How to Create a Safe, Contactless Check-In Experience with Texting

How to Create a Safe, Contactless Check-In Experience with Texting

Whether you run a salon, dentist office, or gym, text messages can empower your business to re-open safely.

If you’re anything like the other businesses we work with, coronavirus has forced you to adjust nearly every part of the customer experience, including the check-in process.

What used to be normal is now a safety hazard. The last thing you want is a group of customers waiting in a lobby. Texting can help you maintain social distancing with an easy-to-manage waitlist.

All you have to do is add a sign to your door, like this one:

Window poster advertising contactless check-in

When a customer arrives, all they have to do is text you to check-in. With SimpleTexting, you can select a number with your area code or even text-enable your existing landline.

This check-in method is convenient for customers, as they don’t have to download any additional apps. Everyone carries their phone with them, and everyone knows how to text.

Plus, it’s safe. Get rid of paper forms and say goodbye to wiping down pens between customers.

And yes, it’s easy for your team to manage too. You can see incoming messages, sort them by time-waiting or time-received, then reply to them from your computer or our mobile app. 

For your customers, replies will appear as a standard text. The same way their texts from family or friends appear:

Screenshot of check-in process on cellphone

You can also create templated replies to make it easy for your team to reply to new check-ins.

Screenshot of templated reply on SimpleTexting

But what if you operate a business with multiple locations? Easy. Just give each one their own number. You can easily toggle between them.

Selecting a number on SimpleTexting

You can implement a check-in system like this for just $25 per month. It’s a small investment that will help your business thrive during this new normal. Sign up for a 14-day free trial and follow the steps above to see how simple it is to get started.

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