How Bad Dog Home Inspections handles high-volume customer service with SMS

Based in Evans, Georgia, Bad Dog Home Inspections provides residential and commercial property inspections to help clients make confident decisions about their homes and investments. Known for their attention to detail and customer-first approach, their team manages a high volume of client communication daily: from answering questions and coordinating schedules, to providing timely updates.

Amanda, their Office Manager, noticed that the constant flow of calls and voicemails was a challenge, so they turned to SimpleTexting for its fast two-way texting, unified texting inbox, and it’s ease and simplicity as a standalone texting platform for her team.

“The phone rings all day long, so sometimes it’s great to be able to just text a client and get a quicker response than to leave a voicemail.”

The challenge: managing high-volume communication

Home inspections are a critical home service that you need when purchasing a home, building a new construction, or getting a home loan approval. They have very strict timelines, so clients expect quick answers.

Bad Dog Home Inspections has always excelled at providing great customer service, but they realized that relying solely on phone calls often meant leaving voicemails, missing callbacks, or spending valuable time tracking down conversations. Amanda and her team needed a way to:

• Save time when reaching out to clients
• Keep a record of communication for easy reference
• Consolidate texting into one simple platform instead of juggling multiple tools

At first, they were hesitant. “We never had a texting service before. A few of our platforms do include texting, but it’s not as seamless. Plus, we didn’t want to deal with paying per message and then getting a surprise bill at the end of the month.”

The solution: SimpleTexting, an easy texting platform for the whole team

Bad Dog Home Inspections turned to SimpleTexting to simplify how they communicate. With one easy-to-use text messaging platform, they can send and receive texts, archive conversations, and keep all client messages in one place.

It’s nice to have just one single page to go to where we can keep all of our text messages. We already know what we’re going to get with SimpleTexting—and we love it.

Amanda Collins-Nunez

Office Manager

The results: faster responses and better organization

Since adopting SimpleTexting, Amanda’s team has noticed three big changes:

• Quicker response times – Sending a text often gets a faster reply than leaving a voicemail.
• Better record-keeping – Archived conversations help the team recall details from past client interactions.
• Simplified workflow – Having all text communication in one platform reduces costs and saves time.
• Transparent, predictable pricing – With SimpleTexting’s flat-rate plans, the team avoids surprise per-message charges and knows exactly what to expect each month.

SimpleTexting has helped us time-wise quite a lot. Sending a text is a lot faster than making a phone call. It also helps us reach more customers more quickly.

Amanda Collins-Nunez

Office Manager

What’s next for Bad Dog Home Inspections

For Amanda and her team, SimpleTexting isn’t just a tool – it’s a new way of keeping up with the pace of their busy home service business.

By making communication more efficient and reliable, and ultimately reducing time-consuming customer service phone calls, they can focus on what they do best: delivering thorough, trustworthy inspections that give clients peace of mind.

Interested in streamlining client communication for your business like Bad Dog Home Inspections? See how SMS can work for you – try SimpleTexting today.