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7 good review examples and how to generate compelling customer feedback

Using examples of seven good customer reviews, we equip you with the know-how to set the tone of future customer feedback.

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Have you ever searched for step-by-step instructions on how to delete a Google review?

If you read a negative review of your business and feel your stomach churn, you are not alone.

On the other hand, when a customer shares a good review for your company, it’s a cause for celebration!

A GIF of someone doing a happy dance

The highs and lows of customer feedback are all too real. The problem is that most businesses focus on the former. 

We are here to tell you that you can do more than prevent bad reviews: You can generate positive ones too.

In this article, we provide you with examples of good reviews and what they can teach us.  We also equip you with the know-how to set the tone of future reviews.

Good customer reviews impact your bottom-line

We wrote recently about how Google reviews help your Google rankings, and how to automate the ask. All you really need to know is that a staggering 9 out of 10 customers read reviews before deciding to purchase from you. 

There is a ton of research that goes a step further and attempts to quantify reviews actual dollar value. One such study by the Harvard Business Review found, “a one-star increase in Yelp rating leads to a 5-9% increase in revenue.” On the other hand, only 2.5 percent of consumers trust businesses with overall ratings of 2.0 stars or less. If 97% of potential customers skip over your business, it’ll be hard to keep the lights on.

Customer feedback examples 

If you want to generate more positive reviews, it helps to know what an excellent review really looks like. You might be thinking, “Duh, I know this already, people say nice things about my business.”

There is more to it than a five-star rating. While the exact characteristics of good reviews vary by industry, there are certain fundamental elements that great reviews have in common. It’s worth taking note of them. You need to know what the end goal looks like if you want to achieve it.

1. Good reviews are detailed, specific & honest

A useful review includes enough detail to give others a feel for what happened. Potential customers want to know more than that someone else was happy. They want to know what exactly they liked so that they can gauge whether it aligns with their own preferences. Just compare this review of a Dominos…

An example of a customer review that is too brief

To this review…

An example of a good customer review that is very detailed

Which review is likely to influence someone with an intense pizza craving? A five-star rating and “good pizza” is not bad, but it doesn’t have the same impact. A review doesn’t have to be the length of War and Peace, but an honest, detailed, and specific recollection goes a long way to building credibility.

2. Good reviews praise stellar customer service

70% of U.S. consumers say they’ve spent more money to do business with a company that delivers excellent service. It’s not surprising then that a good review will shed a positive light on your customer experience.

An added bonus is if a review makes particular note of your staff or even calls out an employee by name:

An example of a customer review that mentions great customer service

3. Good reviews provides constructive criticism

One less-heralded benefit of reviews is the feedback they provide you with. Ideally, a review also outlines areas of possible improvement. This constructive criticism is not only helpful to you. It also gives customers a sense of their “worst-case” scenario.

They want to know what can go wrong to understand just how much it will matter to them. Take this review:

An example of a customer review that provides good constructive feedback

If a customer doesn’t care about the restaurant’s food presentation, then it won’t bother them. If they do, and they decide to come anyway, then at least it won’t come as a surprise. Not only will they be less likely to complain, but they will also be more likely to focus on the positives they expected.

4. Good reviews features images

Marketers use a fancy word for images in reviews: User-generated content. If you are not a fan of marketing jargon, it basically means that your customers include pictures of your product in action or your business’s premise. These “real-life” images provide an in-depth and authentic feel to any review. 

An example of a great customer review that includes images

Good review examples from different industries

How to generate good customer reviews & feedback

Now that you have a solid understanding of both the importance of good reviews and actual examples of real reviews, it’s time to focus on generating more of them.

There are a lot of different ways that you can help control the narrative in your reviews, but here are three critical areas you can’t ignore.

1. Provide exceptional customer service

If you’ve paid attention thus far, you know that we already called out the importance of customer service. It might go without saying, but the number one way you can generate overwhelmingly positive customer reviews is by focusing on customer service. 

Empower your staff to go above traditional standards—and beyond canned responses—to deliver personal customer support. A genuinely warm and human experience prompts loyalty like nothing else. 

Make it as easy as possible for your customers to get in touch. If you don’t already, you should consider using a business texting app to reach your customers. This way, upset customers won’t leave you a negative review. Instead, they can just send you a text from their phone—and you’ll be able to reply privately.
An example of a customer review that mentions great service

2. Encourage reviews on your social channels

It’s incredibly rare that anyone would pick up the phone and call you up with feedback. Instead, your customers take to social media to talk about you. That’s why it’s essential to harness your most public-facing customer service touchpoint and join in on the conversation. 

With the right approach, you can turn it into a goldmine of positivity. Encourage customer feedback and positive interactions with fun hashtags and quick responses, and most importantly, have fun.

An example of a customer review on social media

This does not apply solely to customers post-purchase, but at every single point on the customer journey. Your tone and voice in this interaction will help guide your customers, so expect it to be reflected back in their reviews.

3. Reply to positive customer reviews

Certain people believe that the higher-purpose of customer service is to turn an angry customer into a happy one. In this light, there lies an opportunity in every negative review.

While there is value in this, it can risk a mindset that ignores the power of good reviews too, and the need to respond to them. Positive reinforcement is the core concept here.

Happy customers need to be heard just as much as unsatisfied ones. This shows anyone thinking of leaving a review that they will be heard and that their feedback matters to you. 

An example of responding to customer reviews

Good customer feedback is essential for your business

Whether you want to get reviews on Amazon or Facebook, repeat after me, “customer reviews are under my control.” Reviews are just another element of your company.

When you focus on excellent customer service, you create the reviews you want. You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels.

There is, unfortunately, no exact science. But when you see consistently excellent reviews roll in, you know you have the right formula.

FAQs about good review examples

What are the benefits of generating reviews?

Generating reviews offers valuable insights into customer satisfaction and helps build trust with potential buyers by showcasing real experiences. Positive reviews can boost your brand’s credibility and attract more customers, while constructive feedback highlights areas for improvement. Additionally, reviews enhance your online visibility and SEO, driving more traffic to your website.
The best time to ask for a review is shortly after a positive interaction or purchase, when the experience is still fresh in the customer’s mind. Ideally, send a request once the product has been delivered or the service has been completed, allowing time for the customer to enjoy or use the item. Timing it during a moment of satisfaction ensures a higher chance of receiving a positive review.
If a customer leaves a negative review, it’s important to respond promptly and professionally. Acknowledge their concerns, apologize for any inconvenience, and offer a solution to resolve the issue. This approach shows that you value their feedback and are committed to improving their experience.
Offering incentives for reviews can violate the policies of many review platforms, including Google and Yelp, which require reviews to be unbiased and genuine. While some businesses may provide incentives, it’s essential to ensure that reviews remain honest and do not appear manipulated. To avoid penalties or removal, always check the specific platform’s guidelines before offering any incentives.
Yes, posting fake reviews can lead to legal consequences, including fines or lawsuits, as it is considered deceptive advertising. Many online platforms have strict policies against fraudulent reviews and may suspend or ban accounts involved in such activities. Misleading consumers can also damage your brand’s credibility and trust in the long term.
When responding to a good review, start by thanking the customer for their positive feedback and expressing genuine appreciation for their support. Acknowledge specific details mentioned in the review to show you value their experience. End by inviting them back or encouraging them to share their experience with others, reinforcing the relationship.
You should publish good review examples prominently on your homepage or product pages to build trust and credibility with visitors. Consider adding a dedicated testimonials or reviews section that showcases detailed, positive feedback. Additionally, displaying reviews near the call-to-action buttons can help boost conversions by reinforcing customer confidence at key decision points.
Some good 5-star review examples include: “Excellent customer service! The team was responsive, professional, and exceeded our expectations. Highly recommend!” or “The product quality is outstanding, and the delivery was fast. We couldn’t be happier with our experience.” These types of reviews highlight positive experiences with service, product quality, and overall satisfaction which can grow trust in potential customers.

Drew Wilkinson
Drew Wilkinson

Drew Wilkinson is the Head of Marketing at SimpleTexting. Drew has more than a decade of experience managing successful integrated marketing programs to build brands, raise awareness, and generate demand.

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