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Why and How to Send Personalized Text Messages

Why and How to Send Personalized Text Messages

Make your business stand out by using personalized text messages for your marketing campaigns. Send personalized texts to match your customers' preferences.

Even if you send a bulk SMS campaign to thousands of people, it’s still possible to give each message a personal touch. It only takes a moment to insert a first name, last name, or custom field to your SMS messages. This doesn’t just make your audience feel valued, it also increases the effectiveness of your campaign. In this article, you’ll learn about how to send personalized texts messages and why they deliver better results than standard messages.

Why Send Personalized Text Messages?

Even when they’re not personalized, bulk SMS messages are a highly effective form of communication. In fact, 90% of text messages are read within three minutes of being received. And 45% of them receive a response. These impressive engagement rates are even higher when the text messages are personalized.

Forbes has reported that consumers are exposed to around 10,000 brand messages per day. Your audience is more likely to interact with a message that feels like it was written specifically for them. Customers want to feel like they’re being spoken to—not being spoken at—and this precisely what personalized text messages do.

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Personalized Text Campaigns – Key Definitions to Know

If you’ve never sent a personalized text message before, there are a few important terms you should review before diving in.

Data Collection

This is a tool that lets you send a question to your subscribers and record their responses in a custom field.

Custom Field

A field is a piece of information about a subscriber. All SimpleTexting accounts include default fields such as:

  • Phone number
  • First name
  • Last name
  • Birthday
  • ZIP code
  • Gender

You can also add an unlimited number of custom fields.


A list is a group of contacts, along with each of their default and custom fields. You can store your contacts in one master list or create separate lists for different segments. For example, you may want to have one list for customers and another for employees.

Why Send Personalized Text Messages

Personalized messages can range from small touches, like adding a name, to messages written with one specific person in mind. By sending a personalized text message or custom SMS message, you are able to increase the experience of the recipient but also provide better performance for your marketing campaigns.

When texting one-on-one, your messages will naturally be more personal.

However, if you’re sending a mass text, it can take a little more creativity for recipients to feel like the text is meant just for them.

It is important to understand that sending personalized text messages can provide your marketing campaign with a multitude of great benefits. These benefits range from an increase in click-through rate (CTR), increased ROI, and even an increase in customer satisfaction. Here is some data to back up our claims.

  • A whopping 75% of consumers are more likely to buy from a retailer that recognizes them by name.
  • Based on our own research, we found that the average click-through rate (CTR) for messages including the first name custom field was 71%. Non-customized messages only had an average CTR of 55%.
  • According to Accenture, 91% of consumers are more likely to shop with brands who provide relevant offers

How’s that for a ROI?

Today 3:30 PM
Hello Lisa! Just to let you know your favorite shorts are back in stock. They’re going quick, so be sure to grab a pair before they’re gone!

How to Get Started With Personalized Text Messages

1. Import Any Existing Customer Information

First things first, you’ll need info with which to personalize your texts. There are two ways to get this information—you can either import it or collect it. If you already have customer data, perhaps from your existing CRM, you can easily upload it to our platform. If you don’t have any useful info about your subscribers, you’ll need to gather it. We’ll cover how to do this in the next step.

It’s important to note that you must have explicit written consent from your customers before you text them. We simplify this process for you by sending a free compliance message. Learn more about compliance here.

2. Collect Additional Information

It’s easier than you think to gather information from your subscribers. All you have to do is ask! For some inspiration, here are three of the most popular ways text markets collect phone numbers.

Keyword Data Collection

Using our data collection tool, you can send your customers questions and record their responses automatically. As soon as a new customer opts-in using your keyword, they’ll receive your autoconfirmation message as well as a series of prompts to collect the info you need.


You can also use a webform to collect customer names, numbers, and other relevant information like zip codes. Fields like that are important for some groups like The Warehouse Sale, who use a web form to collect zip code and personalize their messages based on a customer’s location!


Already have a list of phone numbers who have given you permission to text them? You can integrate your CRM with SimpleTexting through Zapier! You can learn more about that here.

3. Segment Your Audience

This is an important, albeit optional, step. Separate your customers into lists based on the information you gathered using the data collection tool. For example, a gym may segment their audience based or exercise preferences of fitness goals.

4. Create and Send Your Personalized Text Messages

Now comes the fun part. Compose your message and click on the custom field you’d like to insert. Each field corresponds to a merge tag, which is a piece of text that looks like this: %%mergetag%%. Our platform will automatically replace this tag with the information stored for the corresponding field.

In the example above, the merge tag %%firstname%% will be swapped out for each individual’s name from your list.

Examples of Personalized Texts

To help get your creative juices flowing, here are some templates you can use to see the benefits of personalization yourself.

  1. Hello [NAME], your upcoming lesson with [INSTRUCTOR] will begin in [TIME]. Can’t wait to see you there!
  2. [NAME], we noticed you sent a customer service support request on [DATE]. Did we solve your problem? Please reply Y or N.
  3. [NAME], I hope you’re enjoying the [PRODUCT] you ordered last month! Would you take a second to leave a review? [Insert link here]
  4. Your free trial of [SERVICE] is about to end. Would you like to upgrade, [NAME]?
  5. Hi [NAME], it’s been [X MONTHS] since your last [SERVICE]. Let’s get you scheduled for another: [Insert link here]
  6. Hi [NAME], before you turn on your oven, would you like to order [FOOD ITEM] again for dinner tonight?
  7. Hi [NAME]. It’s time for [PET/PERSON NAME’S] checkup! Schedule your appointment with [DOCTOR/VET] here: [Insert link here]
  8. With summer around the corner, you’ll be in need of [PRODUCT]. Here’s a 10% off coupon to get you set before you sweat 😅 [Insert link here]
  9. Hi, [NAME], did you enjoy your lunch at [RESTAURANT NAME?] If you could, please rate it on a scale of 1 to 5 stars.
  10. Hi [NAME], great news! Your order [NUMBER] including [PRODUCT] just shipped! It should be delivered by [DATE].
  11. Hi [NAME], we just restocked [FAVORITE PRODUCT CATEGORY] in-store. Show this text at checkout before [DATE] for 15% off!
  12. [NAME], we saw that you didn’t complete your [SIGNUP/PURCHASE]. No worries, you can do it now. Just click here [Insert link here]
  13. Hi [NAME], we haven’t seen you at [LOCATION] since [DATE]. Ready to stop by for a visit this week?
  14. [NAME], it looks like you haven’t had your [SERVICE] with [EMPLOYEE NAME] since [DATE]. [EMPLOYEE NAME] has availability next week, you can book right here [Insert link here]
  15. Thanks for submitting your review [NAME]! We’ll follow up if you’re the winner of the [PRIZE].

Common Custom SMS Message Mistakes To Avoid

Personalization helps your customers feel special. However, botched attempts at personalization can have some seriously negative effects.

Nearly 60% of consumers said that getting key information about them wrong, especially their gender, is very off-putting and can give them a negative impression of your brand.

Thankfully, we have plenty of safeguards in place to help you avoid some of these common snafus.

Over-Personalizing Messages

Have you ever met someone for the first time and had them bring up things they know about you from your social media page? It’s pretty creepy.

Be sure to keep your personalizations limited to what your audience has shared with you (either directly or indirectly) to keep them comfortable. Additionally, be sure not to over-personalize your messages with too many fields. It can come off more robotic which defeats the wonderful purpose of personalizing in the first place!

Letting Records Lapse

An easy way to let incorrect information slip by is to leave information untouched for years. Think of how many times your last name, phone number, address, etc. has changed.

Don’t let too much time lapse between a new contact joining and updating their information.

As an added bonus, this is a great opportunity for re-engagement! Messaging your contacts asking them if their information is up to date is a great way to keep your brand top of mind.

For example, imagine you’re a recruiter. You may want to touch base with cold leads to see if they’re still interested in certain jobs and find out if this is still the best number to reach them at!

Skipping The Double-Check

Before sending any personalized campaign be sure to double (maybe even triple) check that your fields are populating correctly. There’s no reason they shouldn’t be, but always better to be safe instead of sorry!

Send 50 Free Personalized SMS Messages

Now you know how simple it is to create dynamic text messages that are personalized for each one of your customers. Sign up for a free 14-day trial and send out 50 personalized texts, on us.

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