How Enchanted Horizons Travel Cut Repetitive Texting by 50% with SimpleTexting

Enchanted Horizons Travel helps clients turn travel ideas into memorable experiences — from cruises and relaxing beach getaways to international adventures, family vacations, and special occasions — without the stress of planning every detail themselves. Owner Lori Veitch works closely with each traveler to find options that fit their interests, priorities, and budget, because for her, travel is about the experiences and memories people carry home, not just a booked itinerary. As her business and her team grew, though, she needed a faster, more organized way to keep everyone in the loop.

The Challenge: Keeping a Growing Team in the Loop Without Losing Hours to One-on-One Texts

As Enchanted Horizons Travel expanded, Lori Veitch found herself spending significant chunks of her day sending the same updates, reminders, and time-sensitive information to people individually. She needed a way to:

• Streamline team and client communication without losing the personal touch
• Reach the right group of people quickly when it mattered
• Keep contacts organized as her business grew
• Adopt a system that could scale alongside a growing team

“As my business and team have grown, I needed a more efficient way to communicate important updates, reminders, and even time-sensitive information without having to individually send texts one at a time.”

Lori Veitch

Owner, Enchanted Horizons Travel

“If I had to choose three words to describe SimpleTexting, I would say easy, efficient, and very reliable.”

Lori Veitch

Owner, Enchanted Horizons Travel

The Results: 50% Less Time Spent on Repetitive Texting

SimpleTexting has made a significant difference in how much time Lori Veitch spends communicating with candidates and her growing team.

• 50% time savings – What could easily take an hour or more sending individual messages now takes a fraction of the time.
• More consistent communication – Reminders and important updates go out quickly and consistently, which has been especially valuable for meeting reminders and time-sensitive updates.
• More time for clients and growth – Time once spent on repetitive, administrative texting now goes back into serving clients and supporting her growing team and business.

“SimpleTexting has made a significant difference in the amount of time I spend communicating with candidates and my growing team. What could easily take an hour or more sending individual messages can now be handled in a fraction of the time — I’d estimate it’s reduced the time I spend on repetitive texting by about 50%.”

Lori Veitch

Owner, Enchanted Horizons Travel

What’s Next for Enchanted Horizons Travel

With less time going toward repetitive texting, Lori Veitch can put more of her day back into her clients and her growing team. Her advice to other growing businesses: know how much time you’re spending sending the same or similar messages one by one, and if communication is getting hard to manage as your business grows, a tool like SimpleTexting can make you more organized, more efficient, and ultimately more effective — as long as you keep the human element intact.

“My advice would be to think about just how much time you currently spend sending the same or similar messages individually. If communication is becoming difficult to manage because your business is growing, SimpleTexting can help you become more organized and more efficient — and when you’re more organized and more efficient, you’re more effective. I’d also recommend keeping the human element: use the technology to handle repetitive communication and reminders, but keep having real conversations when people respond. For me, the value isn’t replacing communication — it’s freeing up the time so I can have more of it when it matters.”

Lori Veitch

Owner, Enchanted Horizons Travel