SMS chat with two-way text messaging

Enable two-way conversations with SMS chat and wow your customers with a personalized and engaging experience.

  • Deliver a hassle-free, “no hold” customer experience
  • Use your existing business phone number or get a new one
  • Turn conversations into conversions by texting 1-on-1 with sales leads
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Why use two-way SMS chat?

Deliver a lightning-fast conversational experience to customers who are on the go and want fast and convenient answers to their questions.

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Improve customer satisfaction

66% of people prefer texting over phone and email. Offer fast, high-quality service, and keep your customers happy.

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Make a personal connection

Texting is a more intimate channel. If you text your customers, you’ve secured yourself a spot in their inner circle.

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Speed up your response

You can write quickly and directly with SMS chat, a clear advantage over email, which often moves slowly and is less interactive

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Save money with SMS chat

The cost of a phone call is–on average–$15.50 to your business. SMS is between $1 to $5. All of those dollars and cents add up.

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Drive engagement

Interacting with your business shouldn’t be tedious. With text messaging, make it an engaging two-way process.

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Widespread access

The vast majority of Americans – 96% – now own a cellphone of some kind. It’s the best way to contact customers.
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How to get started with two-way SMS chat

Companies of all sizes and industries use SimpleTexting’s SMS chat service to engage with customers. Here’s how you can too.

Add a click-to-text button
Click-to-text

Add a click-to-text button

Allow customers to start an SMS chat from the mobile version of your site with a single click using our free Click-to-Text button generator.
  • Generate more 1-on-1 conversations by giving your website visitors an easy way to get in touch
  • Prepopulate your number and a message that’s tailored to your business
  • Increase conversion rates, reduce response times, and create a smooth customer experience

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Receive and reply to incoming SMS
2-Way Messaging

Receive and reply to incoming SMS

Manage all incoming and outgoing SMS in our powerful inbox.
  • Handle incoming SMS quickly and satisfactorily, filtering conversations by time waiting or most recently received
  • Use our message templates to turn common questions around even faster
  • Collaborate with your team through internal notes, leaving details other staff should know before replying
  • Set up an away message to get back to customers automatically so they never feel ignored.

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Send proactive SMS to customers and prospects
Mass Texting

Send proactive SMS to customers and prospects

Start SMS chats to provide proactive customer service or to close a sale.
  • Send quick questions that your customer or prospect needs to answer
  • Send payment reminders or important updates
  • Send noninvasive follow-up touches that contribute to your customer retention efforts

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Connect existing tools to increase productivity
Integrations

Connect existing tools to increase productivity

With our API or Zapier integration, you can connect SimpleTexting with your favorite tools.
  • Forward text messages to a Slack sales or customer support channel
  • Add new sales leads from your SMS channel to a campaign in your CRM
  • Trigger the creation of a new support ticket when you receive an SMS

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Embrace the world of two-way text messaging with the right platform

With over a decades experience helping businesses text their customers, you are in safe hands. Engage in sales or customer service 1-on-1 conversations with all the features you need to be successful with a text to chat service.

Use an existing number

You can text-enable an existing phone number that your customers are familiar with.

No limit on team members

Add team members to your account for free so that you can spread the workload

Add to your website

Easily integrate text chat into your website by using a Click-to-Text button

Speed up response times

Save time by using template texts to respond to common inquiries.

Send photos or PDFs

Upload photos, PDFs, or other files and send them as a link.

Set priorities

Filter conversations by time in inbox, or by most recently received.

Organize your inbox

You can keep your inbox clutter-free by marking conversations as resolved.

Encourage collaboration

Use internal notes to keep other employees in the loop with valuable information.

Schedule texts

You can schedule texts to go out right away or at a later date. Ensure nothing slips through the cracks!

Use our mobile app

If you’re on the go you can use our mobile app that works on iOS or Android.

Snooze conversations

You can temporarily hide conversations or until you receive a reply.

Import and export

Easily import data from your CRM. All of your info is safely stored in our platform.

More SMS chat features

Of course you can send and receive SMS, but that's just the beginning. Explore our other powerful features.

  • 2-way messaging
  • Scheduled texts
  • Autoresponders
  • Import contacts
  • iOS and Android app
  • Unlimited keywords
  • Custom fields
  • Data collection
  • Segments
  • Link tracking
  • MMS marketing
  • Teammates
  • API
  • Templates
  • Extended messaging
  • Push notifications
  • Triggers
  • Zapier integration
  • Analytics
  • Text to Win sweepstakes
  • Text to Vote surveys
  • Polls
  • Web forms
  • Rollover credits

Why is SMS chat effective?

Read all about some of the amazing results our customers have seen.

88%

The Alabama Head Injury Foundation uses segmented lists and reminder texts to boost their support group retention rates to 88%.

6 hours per week

That’s how much time Just Roots saves using segmented text messages targeted to different types of customers.

3x

Lattice Hudson sees triple her average order value using autoresponders to communicate with her customers more efficiently.

How companies are using SMS chat

Explore SimpleTexting's case studies for ideas and inspiration on how you can provide the best possible SMS chat experience.

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Professional Services

See How A-1 Self Storage Improves Customer Satisfaction Using SMS

Learn why one of California's most highly reviewed self-storage facilities uses text messages to communicate with new and existing customers.

Read their success story
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Professional Services

Why One of the Country’s Leading Veterinary Clinics Text-Enabled Its Number

Learn how Dr. Keith Hnilica made it easier for his clients to make appointments, request prescription refills, ask questions, receive reminders, and more, by making his business landline phone able to receive text messages.

Read their success story
Image for Learn how Straightaway solved the nurse aide shortage problem with SMS
Healthcare

Learn how Straightaway solved the nurse aide shortage problem with SMS

Nearly 10,000 baby boomers in the United States turn 65 every day. Here's how Straightaway uses SMS to meet the growing demand for nurse aides.

Read their success story

More Success Stories

Why customers love our SMS chat service

Discover why SimpleTexting is one of the highest-rated companies for two-way text messaging.

Our SMS chat platform is designed to be easy for anyone to use, yet robust enough for advanced use cases. We even offer an SMS API.

The quick and straightforward to grasp user interface means that even if you aren’t the person people come running to for tech advice, you’ll have no problem navigating it.

We focus on delivering super fast and empathetic support. We are very responsive via all support channels: live chat, email, SMS chat, and by phone.
Our customers are big fans of the SimpleTexting mobile app and the fact that it allows them the ability to harness the power of two-way text messaging even when they’re on the move
Unlike some text chat services, you can get up and running with SimpleTexting in a matter of minutes. Our ultimate goal is to make texting your customers as easy and as simple as possible.
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Easy and efficient

“Simple Texting allows us to keep an easy and efficient communication channel open with our team of 50 employees. We can send out important updates to them instantly and it doesn’t get missed like an email would.”
Katherine K.
G2
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Convenient, easy-to-use platform

“It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it’s more specific / our own) however this one still works pretty much the same way! It’s all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads.”
Pauline V.
Capterra
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Fast, efficient, and reliable

“We’ve been using Simple Texting for quite some time now, it has truly helped both our CS and Sales team connect with our customers in such an efficient way. We will continue using the app as a part of our day-to-day communications with our customers. Fast, efficient, reliable!”
Melissa Centeno
Trustpilot
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All the features we want

“My experience has been great with SimpleTexting. I have found it very easy to work with and it has all of the features we need to communicate with our customers. I like how easy it is to use for the average office worker. We have never used a texting service before and I was able to set this up and use it with our clients with minimal effort.”
Ashley H.
Capterra

Frequently asked questions about SMS chat apps

Here are some of the most common questions about SMS chat messaging.

How do I transition from a live chat to text message?

There are two ways you can transition from a live chat to a text message. You can ask for the website visitor’s phone number and name and let them know you’ll follow up by SMS. Or, you can bypass the need for live chat software and place a Click-to-Text button on your website. When people click the button, it will automatically populate an SMS message that’s ready to send.
An online chat text message service allows you to receive and reply to text messages from customers. All a customer needs is their mobile phone. Live chat, on the other hand, requires your customer to have internet access to send and receive messages. Both are used for customer service and sales.
The cost of a web SMS chat service depends on how many texts you plan to exchange with customers. The more you send, the cheaper it is. Our plans start at $29 per month for 500 credits and incoming SMS messages are free. You can visit our pricing page for more info.
You can choose and verify a toll-free number or register a 10-digit number with your area code! These are capable of 1-on-1 messaging and texting groups under 50 people. We can also text-enable your current landline, toll-free, or VoIP number.
Yes! Our mobile app for iOS and Android makes it easy to chat with customers from your phone. You can download it for free right now from the App Store or Google Play.
You can find out why we’re rated one of the leading SMS chat apps on third-party review sites by signing up for a 14-day free trial now.
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Get started today, for free

Find out why we’re rated one of the leading text messaging platforms on third-party review sites. Sign up for a 14-day trial today and start sending messages in minutes. No credit card required.

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Published: April 7th 2024