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Introducing Teammates and Multi-Number Support

Introducing Teammates and Multi-Number Support

Our new feature lets you add multiple numbers and users to your account. Learn how and why to use it!

Everything’s better with a team by your side. Today we’re excited to announce a new feature that makes it easier for different departments, locations, or sales agents to collaborate. We call it teammates. Here’s how it works:

Why Should I Add Teammates?

Teammates are sub-accounts that live beneath your admin account. You can assign teammates access to different phone numbers. Here’s how this new feature can benefit your business:

  • Make sure the right message gets to the right department, agent, or location. Just assign each one its own number.
  • Turn your agents into sales superheroes by giving each one their own SMS-enabled number.
  • Seamlessly collaborate with your team. Triage support requests from a shared Inbox.
  • Work together with your team to delight customers with rapid response time.
  • Stay in-the-know. As an admin, you can check-in on your teammates’ Inboxes and jump in if they need help.

How to Add Multiple Numbers

First, let’s walk through how to set up an additional number on your account. Click your profile icon then Numbers.

Click Add number and select the type of number you want.

To get started immediately, select a local number. You can also text-enable your number or connect a vanity toll-free number acquired from a third-party such as 800.com. You cannot add a second short code at this time.

Type in your area code to see a list of available numbers.

Select the number you want and click Get this number. The last step is to give your number a description, such as “Sales” or “Customer Service.”

Done! Your account now has two numbers. You can choose which one you want to use by visiting the Inbox and selecting from the dropdown.

It’s important to note that additional numbers can only be used in the Inbox. They cannot be used to send campaigns.

How to Add a Teammate

Whether you have one number or several, it can be helpful to add teammates to your SimpleTexting account. To do so, click Team.

Next, click the blue Invite teammates button. 

We know it’s important to work together, without getting your wires crossed. 

That’s why we’ve added the ability to select what number your teammate should have access to.

For example, you can have one number for support and another for sales. Give managers access to both numbers and agents access to just their team’s number.

What if you’re a restaurant, and you don’t want one location to accidentally send a message to another location’s list of subscribers? Or an agency that doesn’t want one client to see another client’s contacts? All you have to do is restrict list permissions. 

When you restrict list permissions, your teammate will not be able to receive new incoming messages from people outside their assigned list(s).

If you use texts to provide sales, support, or send any other kind of 1-on-1 message—we highly recommend allowing full list permissions.

In other words, only restrict list permissions if you don’t plan to assign your teammate their own numbers.

Once you send an invitation, you’ll be able to see whether or not it has has been accepted.

Once a teammate has accepted your invitation, you can assign conversations to them. All you have to do is select their name from the dropdown at the top of your conversations.

What’s Next?

Our product team is currently working on more exciting updates to SimpleTexting. We’re not ready to share exactly what they are just yet. But let’s just say if you’ve ever wanted to send an OOO text message, connect SimpleTexting directly to other apps, or send MMS messages via the Inbox—you’re in for a surprise. 😉

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