Give Your Customers a Voice
Everyone likes to know that their opinion matters, but very little attention is ever given to customer opinions. Change that by setting up a Text-To-Vote poll. You can let your customers vote to decide on your next special, variety, or theme. When customers know they have a stake in the decision, they’ll be more likely to stay engaged and keep supporting your business.
Gauge Customer Satisfaction
You can also use Text-To-Vote polls to get customer feedback in the form of a survey. Wondering how satisfied your customers are? Want to know how you can improve? You can ask quick survey questions via text to get instant results.
Using SimpleTexting’s Text-to-Vote Feature
After logging into SimpleTexting, navigate to “Apps”. Then click “Text-2-Vote” and select “Create a Poll” to get started. Enter a name for your poll for your own reference. Then, select the keyword to initiate the polling. Customers will text this keyword to your shortcode in order to vote in the poll.
In the poll question area, type your question. In “Answer Choices”, type out the choices customers can choose from. In this section, separate the answers by a paragraph break. SimpleTexting will automatically assign a response value to each of the choices. After that, choose a response message and check the box to send the results to each participant. After that, click “Save Poll” to activate your poll.