From automated delivery notifications to one-on-one customer service messages, learn all the benefits of delivery service text messages here.
These days you can get virtually anything delivered from your phone directly to you. Uber will send a car to pick you up, Doordash will bring your favorite meals right to your doorstep. You can even have your laundry picked up and dropped off upon request!
Since COVID, contactless delivery options have become more important than ever.
The convenience of offering delivery is an investment in overall customer experience—and out of 1,920 business professionals surveyed, customer experience was voted their number one priority for at least the next five years.
This doesn’t come as a large surprise given that 1 in 4 customers are willing to pay more for a great customer experience.
And whether waiting for food or a parcel, when it comes to delivery, nothing provides a gold star experience to your customers more than timely communications.
There are at least five communication touchpoints for every kind of delivery:
For larger-scale operations, you could also set up your delivery SMS to send automatically.
Through Zapier, you could trigger a text message when an order is placed on:
Earlier, we mentioned our 2020 Text Marketing report revealed customers want to receive delivery notifications by SMS.
Our 2022 report also found that the majority of respondents (over 61%) value two-way conversations, and want to have the capability to text businesses back.
If you’d like your customer service to stand out, you can let recipients know that they can reply to your texts if they have any questions.
With SimpleTexting, all incoming SMS messages are free. Replies will appear in your SMS inbox, where you can sort, snooze, and manage conversations.
Take a look at this on-demand demo. At 2:34, we cover how to message your customers back.
As customers continue to demand higher levels of interaction with retail and e-commerce businesses, texting provides a win-win solution for everyone.
You save countless hours through automation, and customers receive the real-time updates they crave. SMS is truly the future of good customer communications.
Meghan Tocci is a content strategist at SimpleTexting. When she’s not writing about SaaS, she’s trying to teach her puppy Lou how to code. So far, not so good.More Posts from Meghan Tocci
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