Are you sick of answering the same questions over and over again? Or maybe you’re here because you want a forum where people feel safe asking a question anonymously.
Perhaps you just need a way for customers to reach you when they need it.
No matter your reasoning, texting enables you to give the answers to all of your customers’ questions.
And today, we’ll show you how it’s done.
Getting started with a text portal for questions is simple. But first, you’ll need to make sure you’re set up with a text marketing provider (we hear SimpleTexting is pretty good) to ensure you have the right automation tools.
We’ll show you a little more about what we mean below, but once you’re set-up, it’s as easy as 1,2,3….4.
Keywords are short words or phrases that, when texted in, allow a user to sign up to receive text messages from you. If you’re facilitating an event with a Q&A, a keyword can be a huge asset at the start of a presentation.
Simply let attendees know to text in the keyword, then their question, and you’ll have their query stored to answer either during the presentation or after.
Keywords are a great tool to stay organized because they sort your contacts into lists.
For example, if you create a keyword named for each speaker at your event, subscribers will be sorted into lists based on which speaker they attended.
This makes following-up a snap!
With SimpleTexting you can create templates with answers to your frequently asked questions to avoid having to type your answers over and over again. Simply open up a new message, select the template icon, then click Add Template.
Now, whenever you need to use your template, you simply click the icon, select the template, and your message is already written!
In order to answer incoming questions, you’ll want to be sure you know all the tools the inbox has to offer. Beginning with the order in which questions appear to you.
Now that you’re set up it’s time to start answering your questions! Whether you do this one-on-one through the inbox or in bulk as a campaign, your customers will feel like they’re getting the VIP treatment from start to finish.