Below are a number of frequently asked questions and the answer to each. If you have a question not answered here, please contact us.
SMS stands for “Simple Message Service”. It is often referred to as ‘Text Messages’ and used on mobile phones.
A short code is like a telephone number, but designed for sending and receiving sms messages. SimpleTexting’s short code is 555888.
The purpose of creating a keyword is to build a list of customers’ cell phone numbers. A list of cell phone numbers is created automatically when a customer texts the keyword to the phone number 555888 (Simple Texting’s “short code”). The customer is said to be “opting in” or “subscribing” to the list. For example, a marketer might solicit subscribers to a list by adding the following to displays in the client’s location, to traditional advertisements, and more:
Text Pizza to 555888 for great deals from Lou’s Pizza!
The customer texts “Pizza” to 555888 and they’re on the list.
An SMS message is limited to 160 characters. A character includes letters, numbers, spaces, symbols, and punctuation.
Yes, contact us to obtain token access so you can build SimpleTexting.com features into your own application or platform.
All our plans include unlimited keywords.
You can choose any keyword as long as it is not already in use by another SimpleTexting customer. The keyword can be no longer than 20 characters and with no spaces, special characters, or punctuation. A keyword is usually represented by the name of the business or some other way to associate the promotion.
Yes, login to your account to create multiple campaigns. Campaigns can include traditional messages, text-to-vote, text-to-win campaigns and many more. Sign up for a Free Trial to learn more.
This is the message that is sent to a subscriber that responds to one of your messages with STOP. This message must include your business name, program name, and the message confirming that they’ve opted out and will no longer receive messages
This is the message that is sent to a subscriber that responds to one of your messages with HELP. This message must include your business name, program name, stop instructions, message frequency a month, message and data rates may apply, and a phone number or website to access additional help.
To see if a keyword is available, attempt to create the keyword once signed up to our SimpleTexting.com app. Searching will tell you instantly if it’s available.
Phone carrier guidelines require you to include the following when promoting a text keyword:
Anyone with a mobile phone built in the last 10 years can receive text messages.
It can take anywhere from a few seconds to a few minutes for a text message to get to a recipient, unless the phone is off or out of range. Majority of the messages are instant but in some rare cases can take a little longer. The particular carrier subscriber is using will try to send the message for up to 72 hours.
Unfortunately, there is no way to guarantee a message will be received; text messages rely on carriers for delivery. However, because of the high response rate to text messages, you can infer that the vast majority arrive.
Text messages are limited by technology to 160 characters and spaces.
Yes. You can add variables like %%firstname%% so that the first name of each recipient appears in the message.
There are a number of possible reasons: the recipient went over the number of messages their plan allowed, their phone number was typed incorrectly, they were out of cellphone range, their phone’s memory was full, or they didn’t have text messaging enabled.
Your campaign analytics can be viewed by logging in to the SimpleTexting app and click on the “Analytics” tab.
The Subscriber Report is where you can see how many people have subscribed and unsubscribed from a given list.
The Volume Report show how many text messages have been sent by list.
The Link Stats report shows how many subscribers clicked the links in your texts.
Customers who agree to receive future text messages from a business “opt in” by replying to an invitation (sent in a text message or displayed in marketing materials or online). They can also “opt out” by replying to a text message with “Stop.” People who opt in are “subscribers” whose cellphone numbers are stored in a contact list in the SimpleTexting application.
You can invite subscribers by advertising your keyword and short code at your place of business, your company websites, social media pages and including an invitation on all your marketing material. Visit our Mobile Marketing University to find out various ways businesses can use text marketing.
To make changes to your account, login to SimpleTexting, click the gear in the top right corner next to your email address, and click settings. From here you can manage account settings, profile settings, billing, and social accounts.
SimpleTexting allows you to add multiple users to specific campaigns. To add a user to a campaign, send us the following information:
SimpleTexting offers a variety of monthly plans at varying costs, depending on the number of messages. You can upgrade or downgrade your plan at anytime. Check out our pricing page for more details.
SimpleTexting offers monthly plans that include specific numbers of messages (depending on the plan). We are however flexible and you can contact us for custom quotes.
All of our plans have an overage fee for each additional message that goes over the plan. Each pricing plan has a different overage per message and goes down with volume. Check out our pricing page for more details.
You can upgrade to a different plan through the SimpleTexting application. After you log in, click the “Dashboard” tab, then click the “Change” link below the words “Billing Plan” on the upper left of the Dashboard.
No. Only the messages you send are charged against the number of messages in your plan.
Don’t worry, the data we collect about your customers (phone numbers, emails, etc.) is all yours, and we never share it or sell it to anyone else.
CTIA audits are the wireless carrier’s method of monitoring the sms and texting industry. A CTIA audit means that one of the advertisements for your campaigns doesn’t have the required CTIA disclosures. If one of your campaigns fails an audit we will automatically deactivate your keyword and list until the problem is resolved.
At SimpleTexting, we are often asked why we don’t allow users to upload a list of phone numbers to their campaign. The answer is we prefer to have people add themselves by texting a keyword. A major reason that we do this is because it is required by law.
The Telephone Consumer Protection Act (TCPA), requires that before you can send a text message to a mobile phone number, a mobile phone number must first opt-in through our short code. Without this opt-in, you can be liable for up to $1,500 in damages for each wireless phone number that receives a text message.
This process protects businesses and protects consumers from unwanted spammy text messages.
Msg & Data rates may apple means there is no extra cost to receive alerts, but that standard message rates and data charges from the subscribers carrier apply when sending and/or receiving text messages through SimpleTexting.
The CTIA and the wireless carriers do not allow any SMS programs to operate on their networks that may promote Depictions or endorsements of violence, inappropriate or adult content, profanity or hate speech, illegal or illicit drugs.
SimpleTexting also reservers the right to refuse service for any reason or to cancel accounts that do not follow our terms and conditions.
Autoresponders and campaigns are different.
A campaign allows you to collect mobile phone numbers that you can text future offers to. For example, a business will invite customers to text a keyword to their shortcode in order for their customers to sign up to receive future text message communications.
An autoresponder allows you to create one-time text messages to your customer. For example, an autoresponder would be when to tells their customers to text their keyword to your short code in order to receive a text message response that includes information about your business such as hours, website links, or other information.
You can manage your autoresponders by logging in to the SimpleTexting app and navigate to “Messaging”, then click “Autoresponders”.
After logging into the SimpleTexting app, click “Apps” then “Polling subscribers.” To make your first question, click “Create poll.” Fill out the fields and push your question out to your subscribers. You can see the results right in the SimpleTexting app.
After logging in to SimpleTexting, go to “Apps”, then “Text-to-Win”. Enter a name for your campaign, for your own reference. Then, choose your subscription type. Generally, contests will be keyword opt-in, which means users will text a keyword to 555888 to participate. You can also add users through a web form, or manually, if desired.
To chang eyour autoresponder message login to the SimpleTexting app, click “Messaging”, then click “Autoresponders” to view a list of your autoresponders. Select the autoresponder you’d like to edit and then update the message.