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Evaluating The Best Curbside Pickup Software

Evaluating The Best Curbside Pickup Software

Is your restaurant in need of new curbside pickup software? We evaluated the top 7 curbside pickup tools and here's what we found.

Lately, most restaurants are operating at limited capacity or offering curbside pickup only.

With pursestrings already drawn tight thanks to COVID, affordable software to help you facilitate these online orders is a must.

If your restaurant is in need of:

  • A way to take new curbside orders
  • Something to let customers know their food/drinks are ready
  • An update to your existing order system

Then read on! This article is just what you ordered.

7 Curbside Pickup Software Solutions

There are a lot of options available when it comes to curbside pickup software. It can be difficult to know which one has what you need at the right price point for your budget. 

We took a look at seven of the top curbside software solutions on the market and evaluated them based on features, price, pros, and cons. Here’s what we found out. 

1. SWIPEBY

Known as the virtual drive-through, SWIPEBY is a turnkey solution for a first-class curbside pickup experience. Your restaurant can register with the app, add menu items, photos, descriptions, etc—and you can do it all with the help of their sales and support team members. 

Customers download the app just as they would any popular meal delivery app like Doordash or Uber Eats. They’ll find your restaurant, place their order, and arrive for pickup at a designated parking spot for SWIPEBY customers. 

Their location technology allows you to track a customer’s proximity to your location and, in return, you can send push notifications to them regarding their order status. 

All transactions occur directly through the app, including online ordering. So there’s no need to purchase additional software if your restaurant doesn’t already have a way to order online!

Price: 4.5% + 45¢ per successful transaction.

Top Features

  • Predictive traffic & customer arrival times
  • Custom coupon codes & promotions
  •  Analytics & performance dashboards
  • Email, text & phone support
  • Order scheduling
  • See all features here

Pros: Unlimited item and menu customization makes it one of the most responsive tools for vendors.

Cons: Only has curbside pickup options, doesn’t have a delivery option. 

2. SimpleTexting

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our text message software gives restaurants the ability to send messages when orders are ready, share delivery updates, provide 1-on-1 customer service, and more!

In addition to sending curbside delivery notifications, customer contact information is stored in the platform and available for future marketing messages to continually drive business. 

Learn more about how other restaurants are leveraging text message-based technology here.

Price: Plans start at just $25 a month and scale up depending on how many messages you plan to send per month. 

Top Features:

  • 2-way messaging 
  • Autoresponses
  • API/Zapier access to integrate with your POS system
  • Group messaging without reply all
  • Opt-in keywords
  • See all features here

Pros: Affordable and easy to adapt solution for any restaurant’s marketing strategy.

Cons: Doesn’t offer packages to include voice calling, only text messaging. 

3. Radius Networks- FlyBuy

FlyBuy’s goal is to eliminate customer wait time for curbside pickup. Their software alerts you when an order is placed, then shares customer ETA and real-time location updates to staff preparing the order. As soon as the customer is en route, FlyBuy sends an alert followed by a notification when it’s time to stage the order. The final product is a notification that the customer is arriving, and an order can be delivered to their vehicle within seconds of arrival. 

Price: Pricing available upon request.

Top Features:

  • Automated curbside and BOPIS experience
  • Integrates with third-party delivery services
  • Staff-facing interactive dashboard
  • Back-end fulfillment integration

Pros: They alert staff of the customer’s precise location along their journey which creates a frictionless, seamless, and personalized experience.

Cons: They charge additional fees for their hardware in addition to the cost of the product itself.

4. Shopgate

Shopgate was built for small and mid-sized retailers to build a more seamless online and in-person shopping experience. Restaurants begin by setting up an account and selecting curbside and in-store fulfillment options.

Next, you’ll customize your page with any necessary branding material and upload menu items, photos, and more. Once you’re ready, you can set your shop live to receive a unique URL that serves as a stand-alone site, or you can connect it to your current site.

To promote your curbside and in-store pickup offering, simply link to your webstore on your website, email, social media, and more!

Price: Pricing begins at $99 a month. 

Top Features:

  • Unlimited user accounts
  • Location-based permission settings
  • Branded web storefront 
  • Add up to 1-5 locations with their $99/month plan

Pros: Sell food and restaurant merchandise easily.

Cons: Not a restaurant-specific software solution, geared more towards retail.

5. Glympse

Glympse is a fast, free, and simple way to share your real-time location and estimated arrival time using GPS tracking with family members, friends or co-workers! Their technology can also be used to track orders for curbside or for delivery.

Price: Pricing available upon request. 

Top Features:

  • Internet mapping
  • Map sharing
  • Census data integration 
  • Geocoding

Pros: In the wake of COVID they’re offering free location sharing for delivery and pickup.

Cons: No free trial for their business accounts.

6. Zapiet

British retail technology Zapiet is the most complete store pickup and local delivery solution for Shopify. This retail technology is known for their product availability control, Shopify POS integration, live multi-location inventory, fraud prevention, and tools for organizing orders.

When integrated with your POS system, customers can choose to pick up their orders or have them delivered locally.

Price: Starts at $29/month and increases depending on the number of locations you have. 

Top Features:

  • Multi-location inventory
  • Order management
  • Date and time picker
  • Location services
  • Customer date and time pickup options

Pros: Fully integrated with Shopify.

Cons: Not a standalone delivery and pickup platform. Must be used in conjunction with a third party like Shopify, Bespoke, Deliv, etc. 

7. Curbspot

With Curbspot it’s all in the name. Their curbside fulfillment management software allows you to see all your customer orders, inform them through email that their orders are ready, and alerts you when your customers are outside.

Unlike some of the other solutions in the market that want you to connect to your eCommerce or your BOPIS (buy online pick up in-store) solution, Curbspot allows you to run your business like you always have. They simply give you a way for your store associates and your customers to connect.

Price: Starts at $9.99/month.

Top Features:

  • Multi-location inventory
  • Order management
  • Date and time picker
  • Location services
  • Customer date and time pickup options

Pros: Curbspot is incredibly user friendly and can be set up in just one hour.

Cons: Not a transparent pricing structure. 

Even when COVID releases its grip on the globe, takeout will still be a vital part of the restaurant business. Investing now in solutions like the ones above can help you stay ahead of customer needs down the line!

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