Tips to communicate quickly and effectively with staff, customers, patients, parents, and more during the pandemic.
With COVID-19 (aka the Coronavirus) recently classified as a pandemic, people seem to have more questions than answers. And in addition to washing hands and avoiding large gatherings, information is one of our greatest weapons as we fight this health crisis.
Just like the virus, misinformation can spread fast.
It’s important to have a central hub for communication with employees, parents, teachers, and other important audiences.
You need a communication medium that’s fast, accessible, and reliable. When 90% of texts are read within three minutes, and nearly all Americans equipped with a cellphone, it makes for a helpful tool.
With many businesses encouraging staff to work from home, there are a lot of accommodations that need to be made in a short amount of time. The reality is, email just isn’t fast enough, and people may not check in regularly. Especially when they’re out of office.
Urgent memos can get lost in the inbox among the “business as usual” messages. That’s where SMS comes in.
Texting’s speed and efficiency make it easy to keep everyone on the same page in a moment’s notice.
In case of, and in preparation for, an emergency, you can use texting to:
You can even set up advanced features such as triggers that automatically share the email or number to call in case of illness to report.
For inspiration, read about the Alpha School who uses texts as a way to quickly keep parents informed of any changes or emergencies on campus.
For step-by-step instructions, read our article How to Set Up An Emergency Text Alert System. If you’re just looking for the highlights, know that a system can be set up in under an hour.
All you need to do is:
💡SimpleTexting Tip: The TCPA stipulates that text messages may only be sent between 8 a.m. and 9 p.m. in the time zone your recipient is in. However, this does NOT apply in the instance of emergency alerts.
SimpleTexting is comprised of remote-only team, so we know a thing or two about telecommuting!
If your organization is faced with the challenge of going remote, here are a few tips that might make the temporary transition a little easier on your team.
Need to get started quickly? Here are some sample emergency texts you can copy, paste, and send to your staff right away. Just be sure to replace the information and links with your own!
We encourage everyone to stay healthy and look out for those who are at high-risk for contracting the virus. Be sure to check in with reliable sources for virus updates such as the WHO and the CDC.
It’s our priority to help everyone access communication tools to help prevent further illness!
Meghan Tocci is a content strategist at SimpleTexting. When she’s not writing about SaaS, she’s trying to teach her puppy Lou how to code. So far, not so good.More Posts from Meghan Tocci
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