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How to set up call forwarding for your SimpleTexting number

Bring all your channels together. Here's how to make phone calls and send text messages from one dedicated business number.

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SimpleTexting lets you send and receive messages using local numbers, toll-free numbers, short codes, and VoIP numbers. But what if part of your communication strategy includes placing phone calls, too?

It’s possible to use one number for SMS and voice, and I’ll walk you through it.

📚 Related reading: How to forward a text message

1. Choose your phone number(s)

If you already have a business number you’d like to use, skip this step. We can text-enable your existing landline or VoIP number.

Don’t have a number yet? Read on.

Within your SimpleTexting account, you can choose a local number, a toll-free number, or a dedicated short code. However, these cannot be voice-enabled. If you plan on receiving calls and texts on one line, you must acquire a number from a third party. We recommend AVOXI.com because:

  • There are no setup costs or contracts
  • Inbound and outbound calling are included
  • You can forward calls to any device
  • Custom caller ID is automatically included

Note: If you choose a toll-free number, you’ll need to have it verified to avoid traffic disruptions from mobile carriers. If you use a local number, be sure to register it.

After your number purchase, you will receive an email from AVOXI with your call forwarding system’s login instructions. This is where you can customize your call forwarding rules, set custom greetings, and more.

2. Reach Out to SimpleTexting Support

Once you have an active phone number, the next step is for our team to connect it to your SimpleTexting account. Send an email to [email protected] with the number(s) you’d like added to your account. Better yet, start a conversation with us now using the chat bubble at the corner of your screen!

This process usually takes less than 24 hours and involves two main steps:

  • Filling out an easy form: You’ll complete a short, one-page form with some basic information.
  • Text-enabling the number: No further action is required from you. We’ll work our magic and give your number SMS powers.

As soon as it’s ready, we’ll reach out to you. If you’ve already started using SimpleTexting with a different number, your data and messages will be totally safe. The only difference is that all future texts will appear from your new number.

3. Bask in the Glory of Omnichannel

Done! You’re ready to reach your audience using both calls and SMS. Messages will appear in your inbox, and calls will be routed according to your AVOXI settings.

We recommend including this info in your outgoing messages. In other words, let customers know they can contact you however they’d prefer!

Hi Tyler, this is Bree. Just wanted to see if you had any questions about today’s demo. Feel free to text or call me at this number.
Alfredo Salkeld
Alfredo Salkeld

Alfredo is SimpleTexting's brand manager. He's passionate about using his 10+ years of marketing experience to help small businesses grow.

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