpleTexting to send appointment reminders!
Gather feedback and ideas from attendees after an event, find out what artists or shows people are interested in seeing, or investigate the quality of your on-site amenities.
Share customer satisfaction surveys out after each purchase, learn what products or deals interest them, or assess the efficiency of your customer support services.
Have a “how did you hear about us” survey on hand to learn more about your customer base, find out how well your location stands up to competitors, or ask your audience their opinion on upcoming sales or specials.
Frequently Asked Questions About SMS Surveys
After nearly a decade sending SMS surveys, we've received a lot of questions. These are the most common.
What are the response rates of SMS surveys?
Response rates to SMS surveys are impressive. 98% of text messages are opened, 90% within three minutes, and the average SMS response rate to surveys across different industries is 42%.
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How do I send a survey by text message?
We offer several options for sending surveys. You can use text to vote to collect feedback, engage your SMS list with polls, or send links to your favorite dedicated survey software like SurveyMonkey.
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What is the cost of sending SMS surveys?
The cost of sending an SMS survey depends on how many texts you plan to send. The more you send, the lower the cost per credit. Our plans start at $25 per month for 500 credits. You can visit our pricing page for more info!
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Are SMS surveys more effective than email surveys?
Looking at the numbers, it seems that SMS surveys are more effective. The average response time for a text message is 60x faster than email, and response rates to SMS marketing are 7.5x higher than email.
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Try Our Text Survey Tool for Free
Ready to send a survey via text? Your first 50 messages are on us, and incoming votes are free for life. Start your two-week trial today.