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How Do We Stay Accountable and Supportive Remotely?

Everybody deserves to feel supported at work. Here's how we maintain accountability and encourage our team while working remotely.

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SimpleTexting prides itself on having a hands-off approach to daily work. With an international team, nobody can breathe down the necks of employees. Instead, we trust all of our team to work their hardest, and value speaking up when problems arise.

However, there’s a fine line between feeling entrusting employees to do their job and making sure everyone feels supported day-to-day.

Here’s how we hold each other accountable and support our team.

Weekly 1-1s to Check In

Weekly 1-1s are held between team members and their managers. The goal of the 1-1s is to alleviate any blockers, manage workload capacity and discuss current and upcoming goals.

As we’re fully remote, these 1-1s are also an opportunity to connect with our team members. They’re informal and revolve around updates that aren’t urgent and can wait to be brought up. Everyone has communication with each other via Slack for more pressing issues if they arise. 

1-1s are structured so that managers know what their team members are working on in the week ahead, and to discuss the previous week’s work where necessary. 

SimpleTexting Careers

Looking for a new challenge? We’re currently recruiting for a number of roles.

Monthly 1-1s for Higher-Up Support

Some teams have more levels than others. Our marketing team is divided into three areas; Content, Web and Growth. All members of the marketing team have weekly 1-1s with their direct managers, however, there’s also monthly support from our Chief Marketing Officer.

1-1s with members of the leadership team are an important part of upholding our open-door policy. We encourage the team to reach out to those who can help with a task directly, no matter what level that may be. 

Having 1-1s with a member of the senior team SimpleTexting builds confidence in this outreach and further enables senior leadership to build relationships and assist their team where possible. 

Quarterly Goals (Rocks) to Unite Us

Every quarter, SimpleTexting team members work with their managers to develop ‘rocks’, or quarterly goals. 

These tasks are unique to each team member and are created to upskill and develop employees, while also being crucial to the growth and development of SimpleTexting. 

Rocks are in addition to the day-to-day expectations of each role. They enable team members to be a part of the bigger picture of SimpleTexting’s journey and work towards the united goal of growing our business.

How we successfully run an international remote team

We have over a hundred team members spread across 13 timezones. How do we make it work? READ MORE

Quarterly & Annual Reviews for Feedback

Whether it’s customer reviews or employee satisfaction surveys, feedback is crucial for any business. At SimpleTexting, every employee has the chance to share their opinions, provide feedback and ask for support in the quarterly 1-1s.

We assess professional and personal goals, keep on top of work/life balance, and build out a plan for anything that may need to be worked on. 

Open Door Policy

One of our values is “set egos aside”. No matter who you are or what you do, we expect our team to be communicative and kind to everyone who reaches out to them.

We don’t believe in going from person A to B to C to D to ask one question when you can go straight from A to D. Regardless of our company’s hierarchy, it’s a priority that everyone feels comfortable talking to each other, no matter their position.

Become Part of the SimpleTexting Team

We are always on the lookout for new SimpleTexting team members. To find out more about open positions and our hiring process, take a look at our careers page.

Alice Dodd
Alice Dodd

Alice is a copywriter at SimpleTexting. When not teaching the world about the benefits of business texting, you can find her feeding family, friends and strangers with her latest baking experiment.

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