Blog/List Growth

How To Set Up A Text Number To Ask Questions

Want to make your sessions and lessons more engaging? Learn step-by-step how to set up a text number to ask questions.

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Are you sick of answering the same questions over and over again? Or maybe you’re here because you want a forum where people feel safe asking a question anonymously.

Perhaps you just need a way for customers to reach you when they need it.

No matter your reasoning, texting enables you to give the answers to all of your customers’ questions.

And today, we’ll show you how it’s done.

4 Steps to Set Up a Text Number To Ask Questions

Getting started with a text portal for questions is simple. But first, you’ll need to make sure you’re set up with a text marketing provider (we hear SimpleTexting is pretty good) to ensure you have the right automation tools.

We’ll show you a little more about what we mean below, but once you’re set-up, it’s as easy as 1,2,3….4.

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1. Create a Keyword

Keywords are short words or phrases that, when texted in, allow a user to sign up to receive text messages from you. If you’re facilitating an event with a Q&A, a keyword can be a huge asset at the start of a presentation.

Simply let attendees know to text in the keyword, then their question, and you’ll have their query stored to answer either during the presentation or after.

Keywords are a great tool to stay organized because they sort your contacts into lists. 

For example, if you create a keyword named for each speaker at your event, subscribers will be sorted into lists based on which speaker they attended. 

This makes following-up a snap!

Today 8:25 AM
Welcome to our first breakout session with Deepak Chopra. Text this number with any questions you have during the session.
What’s your #1 piece of advice for someone new to meditation?

2. Create Templates For FAQs

With SimpleTexting you can create templates with answers to your frequently asked questions to avoid having to type your answers over and over again. Simply open up a new message, select the template icon, then click Add Template.

Now, whenever you need to use your template, you simply click the icon, select the template, and your message is already written!

3. Familiarize Yourself With The Inbox

In order to answer incoming questions, you’ll want to be sure you know all the tools the inbox has to offer. Beginning with the order in which questions appear to you.

  • Prioritize Conversations– Filter messages by time received, or time waiting. Stay on top of your Inbox and make sure no leads get left behind.
  • Leave Notes– Annotate conversations with helpful notes only visible to you and your team. Discuss customer questions behind the scenes and make sure your team members are kept in the loop.
  • Schedule Messages– Schedule a particular date and time in the future for your message to send.
  • Share Files– Upload photos, PDFs, or other media and send them as links to individual contacts. Program materials, product photos, you name it—you can send it.
  • Mark Conversations as Resolved or Unresolved– When you’re done with a conversation, mark it as resolved to hide it from your Inbox. If a customer replies, it will be marked as open again.
  • Snooze Conversations– Hide conversations for a set period of time. When the snooze period ends (or if someone replies) it will appear at the top of your Inbox.
  • Include Emojis– Make your messages feel more human and friendly by adding emojis.👏 Never sound like a robot again. 🤖

4. Start Answering Questions

Now that you’re set up it’s time to start answering your questions! Whether you do this one-on-one through the inbox or in bulk as a campaign, your customers will feel like they’re getting the VIP treatment from start to finish.

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