Help your customers keep track of their order status quickly and efficiently with SMS with these order confirmation text message templates.
In 2022, the statistics say that more than 263 million Americans shop online–and that number is only expected to climb over the next few years.
Add to that the fact that 70% of consumers opted in to receive texts from businesses in 2022, and the numbers add up to one very clear picture…
You should be sending order confirmations and updates over text.
One of the reasons online shopping is so popular is that it’s fast. You can keep the speed and convenience coming with texts for things like order status, shipping notifications, and even returns.
To give you some inspiration as you plan your order status messages, we’ll give you our favorite templates in this article.
No one likes wondering whether their purchase went through. Keep your customers tuned in and up-to-date with a quick order confirmation text.
Of course, communication doesn’t stop after the initial order confirmation message. Let contacts know the status of their order every step of the way until it arrives at their door.
No retailer wants to deal with returned orders, but doing so quickly, efficiently, and with transparency can do worlds of good for your brand reputation.
These text message templates will help you get started texting your customers, but we still recommend keeping a few tips in mind:
Online shoppers value transparency and reliability above all else. Sending your order updates over text can help you prioritize both–not to mention, it’s easy for you.
Still not sure where to start? Try out SimpleTexting for 14 days, totally free.
Lily is a content marketing specialist at SimpleTexting. She specializes in making helpful, entertaining video content and writing blogs that help businesses take advantage of all that texting has to offer. When she’s not writing or making TikToks, you can find Lily at roller derby practice or in a yoga studio in the Seattle area.More Posts from Lily Norton
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