Drew Wilkinson

Drew Wilkinson's Posts

Drew Wilkinson is the Head of Marketing at SimpleTexting. Drew has more than a decade of experience managing successful integrated marketing programs to build brands, raise awareness, and generate demand.

How to provide VIP customer service

Customer retention is a crucial revenue generator that too many companies ignore. Here’s how VIP customer service can help.



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How to send restock alert SMS

Restock alert SMS are the untouched revenue lever your store needs. Here’s how to start sending them.

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Manage Complaints and Feedback With SMS

Besides identifying and resolving issues, managing complaints and feedback by SMS allows you to avoid very public takedowns.



Conversational Commerce Is Changing Your Customer’s Expectations

The emergence of conversational commerce represents the next big opportunity for brands and retailers to capture and engage with their audience.

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Set up SMS conference call reminders

To ensure nothing slips through the cracks, use SMS to remind you or your participants of upcoming conference calls.

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8 Questions You Need to Ask When Choosing a Paid SMS Service

There are more paid SMS services on the market than ever before. Here’s how to choose the best one.